Quality Assurance Customer Service
Resume:
Highly-motivated and successful professional; extensive experience in the
analysis, design, coding and development of various systems. Works well in
leadership, team and autonomous roles. Seeks to make significant
contributions to an organization using a cost/time-conscious work-ethic.
SUMMARY: More than 20 years in software development in US, both
in team lead and support roles;
Proven proficiency in system design, analysis and training;
success designing systems to meet internal/external customer
needs and lower operating costs.
Proven success directing and planning projects from concept
to completion; ability to coordinate all parties for large
and complex projects.
Plan and direct resources, communications, reporting,
documentation, training,
application control procedures and installation of new or
modified systems.
Quality and results-oriented ... Personal initiative and
versatility to learn, adapt and excel when assuming new
responsibilities and meeting new challenges.
TECHNICAL SKILLS:
Hardware: IBM AS/400, B-20, U-6000, IBM
PC's and Compatibles
Operating Systems: OS/400, MS DOS,
UNIX, BTOS, Window XP
Languages: RPG ILE, FREE RPG, RPG IV,
RPG III, RPG II. COBOL/400,
CL/400, QUERY/400,
SQL/400, EMBEDDED SQL, COBOL, BASIC,
VISUAL BASIC,
C/400, C##.
Databases: DB2 for AS/400
Data Transfer Protocols: File Transfer Protocol(FTP),
Network Data Mover (NDM)
Packages: JD Edwards World (Release A7.3 and Release
A8.1), LTL/400, JDA(MMS),
Mapics, Hawkeye, Aldon, Turnover,
Implementer and IBM Websphere.
Office Tools: Microsoft Word, Microsoft Excel, Microsoft
Outlook,
Microsoft Access
PROFESSIONAL EXPERIENCE:
Depuy Synthse, West Chester, PA
Senior Consultant
07/2013 -
Present
My main duties and responsibilities
included
A.Design, create, and implementing a variety of software
solutions to meet internal and external customers' needs.
This includes analysis, coding, testing, and documentation
for individual and team project tasks.
B. Coordination of projects including attending and
facilitating design meetings with clients, communicating both
internally and externally, completing necessary paperwork,
and working with support groups.
C. Support of existing applications including ad hoc queries,
answering end user questions, and making modifications to
processes and programs.
D. Communicate status for work planned and completed. Some
communication may be in the form of presentations and
demonstrations to the client.
E. Proactively identify, communicate, and work to resolve
business and technical issues.
F. Developed and documented test scripts and test coding to
meet client/customers specifications.
G. Documented systems specifications, test results, and user
requirements.
H. Developed project work plans and monitor status.
I. Performs on-going maintenance and
support to existing JDE - ERP system.
J Provide support to team members.
K Perform quality assurance on individual and team member
project tasks to ensure that goals are met.
L. Prioritized individual workload effectively.
M. Identify, communicate, and work to recommend and implement
process improvement among the ITS department as a whole.
N. Assume responsibility for tasks or modules within a
project.
O. Track and Record time spent on individual projects.
P. Research new technologies that could prove to be helpful
in supporting internal clients.
Q. Consistently meet deadlines defined by customers.
R. Proactively seeks outs additional/extra assignments to
help the ITS department and meet customer's requirements.
S. Provide exceptional customer service to internal and
external customers.
. Used RPG IV, RPG ILE, Embedded SQL, DB2/400, SQL/400,
QUERY/400 and CL/400 on iSeries, under OS/400 Operating
System.
. Worked with JD Edwards World (A7.3) - All Modules. .
. Used Debug, Case Programming, World Writer, Dream Writer
Utilities of JD Edwards.
. Used Hawkeye, Aldon for Change Management.
Galaxe Solutions Inc., Detroit, MI
Technical Analyst
01/2013 - 07/2013
My main duties and responsibilities includes
Follett Higher Education Group, Westmont, IL
Senior Consultant
01/2011 -
01/2013
My main duties and responsibilities includes
Integrated Merchandising Systems, LLC,
Morton Grove, IL
Senior Consultant
09/2009 -
01/2011
My main duties and responsibilities
included
A.Design, create, and implemented a variety of software
solutions to meet internal and external customers' needs.
This includes analysis, coding, testing, and documentation
for individual and team project tasks.
B. Coordination of projects including attending and
facilitating design meetings with clients, communicating both
internally and externally, completing necessary paperwork,
and working with support groups.
C. Support of existing applications including ad hoc queries,
answering end user questions, and making modifications to
processes and programs.
D. Communicate status for work planned and completed. Some
communication may be in the form of presentations and
demonstrations to the client.
E. Proactively identify, communicate, and work to resolve
business and technical issues.
F. Developed and documented test scripts and test coding to
meet client/customers specifications.
G. Documented systems specifications, test results, and user
requirements.
H. Developed project work plans and monitor status.
I. Performs on-going maintenance and
support to existing JDE - ERP system.
J. Be an Help Desk Resource on a rotational basis.
K. Map EDI transactions per Trading Partners requirement.
L. Provided support to team members.
M Performed quality assurance on individual and team member
project tasks to ensure that goals are met.
N. Prioritized individual workload effectively.
O. Identify, communicate, and work to recommend and implement
process improvement among the ITS department as a whole.
P. Assumed responsibility for tasks or modules within a
project.
Q. Tracked and Recorded time spent on individual projects.
R. Researched new technologies that could prove to be helpful
in supporting internal clients.
S. Consistently meet deadlines defined by customers.
T. Proactively seeks outs additional/extra assignments to
help the ITS department and meet customer's requirements.
U. Provided exceptional customer service to internal and
external customers.
. Used RPG IV, RPG ILE, Embedded SQL, DB2/400, SQL/400,
QUERY/400 and CL/400 on iSeries, under OS/400 Operating
System.
. Created Stored Prcoedures.
. Worked with JD Edwards World (A7.3) - All Modules. .
. Used Debug, Case Programming, World Writer, Dream Writer
Utilities of JD Edwards.
. Used Hawkeye, Aldon for Change Management.
Motorola, Schaumburg, IL
Senior Consultant
07/2009 to 09/2009
My main duties and responsibilities included
. Responsible for analysis, documentation, development and
testing of defect fixes and small enhancements to the COF
(customer order fulfillment system).
. Responsible for supporting and maintaining COF test
environment.
. Responsible for analysis, documentation, development and
testing of defect fixes and small enhancements to the COF
(customer order fulfillment system).
. Responsible for creating test orders, diagnosing and
fixing test orders in support of any large projects in
progress including Astro Ship Direct, OMT, Concorde,
USPS, etc.
. Responsible for troubleshooting issues in the test
environment to keep orders flowing.
. Responsible for providing nth level support when
necessary.
. Responsible for providing knowledge transfer to the
appropriate RUN team resources prior to implementation
on any project.
. Responsible for providing high level estimates on new
requests.
. Programming Languages Used - COBOL/400, Embedded SQL,
DB2/400, RPG ILE, FREE RPG, Embedded SQL, RPG/400,
SQL/400, QUERY/400, C/400 and CL/400 on iSeries, under
OS/400 Operating System.
. Concepts Used - Integrated Language Environment (ILE),
Prototyping, Integrated File Systems(IFS), Root, Stream
files, Activation Groups, Application Programming
Interfaces(API), DB2 for AS/400, Interactive SQL.
. Data Transfer Protocols Used - File Transfer Protocol(FTP),
Network Data Mover(NDM).
. Change Management Tool Used - ALDON.
. Used Hawkeye.
Hub Group, Inc., Downers Grove, IL
Senior Consultant
01/2009 to 07/2009
My main duties and responsibilities
included
. Worked on the enhancements to Pricing Module and Bid Tool
as per the business requests.
. Worked directly with management, quality assurance staff,
internal and external users to define application needs,
solution development and project planning. Provided
technical leadership to junior programmers and external
consultants who are unfamilar with internal systems.
. Programming Languages Used - RPGIV, RPG SQL, RPG FREE, RPG
ILE, Embedded SQL, DB2/400, SQL/400, QUERY/400 and CL/400
on iSerie, under OS/400 Operating System (I5 Series).
Visual Basic and Microsoft Access.
. Concepts Used - Integrated Language Environment (ILE),
Prototyping, Integrated File Systems(IFS), Root, Stream
files, Activation Groups, Application Programming
Interfaces(API), DB2 for AS/400, Interactive SQL.
. Created Stored Procedures.
. Data Transfer Protocols Used - File Transfer Protocol(FTP),
Network Data Mover(NDM).
. Change Management Tool Used - Implementator.
. Used Hawkeye.
. Map EDI transactions per Trading Partners requirement.
Bowne, Chicago, Illinois
Senior Consultant
03/2006 to 01/2009
My main duties and responsibilities
included
. Designed and implemented application solutions and database
modifications to the AS/400 based print, inventory and
fulfillment applications. Provide applications for
specialized reporting. Provide interfaces to other computer
systems. Developed procedures to implement and execute
applications to meet operational needs. Worked directly
with management, quality assurance staff, internal and
external users to define application needs, solution
development and project planning. Provided technical
leadership to junior programmers and external consultants
who are unfamilar with internal systems.
. Worked on the development of company's web-based portal
eLLITE Suite 4.0. It was the single online source that
automates all the client's fulfillment and document
management needs. eLLITE Suite components worked
seamlessly between each other as needed to give the clients
the following capabilities: Document Management,
Fulfillment Management, Inventory Management and Order
Management. It's front end is JAVA, J2EE, Struts, PCML,
Websphere, whereas the backend is DB2.
. Worked in a SOX (Sarbanes-Oxley) compliant environment that
included ability to adhere to policies and standards, wrote
documentation and worked with formal change control
software.
. Be an Help Desk Resource on a rotational basis.
. MAP EDI transactions per Trading Partners requirements.
. Programming Languages Used - RPGIV, RPG SQL, RPG FREE, RPG
ILE, Embedded SQL, DB2/400, SQL/400, QUERY/400, C/400 and
CL/400 on iSeries, under OS/400 Operating System.
. Concepts Used - Integrated Language Environment (ILE),
Prototyping, Integrated File Systems(IFS), Root, Stream
files, Activation Groups, Application Programming
Interfaces(API), DB2 for AS/400, Interactive SQL.
. Created Stored Procedures.
. Data Transfer Protocols Used - File Transfer Protocol(FTP),
Network Data Mover(NDM).
. Change Management Tool Used - Implementator.
. Used Hawkeye.
. Used IBM WebSphere for Day to Day Development Activity.
Afni Upsourcing., Bloomington, Illinois
Senior Consultant
01/2005 to 02/2006
My main duties and responsibilities
included
A.Design, create, and implemented a variety of software
solutions to meet internal and external customers' needs.
This includes analysis, coding, testing, and documentation for
individual and team project tasks.
B. Coordination of projects including attending and
facilitating design meetings with clients, communicating both
internally and externally, completing necessary paperwork, and
working with support groups.
C. Support of existing applications including ad hoc queries,
answering end user questions, and making modifications to
processes and programs.
D. Communicate status for work planned and completed. Some
communication may be in the form of presentations and
demonstrations to the client.
E. Proactively identify, communicate, and work to resolve
business and technical issues.
F. Developed and documented test scripts and test coding to
meet client/customers specifications.
G. Documented systems specifications, test results, and user
requirements.
H. Developed project work plans and monitor status.
I. Map EDI transactions per Trading Partner requirements.
J. Worked in a SOX (Sarbanes-Oxley)
compliant environment that included ability to adhere
to policies and standards, wrote documentation and work with
formal change software.
Other Duties and Responsibilities:
A. Provided support to team members.
B. Performed quality assurance on individual and team member
project tasks to ensure that goals are met.
C. Prioritized individual workload effectively.
D. Identify, communicate, and work to recommend and implement
process improvement among the ITS department as a whole.
E. Assumed responsibility for tasks or modules within a
project.
F. Tracked and Recorded time spent on individual projects.
G. Researched new technologies that could prove to be helpful
in supporting internal clients.
H. Consistently meet deadlines defined by customers.
I. Proactively seeks outs additional/extra assignments to help
the ITS department and Afni meet customer's requirements.
J. Provided exceptional customer service to internal and
external customers.
. Used RPG ILE, RPG FREE, EMBEDDED SQL, DB2/400, SQL/400,
QUERY/400, C/400 and CL/400 on iSeries, under OS/400
Operating System .
. Created Stored Procedures.
. Used C## for writing front-end software required for its
business tool..
. Used Turnover for Change Management. Used Hawkeye
. Used IBM WebSphere for Day to Day Development Activity.
United States Logistics Inc., Oakbrook, Illinois
Senior Consultant
4/2004 to 12/2004
Was part of a team which is implementing
PKMS across various Warehouses, I was mainly
involved in Mapping Various EDI Transactions to PKMS
Interface files, so that a server would pick up those records
later, and create ASN's. (Advance Shipment Notices).
. Used RPG ILE, RPG FREE, EMBEDDED SQL, DB2/400, SQL/400,
QUERY/400 and CL/400 on iSeries, under OS/400 Operating
System.
. Created Stored Procedures.
. Used Aldon for Change Management. Used Hawkeye
United States Freightways Corporation, Chicago, Illinois
Senior Consultant
8/2003 to 3/2004
Was part of a team which implemented LTL/400 (Less Than a
Truck Load Transportation Industry Package) across various
divisions. My duties included Performing and Organizing
detailed analysis of business/technical issues and designs.
Creating specifications, performing development and testing
of complex application projects with minimal supervision from
management personnel.Coordinating and performing difficult
design and development of tasks in order to meet critical
target dates for project implementation. Developing program
specifications, test plans, user training, and user and
computer operations documentation. Ensuring that quality and
accuracy of systems design, development, and testing efforts
are in compliance with pre-established programming and
document standards of the client.Providing technical and
analytical assistance to less-experienced IT staff in all
areas of project development. Working closely with all levels
of user management for project development activities.
Effectively working as part of business and technology teams
to support system development and support activities.
Contributing to and supporting implementation of change
programs to help department achieve its vision and goals.
. Used RPG ILE, RPG FREE, EMBEDDED SQL, DB2/400, SQL/400,
QUERY/400 and CL/400 on iSeries, under OS/400 Operating
System.
. Created Stored Procedures.
. Used Aldon for Change Management. Used Hawkeye
. Used IBM WebSphere for Day to Day Development Activity.
. Map EDI transactions per Trading Partners requirements.
INTERPRO CONSULTING INC., Chicago, Illinois (1996 to 2003)
Senior Consultant
PROJECTS: Bemis Manufacturing Company, Sheboygan Falls, Wisconsin
10/2002 to 7/2003
Helping the client to exterrnalize
Literals from Display & Printer Files into a message file.
Also externalizing Compile Time Arrays from RPG-ILE. This
externalization effort is to prepare the Bemis system for
translating.
. Used RPG ILE, RPG-FREE, EMBEDDED SQL, DB2/400, SQL/400,
QUERY
. RPG/400 and CL/400 on an AS/400, under OS/400 Operating
System.
. Used Turnover for Change Management. Used Hawkeye
Deans Foods, Chicago, Illinois
5/2000 to 9/2002
Was part of a team which implemented JD Edwards World ERP
application Release A8.1. Implemented following JDE
Modules: Financial and Accounting, Sales Order Management,
Inventory Management, Procurement Management, Pricing and
Manufacturing. I was responsibile for Developing Custom
Reports, Developing Applications, Reviewing and Assisting in
Development of Specifications by meeting with Users and
Business Systems Analysts, Creating Custom Programs and
Files, Testing Applications, Analyzing code, Modifing Code,
Implementing Enhancements, Debugging Programs,
Troubleshooting Problems and Resolving it, Developing
Interface and Conversion Programs, Performing
Maintenance/Upgrades on Application Programs and Systems,
Utilizing JDE Knowledge Garden and SAR's to Modify Applicable
Programs. Be an Help Desk Resource on a rotational basis.
. Used RPG IV, RPG ILE, DB2/400, SQL/400, QUERY/400 and
CL/400 on an AS/400, under OS/400 Operating System.
. Used Debug, Case Programming, World Writer, Dream Writer
Utilities of JD Edwards.
. Used Hawkeye, Aldon for Change Management.
Schwarz Paper, Chicago, Illinois
6/1998 to 4/2000
Was part of a team which implemented JD Edwards World ERP
application Release A7.3. Implemented following JDE
Modules: Financial and Accounting, Sales Order Management,
Inventory Management, Procurement Management and Pricing . I
was responsibile for Developing Custom Reports, Developing
Applications, Reviewing and Assisting in Development of
Specifications by meeting with Users and Business Systems
Analysts, Creating Custom Programs and Files, Testing
Applications, Analyzing code, Modifing Code, Implementing
Enhancements, Debugging Programs, Troubleshooting Problems
and Resolving it, Developing Interface and Conversion
Programs, Performing Maintenance/Upgrades on Application
Programs and Systems, Utilizing JDE Knowledge Garden and
SAR's to Modify Applicable Programs. Be an Help Desk
Resource on a rotational basis.
. Used RPG IV, RPG ILE, DB2/400, SQL/400, QUERY/400 and
CL/400 on an AS/400, under OS/400 Operating System.
. Used Debug, Case Programming, World Writer, Dream Writer
Utilities of JD Edwards.
. Used Hawkeye, Aldon for Change Management.
General Binding Corporation, Chicago, Illinois
8/1997 to 5/1998 Autonomous unit; data conversion
for BPCS Y2K compliance. Modified all files and programs.
Also, data conversion from RS-6000 to AS/400 System.
. Used RPG IV, RPG ILE, DB2/400, SQL/400, QUERY/400 and
CL/400 on an AS/400, under OS/400 Operating System.
Sidley & Austin, Chicago, Illinois
4/1997 to 7/1997
Autonomous unit; analyzed, developed and converted Internal
Billing System, which allows tracking of client billing and
information. Converted from AS/400 to RS-6000.
. Used RPG IV, RPG ILE, DB2/400, SQL/400, QUERY/400 and
CL/400 on an AS/400, under OS/400 Operating System.
Fanueil Research, Chicago, Illinois
2/1997 to 3/1997
Call Tracking System; performed analysis and development.
Tracks in/outbound calls; also stores customer data, as well
as answers to questions on products.
. Used COBOL/400, DB2/400, SQL/400, QUERY/400 and CL/400 on
an AS/400, under OS/400 Operating System.
Daubert Industries, Chicago, Illinois
11/1996 to 1/1997 Development/implementation of
MAPICS Systems. Controls all operations (inventory to
finance) in both discrete and repetitive manufacturing
environments.
. Used RPG III, DB2/400, SQL/400, QUERY/400 and CL/400 on an
AS/400, under OS/400 Operating System.
Western Folder Distributing Company, Chicago, Illinois
7/1996 to 10/1996
Distribution Management System with various sub-systems
while using MAPICS.. Development and design for order
processing and file maintenance. Created reports for
management.
. Used RPG III, DB2/400, SQL/400, QUERY/400 and CL/400 on an
AS/400, under OS/400 Operating System.
Cargill, Inc., Chicago, Illinois
4/1996 to 6/1996
Consultant: team member to re-engineer/rewrite interfaces
between commodity and general ledger system. Also:
analysis/development of PC-based system in Access.
. Used RPG III, DB2/400, SQL/400, QUERY/400 and CL/400 on an
AS/400, under OS/400 Operating System.
SIRI CONSULTING, INC., New York, New York (1995 to 1996)
Senior Consultant
PROJECTS: Andersen Consulting, Chicago, Illinois
9/1995 to 3/1996
Analysis/development of MAC-PAC OPEN Systems for
manufacturing planning.
. Used RPG III, DB2/400, SQL/400, QUERY/400 and CL/400 on an
AS/400, under OS/400 Operating System.
Harley Davidson, Milwaukee, Wisconsin
1/1995 to 9/1995
Analysis, design and development of Labor Reporting System;
an HR information system with labor data collection and
reconciliation.
. Used COBOL/400, DB2/400, SQL/400, QUERY/400 and CL/400 on
an AS/400, under OS/400 Operating System.
IMMIGRATION STATUS: US Citizen
A.Design, create, and implemented a variety of software solutions to
meet internal
and external customers' needs. This includes analysis, coding,
testing, and
documentation for individual and team project tasks.
B. Coordination of projects including attending and facilitating
design meetings with clients, communicating
both internally and externally, completing necessary paperwork, and
working with support groups.
C. Support of existing applications including ad hoc queries,
answering end user questions, and making modifications to processes
and programs.
D. Communicate status for work planned and completed. Some
communication may be in the form of presentations and demonstrations
to the client.
E. Proactively identify, communicate, and work to resolve business and
technical issues.
F. Developed and documented test scripts and test coding to meet
client/customers specifications.
G. Documented systems specifications, test results, and user
requirements.
H. Developed project work plans and monitor status.
J. Provided support to team members.
K. Performed quality assurance on individual and team member project
tasks to ensure that goals are met.
L. Prioritized individual workload effectively.
M. Identify, communicate, and work to recommend and implement process
improvement among the ITS department as a whole.
N. Assumed responsibility for tasks or modules within a project.
O. Tracked and Recorded time spent on individual projects.
P. Researched new technologies that could prove to be helpful in
supporting internal clients.
Q. Consistently meet deadlines defined by customers.
R. Proactively seeks outs additional/extra assignments to help the ITS
department and meet customer's requirements.
S. Provided exceptional customer service to internal and external
customers.
T. Maintained and supported their RxClaim Applications for their major
client.
. Used RPG IV, RPG ILE, FREE-RPG, Embedded SQL, DB2/400, SQL/400,
QUERY/400 and CL/400 on iSeries, under OS/400 Operating System.
. Used Hawkeye, Aldon for Change Management.
A.Design, create, and implemented a variety of software solutions to
meet internal
and external customers' needs. This includes analysis, coding,
testing, and
documentation for individual and team project tasks.
B. Coordination of projects including attending and facilitating
design meetings with clients, communicating
both internally and externally, completing necessary paperwork, and
working with support groups.
C. Support of existing applications including ad hoc queries,
answering end user questions, and making modifications to processes
and programs.
D. Communicate status for work planned and completed. Some
communication may be in the form of presentations and demonstrations
to the client.
E. Proactively identify, communicate, and work to resolve business and
technical issues.
F. Developed and documented test scripts and test coding to meet
client/customers specifications.
G. Documented systems specifications, test results, and user
requirements.
H. Developed project work plans and monitor status.
I. Maintain and support JDA/MMS applications.
J. Performs on-going maintenance and support to existing Retalon an
analytic tool that helps Follett to optimize the supply chain.
K. Provided support to team members.
L. Performed quality assurance on individual and team member project
tasks to ensure that goals are met.
M. Prioritized individual workload effectively.
N. Identify, communicate, and work to recommend and implement process
improvement among the ITS department as a whole.
O. Assumed responsibility for tasks or modules within a project.
P. Tracked and Recorded time spent on individual projects.
Q. Researched new technologies that could prove to be helpful in
supporting internal clients.
R. Consistently meet deadlines defined by customers.
S. Proactively seeks outs additional/extra assignments to help the ITS
department and meet customer's requirements.
T. Provided exceptional customer service to internal and external
customers.
. Used RPG IV, RPG ILE, FREE-RPG, Embedded SQL, DB2/400, SQL/400,
QUERY/400 and CL/400 on iSeries, under OS/400 Operating System.
. Created Stored Procedures.
. Worked with Retalon analytical tool for optimizing supply chain.
. Used Hawkeye, Aldon for Change Management.
. Worked with JDA(MMS), JDA Retail/IDEAS and WinDSS systems.
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