Customer Service, Sales Manager

Andrea Telford

** ********, *******, ***********, **** 8HF

Telephone number: 078********

Email: acchbz@r.postjobfree.com

As a person I am outgoing, fun loving and upbeat, I constantly push myself to achieve

more, always reaching both professional and personal goals. I enjoy helping and

supporting people, always going the extra mile whether it is at work, (volunteering to

help a co worker) or just cheering people up. I am currently looking for a new

challenge that involves hands on work and problem solving as I would like to begin

laying the pathway towards a long term career.

Communication Skills

As a trained as a peer counsellor I have valuable mediation skills that I use in everyday

life and find are appreciated by my friends and family. I have a polite, laid back attitude

and never let problems over take me as I choose to look at things rationally and try to

use reason. I also have developed excellent influencing skills which I have learned to

use via natural confidence and an approachable and trustworthy manner. When

working at Asda I was the first colleague in my department to score 100% on a mystery

shopper customer service quality audit and received an award for this.

Organisational Skills

I like to stay organised within my working environment and have a confident approach

to new challenges. I like to see myself as a positive person and a good leader among my

peers. I have also done basic administrator training.

Team Skills

I am enthusiastic in all I do and love to learn I always motivate those I work with.

I thrive under pressure and in positions of responsibility and have a strong work ethic

when it comes to customer service and working hard to achieve the company goals.

Work Summary:

Field sales/Service Engineer/Self –Employed Contractor – September 2009 –

current

From September 2009 until current day I have been working self employed on various

projects of interest to me and setting up small businesses. These range from consulting

on various projects in the food and leisure industry regarding setting up new businesses

or rebranding of existing ones to setting up a local outdoor go karting track and helping

create the advertising campaign. As well as working with a local company as a field

sales advisor to help generate business for the locally produced wines and spirits they

were bringing to the market.

In the last year I have chosen to pursue more of my fields of interest in technology and

problem solving part of this was being taken on by a Dyson contractor as a self

employed service engineer. These involved me attending appointments at clients houses

to service and resolve any issues with the machines as well as taking broken machines

and reconditioning them to then be resold. I enjoyed this greatly and have decided to

pursue a career more involved in my field of interest.

Oaklands Community Care March 2011 – February 2013

I worked as a project worker with people with learning disabilities and mental health

issues. Helping to support people in their homes and enable them to improve their lives

through positive community living. This has helped me develop strong skills of

persuasion, mediation and how to use my people skills in sensitive and difficult

situations.

Showcase Cinema De Lux June 2008 September 2009

I worked here as a chef, my duties included food preparation, cooking, cleaning, stock

counting and ordering and training of new staff.

Alton Towers Hotel March 2008 June 2008

I worked as a food and beverage team member

Goji Restaurant November 2007 February 2008

I worked in the Goji kitchen as a fulltime chef and team leader, my duties included

helping manage the kitchen, stock orders, cleaning duties, training new chefs, stock

rotation, food preparation and organisation and of course cooking.

Zizzi's Restaurant September 2007 November 2007

I worked as a flexible team member at zizzi's restaurant in derby. I worked most the

week as a trained chef in the kitchen, but often helped the team out in the bar and the

floor.

Premier Travel Inn East Midlands Airport May 2007 to September 2007

I was working as a member of the food and beverage team as the brand standards

champion, which included team leader and duty manager training. My responsibilities

included restaurant and bar work and supporting the kitchen staff. As Brand Standards

Champion my job was to audit my team along with the restaurant manager and

compare findings then help implement training to make sure my team were up to

scratch so that the restaurant could pass quarterly company audits. I gained a well

developed customer services and sales techniques and bar experience from stock taking

to staff training to simply changing a barrel as well as successfully working in an

extremely busy environment under pressure. I am fully Diageo trained, and fully barista

trained via Costa coffee.

Playtime Multimedia January 2007 April 2007

My responsibilities included opening and closing the shop, basic computer use for data

transfer, till use and word/excel documents, cashing up, checking stock, booking stock

in and out, tidying and cleaning and most importantly customer service. In this job,

myself and my colleagues worked as a team as there were always two people working

together at one time. I was also a key holder and regularly did the banking.

Asda Music and video November 05 January 07

My responsibilities included cashing up and taking care of two tills, checking stock,

keeping track of release dates, tidying, cleaning and customer service. Within this job I

was awarded for excellent customer service and scored 100% on a mystery shopper

audit. This job consisted of a lot of working to deadlines as well as learning to work

alone efficiently as well as in a group for projects.

Bluenote Nightclub August 06 December 06

During this job I learnt how to work under pressure and to deal with customers with a

certain level of diplomacy. I was also responsible for using basic mathematics to work

out the customer’s bill and organise my time appropriately to finish the jobs by closing

time.

Professional Training Courses

Food and hygiene training level 2

I am fully Diageo trained and can train others in the field

I am currently taking part of a health and social care course with Derby

College.

Emergency First Aid

Full Clean Driving License

Personal Alcohol License

As Level Education: 2004 2006 Derby College The Joseph Wright Centre

English language

Psychology

Key skills Numeracy and Literacy

I also studied Biology and Economics

1999 – 2004 Sinfin community school (GCSE)

English literature: B

English language: B

Mathematics: C

Science Double Award: CC

History: C

German: C

Resistant materials: C

I also completed courses in

Physical Education

ICT

Peer Counsellor

Leadership and group working

Achievements:

I have received many awards for excellent attendance during my schooling and career

and have also received awards for group work, organisation, good leadership skills and

excellent customer service and telephone manner.

Interests and Hobbies:

I have a range of hobbies and interests from reading to walking my dogs and spending

time with my family. I enjoy films, theatre, music, cooking and computing.

References are available at interview

Contact this candidate