Information Technology Manager
Resume:
Kenneth D. White
Olympia, WA 98516
accwjg@r.postjobfree.com
Objective: A Career position as the CIO,CTO, Director or Manager of
Technology that will allow me to contribute to the company's success and
provide me the opportunity to expand my career goals with new
responsibilities and technologies.
Information Technology, Director
Support Services, Director
Dec 2011 - Present
Regional Trustee Services, Corp.
Seattle, WA
Salary $96500/Year
. Fostered collaboration and consultative relationships with senior
management and across traditional boundaries; highlighting inflection
points of technology decisions.
. Planned, directed and managed the daily operations of the Technology,
Facilities and Support Services Departments
. Technical leader with broad experience, brings focus on "big picture"
business impacts of technology projects: real costs, practical
benefits, risks and contingencies.
. Provided support to individuals, building systems, handling problems;
as well as managing teams, training, developing strategies, policies
and processes
. Managed a lean team providing systems, network, end-user and technical
support across multiple offices
. Responsible for all internal and external Audits with Clients &
Vendors
. Directed the integration of Information Technology operations,
computer hardware, operating systems, communications software
development and data processing.
. Re-engineered the Information Technology department, improving
communication and providing a structure for a previously informal
process
. Led design of high-performance data network to support new client /
server applications.
. Principal individual contributions included enhancing data storage,
disaster recovery capabilities, and security. Implemented
systems/configuration management automation, planned and executed
moves to new facilities. Responsible for data center design, office
space networking, access control; HVAC, electrical and networking
installation contractors.
. Led initiatives in virtualization, upgrading corporate network,
Exchange Server migration, network monitoring, reducing business risk
and increasing efficiencies. Negotiated several significant networking
contracts, upgrading bandwidth, improving security and manageability
of company networks.
. Introduced new technologies and professionalized department, including
processes to track problem resolution and manage software licensing
and installation; promoted training and development of staff.
. Implementation of 7/24/365 support structure including automated
system outage notification, ticketing system for efficient problem
management; escalation protocols and user-communication procedures.
. Oversaw all aspects of facilities management and support services
departments.
Information Technology, Manager
July 2006 - Feb 2011
Olympia School District
Olympia, Washington
Salary $86500/Year
. Presented technological alternatives to streamline District functions
improving student and staff functions.
. Prepared budget recommendations, requests, reports proposals and
projections.
. Prepared and directed Information Technology policy and planned
strategy development.
. Oversaw the provision of training for end users.
. Directed the integration of Information Technology operations,
computer hardware, operating systems, communications software
development and data processing.
. Implemented Technology controls and enterprise Security and disaster
recovery solutions.
. Directed the work of systems/business analysts, computer programmers,
support specialists and other computer-related workers.
. Evaluated user needs and system functionality.
. Ensured that OSD facilities meet the needs of individuals and
projects.
. In conjunction with the Technology Coordinator, assisted with the
planning, development and implementation OSD budget, obtaining
competitive prices from suppliers, where appropriate, to ensure cost
effectiveness.
. Scheduled upgrades and security backups of hardware and software
systems.
. Researched and installed new systems.
. Ensured the smooth running of all OSD systems, including anti-virus
software, file & print services and email provision.
. Ensured that software licensing laws are adhered to.
. Provided secure access to the network for remote users; ensuring the
security of data from internal and external attack.
. providing users with appropriate support and advice; managing crisis
situations, which may involve complex technical hardware or software
problems;
. Mentoring and training new OSD support staff.
. Managed day-to-day departmental objectives and provided oversight for
future company direction.
. Re-engineered the Information Technology department, improving
communication and providing a structure for a previously informal
process.
. Working knowledge of all Microsoft Server applications, including MS
Exchange and Active Directory, SMS 2003, Group Policy, Ecora
Enterprise Auditor Tools
. Planned, evaluated, recommended, implemented and supported enterprise
solutions Including Microsoft Windows Server 2000/2003, Exchange
Server 2000/2003, IIS, Active Directory, Symantec Antivirus, ComVault.
. Administration of Windows 2000/2003 Servers, Active Directory,
DHCP,DNS, Exchange 2003.
. Creation of Maintenance and Disaster Recovery Plans to include
administration of Virus Software and Security Plans.
Information Technology, Network Manager
March 2002 - July 2006
Kitsap Bank, Port Orchard Washington
Salary $65000/Year, Bonus $4000/Year
. Plans, directs and manages the daily operations of the Technology
Network Department.
. Provides technical staff with well-defined plans, procedures,
deadlines and accountability standards to ensure a highly efficient
and effective department.
. Conducts regular team meetings and keeps IT Department staff informed
of changes and future technology plans within the institution.
. Directs department operations to achieve goals within budgeted funds
and available personnel; plans and organizes workloads and staff
assignments, reviews progress, directed changes in priorities and
schedules as needed to assure work was completed in an efficient and
timely manner.
. Provides managerial leadership and directed the selection, supervision
and evaluation of department staff.
. Conducts and oversees performance evaluations, and initiated and
implemented disciplinary actions as warranted. Resolved grievances and
other sensitive personnel matters.
. Provides overall direction and guidance for future technologies within
the Information Technology department for Kitsap Bank.
. Manages, assigns and reviews projects on a daily basis to ensure
accurate and timely operational support.
. Prepares management reports and makes formal presentations to Firm
Executives. Communicated project status and overall operational
results to Senior Management.
. Assists in the planning and management of departmental budgets.
. Coordinates and implements the repair and system upgrade of all
company enterprise systems.
. Troubleshooting and completes ongoing maintenance of systems, LAN,
network hardware, software and circuits, including capacity planning
and quality assurance.
. Approves computer hardware and software purchases and is responsible
for quality of merchandise and compatibility of equipment and software
use.
. Maintains knowledge of current technology and an overall awareness of
emerging technology and products. Researches and recommends
technology equipment and software products that appropriately met
business objectives. Gave expert advice relevant to the planning of
ongoing computer and operational services.
. Evaluates business needs, objectives and goals and served as a
technical resource in all aspects of systems analysis, networks and
communications. Oversaw designing, testing, and installation of
enterprise systems.
. Implements appropriate backup strategies and security measures to
protect Kitsap Bank's data, applications and technology
infrastructures.
. Secures and administers leases, licenses and maintenance agreements
for hardware and software.
. Implements and monitors controls to ensure performance standards were
maintained.
. Regularly reviews department procedures, staffing and equipment for
maximum efficiency while controlling costs.
Information Technology Managing Director
Knight, Vale & Gregory PLLC/RSMI, Tacoma, WA
May 2000 - March 2002
Salary $62000/Year, Bonus $6000/Year
. Responsible for exercising independent judgment and providing
recommendations to Information Services Division management, directly
impacting the tactical implementation and strategic direction of all
technology initiatives. Directed information technology planning, the
development and administration of standards, and provided leadership
for the institution in the integration of new technology to support
the institutions visions and strategies.
. Responsible for the identification, recording, and reporting of IT
components, including their versions, constituent components and
relationships, items include hardware, software and associated
documentation.
. Directed the specification, design, selection or development and
implementation of information technology in support of the missions,
goals, objectives and strategies of the institution.
. Implemented solutions to facilitate Enterprise management goals.
. Administered financial functions including the analysis of benefits
and cost associated with information technology changes.
. Directed the procurement of hardware, software and services for the
implementation of new technology.
. Led delivery of all frontline support services, including LAN/WAN,
remote connectivity and networking systems.
. Managed day-to-day departmental objectives and provided oversight for
future company direction.
. Re-engineered the Information Technology department, improving
communication and providing a structure for a previously informal
process.
. Supervised Information Technology department staff members.
. Developed and administered training programs for staff affected by new
technology.
. Provided managerial leadership and directed the selection, supervision
and evaluation of department staff.
. Conducted or oversaw performance evaluations, and initiated and
implemented disciplinary actions as warranted. Resolved grievances and
other sensitive personnel matters.
. Developed infrastructure management direction and goals for
performance, reliability and security.
. Instrumental in designing the integration of both local area network
and wide area network infrastructures.
. Provided enhancement and fine tuned existing system monitors to
proactively respond to infrastructure concerns.
. Consolidated data center servers providing more cost effective
solutions and enhancing performance. To include the design and
implementation of disaster recovery schemes.
. Played a key role in the design and implementation of corporate
security architecture.
. Directed department operations to achieve goals within budgeted funds
and available personnel; planned and organized workloads and staff
assignments, reviews progress, directed changes in priorities and
schedules as needed to assure work was completed in an efficient and
timely manner.
Network Administrator
Systems & Computer Technology, Corp., Tacoma, WA
January 1998 - May 2000
Salary $35,000/Year
. Provided Enterprise Local and Wide area network support for corporate
and remote offices consisting of 300+ users, 1000 workstations and 15
Windows NT servers in a NT/9x/Unix TCP/IP environment.
. Assembled, installed and maintained corporate servers, peripherals and
desktop workstations.
. Provided all levels of Help Desk and On-Site support.
. Managed disaster recovery system to ensure reliability in the event of
a disaster.
. Performed new product testing, integration and implementation.
. Composed detailed installation and support documentation for
enterprise procedure manual to facilitate installations and decrease
potential errors
. Managed, maintained and installed enterprise wireless infrastructure.
CEO
Digital Technology
January 1993 - Present
. Provide training and technology consulting services to individuals and
businesses.
. Advise and consult on technologies including online learning, Internet
development, teleconferencing, PC software and hardware, Local and
Wide area network integrations.
Coordinate technology acquisitions with onsite training and
implementation.
. Implement business solutions to solve technical and staff
requirements.
. Provide onsite technology training addressing the proper use and
selection of Network Servers, firewalls and business class hardware
and software.
. Education and training of executives and staff on technology selection
based on business and user needs and specified requirements.
. Technology reviews of existing client systems, software and hardware.
Recommend and implement solutions to further enhance client
productivity, security and systems uptime.
Education:
1985-1989 Steilacoom High School, General HS Diploma
1989-1991 Clover Park Tech. College, Degree - Aviation & Power Plant
Systems Technician
1995 Microsoft Certified Professional, Windows Servers
References available upon request.
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