Customer Service Representative

Brittney Leigh Carter

**** ********** *****

Rocky Mount, N.C. 27803

Home Phone 252-***-**** Email: brittneycarter11 @Gmail.com

Objective:

I am seeking a full time position with the potential for pursuing a long term career and

advancement opportunities within your company. I am an ethical and honest person who

enjoys challenging tasks. I am articulate, dedicated and I have a proven track record of

providing excellent and exceptional customer service. I am eager to enter a position where

my strong organizational skills, computer technology skills and multitasking skills can be

best utilized. I am a team player who can be depended upon and will constantly give my very

best to meet all assigned objectives while demonstrating the ability to pay attention to detail

and perform duties with little or no supervision.

Qualifications

Six years of experience as a cashier and Customer Service

Excellent computer skills; types 60 WPM.

Computer literate, Proficient in Microsoft Word, Excel, PowerPoint and Outlook

Work Experience:

Dec 2013- Current: Convergys Directv – Customer Service Rep

I answer inbound calls from new and existing customers. Specifically, I work for Advancing the

Customer Experience department (ACE), I proactively offer premiums services and equipment as well as

offering DirecTV Partner home phone service and internet (bundles) when available in the customers

area. In addition, I activate services, set up and reschedule work orders, and complete basic

troubleshooting.

May 2013- Dec-2013 Uhaul – Roadside assistance from home

Responsible for assisting customers by providing roadside assistance and accident

assistance by taking customer calls, locating a service provider and sending them out to the

customer location.

2012-2013: West Corporation Customer Service Representative

Responsible for assisting customers by providing product and service information for

medication orders; resolving medical insurance and service problems. Coordinating with

pharmacist to resolve conflicts with co-payments and tracking orders. Assist customers by

identifying issues and determining the cause of the problem; selecting and explaining the best

solution to solve the problem; expediting correction or adjustment; following up to ensure

resolution.

2008 - 2009 Nash Health Care Systems, Nursing Assistant

Assisting patients with activities of daily living such as bathing, brushing teeth, and help

rehabilitate patients with walking, eating and bathing.

2007 - 2008 Sterling House of Rocky Mount, Nursing Assistant

My duties includes assisting patients with activities of daily living such as bathing, brushing

teeth, and help rehabilitate patients with walking, eating and bathing.

2005-2007 Piggly Wiggly, Cashier and bookkeeper

My duties included running a cashier and counting tills and safe for nightly deposite.

Education

Graduate: Northern Nash High School

Nash Community College, Nursing Program

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