Manager Project
Resume:
Natasha Cargo
Veteran with tons of experience
Brawley, CA
acchkv@r.postjobfree.com - 901-***-****
● Accuracy and detail-oriented
● Ability to maintain confidentiality
● Ability to work without supervision
● Proficient computer skills, including Microsoft Office
WORK EXPERIENCE
Health Systems Specialist
Department of the Navy - Millington, TN - July 2010 to November 2012
Luanne Burnett, 901-***-****
● Managed the receptionist area, including greeting visitors and responding to telephone and in-person
requests for information.
● Designed electronic file systems and maintained electronic and paper files.
● Maintained the front desk and reception area in a neat and organized fashion.
● Dispersed incoming mail to correct recipients throughout the office. Made copies, sent faxes and handled
all incoming and outgoing correspondence.
● Organized files, developed spreadsheets, faxed reports and scanned documents.
● Created weekly and monthly reports and presentations
● .Received and distributed faxes and mail in a timely manner.
● Received and screened a high volume of internal and external communications, including email and mail.
● Managed daily office operations and maintenance of equipment.
● Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports
and lists.
Assistant Operations Manager
Serco Inc - Millington, TN - November 2009 to July 2010
Christi Mackie, 901-***-****
● Responded to inquiries from the Operations Manager and Operations Quality Control Manager.
● Facilitated the complete staffing of over 35 ID card facilities within the Eastern region.
● Coordinated the recruitment/hiring processes of ICAT-21 government civilian employees with the Alternate
Project Manager.
● Assisted in the implementation of the MEO Subcontract Quality Control Plan, and the overall ICAT-21 Quality
Control Plan by monitoring site and staff member performance against standards.
● Monitored the training and certification status of all Site Security Managers and Verifying Official's
● Monitored and tracked corrective actions, and responded to issues raised by Designated Government
Representatives and Site Representatives.
● Provided advice on individualized recovery plans and case support through the recovery milestones for the
wounded, ill, and injured.
● Assisted with the enrollee process into the military severely injured and ill tracking system.
Command Sponsorship Coordinator
Naval Hospital Corps School - Great Lakes, IL - July 2008 to August 2009
Shannon Murray, 847-***-****
● Extensive Knowledge in personnel administration within the Naval Service; key advisor to the Senior Enlisted
Leader of the Director of Administration involving all administrative matters regarding program management,
student transfers, and data compiling.
● Ambitious and hard-driving worker; revamped and maintained a highly visible program by identifying an
organizational need for the Student Sponsorship Program at Naval Hospital Corps School Great Lakes, IL.
● Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports
and lists.
● Maintained and reserved the executive conference room calendar
● .Received and screened a high volume of internal and external communications, including email and mail.
● Properly routed agreements, contracts and invoices through the signature process.
● Created PowerPoint presentations used for business development.Facilitated working relationships with co-
tenants and building management.
● Maintained an up-to-date department organizational chart.Wrote reports and correspondence from dictation
and handwritten notes.
● Planned meetings and prepared conference rooms.
● Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team
conferences.
● Explained program offerings and requirements to clients and answered related questions.Managed a client
based load of 4,000 clients at any given time.
● Referred clients to partner agencies for additional services.
● Collaborated with team members to identify and accomplish agency objectives.
● Entered client data in a centralized database and maintained up-to-date case records for all clients.
Fleet Liaison Manager
Naval Hospital Yokosuka - July 2005 to June 2008
Lisa Rudy, 518-***-****
● Skillful manager; managed and utilized 200+ active duty service-members while temporarily assigned within
the organization.
● Provided daily briefs to key officials for 15+ organizations through ability to provide oral and written
communication.
● Ensured manning and accountability for enlisted and commissioned personnel, resulting in 320+ active duty
members completing necessary medical treatments to continue to support the organizations goals and needs
of the Naval Forces.
● Managed templates for sick call providers and Independent Duty Corpsman by entering and maintaining
monthly appointment schedules in the facility's Electronic Health Records (EHR) systems
● Scheduled medical appointments, submitted lab and x-ray requests, and telephone consultations on the
provider's behalf in complex health recording systems to accommodate the medical needs of over 30,000
forward deployed military personnel.
Medical Assistant
National Naval Medical Center - Bethesda, MD - August 2001 to October 2005
Beth Vega, 901-***-****
● Logged and filed classified documents. Effective decision-maker in high-pressure environments.
● Coordinated training schedules and filed crucial administrative paperwork. Completed multiple fire
prevention safety training.
● Managed functions of busy Internal Medicine Clinic in conjunction with an Immunizations Clinic,
Hypertension Clinic, Pharmacists, and Diabetes Educator.
● Scheduled a variety of appointments based on the patients needs (i.e. physical exam, results, well woman
exam, dressing change, and etc.) while ensuring timeliness to avoid any conflicts in patients medical needs
as well as clinical/providers schedule.
● Highly proficient in and trained all front desk staff on answering multi-line telephone's, met and greeted al
patients/customers to include check in/check out.
● Scheduling various appointments as needed, verified patients beneficiaries status, eligibility and third party
insurance (OHI) for billing purposes
● Verified patient demographics and patient categories.
● Performed End-of-Day Reports, verified, entered and modified patient registration data during patient visits
as needed.
Department Manager/Hematology
Oncology Department - August 2004 to June 2005
National Naval Medical Center- Bethesda, MD
Herrin, Vincent, 301-***-****
● Maintained a comprehensive database of job listings. Educated residents and families about available
services and resources.
● Led weekly program management meetings.
● Addressed program and policy issues, developed best practices and improved service delivery.
● Collaborated with team members to identify and accomplish agency objectives.
● Evaluated team member performance and offered constructive feedback.
● Conducted quarterly and annual reviews of direct reports. Created training manuals targeted at resolving
even the most difficult customer issues.
● Developed, implemented and monitored programs to maximize customer satisfaction.
● Effectively communicated with team members to maintain clearly defined expectations.
● Developed and implemented policies, procedures and process improvement initiatives to improve retention
rates and increase customer satisfaction.
● Generated and distributed daily reports and order acknowledgments to appropriate personnel.
EDUCATION
B.S in HEALTH CARE MANAGEMENT
Trident University - Cypress, CA
September 2011
Leadership
National Naval Medical Center - Bethesda, MD
2005
High School Diploma in education
BRAWLEY UNION HIGH SCHOOL - Brawley, CA
2000
ADDITIONAL INFORMATION
● Communication skills
● Organizational skills
● Ability to multi-task
● Computer skills
● Office Skills
● Customer service skills
● Knowledge of medical terminology
● Extensive knowledge of HIPPA/JCAHO
● Patient care experience
● An ability to explain doctor's instructions
Contact this candidate