Customer Service Sales

VICKIE BRUBAKER

**** **** **. • San Antonio, TX *8254 • 210-***-**** • acco56@r.postjobfree.com

OBJECTIVE A position where my financial background and/or office administrative talents will be of value.

SUMMARY A college educated professional offering demonstrated abilities to manage financial accou nts, customer

service, and product sales supporting high-volume production and quality service goals.

• Seasoned experience managing complex account actions in volume customer service environments.

Exemplary product/service educator talents, while ensuring client transaction and service integrity.

• Continually service in a key collaborative role with cross-functional teams managing projects, customer

relations, account actions, and department functions to the mutual benefit of customer and company.

• Experienced managing payroll to support 100+ employees. Develop and present accurate product and

service rates integrating warranties and special promotions. MS Office (Word, Excel, Outlook).

EXPERIENCE Collector/Banker Service Representative/Business Representative, Chase Bank, San Antonio, Texas

2002 to 12/13 • Promoted through three separate positions over a long-term tenure for excellence in job performance.

• Within each position managed high-volume inbound customer inquiries requiring proficient abilities to

decipher accounts, represent financial venue, and accurately manage difficult customer inquiries.

• Served as a Roving Trainer to new representatives on a regular basis.

• Assisted from 150 to 300 callers per day requiring ongoing professionalism and diplomacy for all

account responses. Interviewed customers regarding ability to make payments on del inquent accounts

and established payment arrangements. Responded accurately to general account questions.

• Maintained superior call quality and strict adherence to regulations and quality performance standards.

• Researched, compiled detailed information, and updated accounts throughout tenure.

• Consistently performed client-focused customer service pertinent to credit products, credit line

increases, card activations, credit card loss, and opening and closing account procedures.

• Consistently rated excellent by management, for product/service & customer relations proficiencies.

2000 to 2002 Client Services Representative, WorldCom, San Antonio, Texas

• Effectively managed a full array of customer service issues including sales and product detailing

pertinent to new accounts. Managed all established account customer issues.

• Managed repair requests, activations/ deactivations, additional lines, billing services, and sales of all

calling services including call blocker, call waiting, 3-way calling etc.

• Delivered accurate pricing quotes and targeted recommendations on all products and services.

• Highly rated within the organization due to senior level customer service talents.

1999 to 2000 Customer Service Representative, Interim Inc., San Antonio. Texas

• Provided customer support regarding scheduling and tracking of merchandise for United Parcel Service.

• Assisted customer by providing accurate rates for specific shipments. Processed claims and provided

status reports for upper management review. Responded to hundreds of inbound calls per diem.

1997 to 1999 Customer Sales/Service Representative, Williams-Sonoma, Las Vegas, Nevada

• Managed new product sales for four separate catalogs in a busy call center environment .

• Responded to customer service inquiries related to lost or damaged merchandise and credit issues.

• Selected over peers to handle a biweekly payroll supporting 100+ personnel. Additionally selected to

implement special projects such as training curriculum for new employees.

OTHER Payroll Clerk, Walker Furniture; Billing Account Clerk, King Cole Advertising, Las Vegas Nevada

EDUCATION Equivalency, Associate of Arts Degree, Western Business Academy, Austin Texas (1 year)

Additional Studies: Apollo Business & Technical School, Austin Texas (1 year). Business

Administration Studies, San Jacinto College, Pasadena, Texas (1 year)

VICKIE BRUBAKER

8403 Obra Dr. • San Antonio, TX 78254 • 210-***-**** • acco56@r.postjobfree.com

Dear Human Resources Representative:

I am writing to express interest in a n administrative and/or accounting support opportunity within your organization.

Enclosed is my résumé for your review and consideration.

I am a college educated professional with a highly successful background managing customer service, financial account

assistance, and administrative support systems on behalf of high-volume production requirements .

I effectively represent business accounts and customer relations agendas, with a proven track record as a professional

who consistently meets project goals. I confidently wear “many hats,” including processing employee payroll, while

handling credit resolution inquiries, payment arrangements, and other customer financial actions.

I contribute the flexibility and professionalism to adapt rapidly to quickly changing business needs. I would appreciate

the opportunity to interview at your first available opportunity.

Thank you very much for your time and consideration.

Sincerely,

Vickie Brubaker

Emclosure

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