Customer Service Sales

James Abbott

• North Hollywood, CA ***** • 323-***-**** •accg01@r.postjobfree.com

***** ***** ******

Experienced with planning, scheduling, and determining critical success factors. Ability to communicate abstract

concepts to team members with minimal background. Excellent at understanding dynamic business requirements

for workable solutions. Strong customer service background. Seeking a position that would enable me to

continue my technical education and further skill development within the Inventory Management & Supply

Chain fields.

EXPERIENCE

Contractor (Supply Planner/Deployment Coordinator/Inventory Coordinator)

Oct ’12 – Present • Nestle USA • Glendale, CA

• Responsible for the development of production plans and schedules that reflect demand plans, production

constraints, transportation alternatives and warehousing distribution center requirements.

• Managing deployment & redeployment of inventories within Nestle and third party facilities to ensure desired

stock levels and minimize bad goods.

• Working closely with numerous third party vendors & Nestle facilities to ensure timely production and

deployment of finished goods and raw materials.

• Researching and resolving invoicing issues to ensure timely payment of Nestle vendors.

• Maintaining and reconciling inventories held at third party locations within multiple MRP systems.

Inventory Coordinator

Jul ’08 – Sep ‘12 • Sanyo North America • Chatsworth, CA

• Responsible for monitoring all camera inventories supplied to Walmart stores through the Retail Link system.

• Maintaining inventory levels at Distribution Centers and Stores to maximize customer sales.

• Monitoring Inventory Supply Chain flow to ensure timely receipt and delivery of product.

• Creating and managing reporting of all inventories and sales including forecasting and PSI.

• Actively participating in sales meetings to maximize revenue to meet monthly, in-house budgets.

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James Abbott

Inventory Manager

Oct ‘04 - May ‘08 • Freeman Beauty Labs, LLC • Los Angeles, CA

• Corresponding with warehouses, freight forwarders, production and trucking companies to ensure product is

shipped and received in a timely manner.

• Conducting cycle counts at various warehouses & production facilities.

• Created and maintained filing and computer systems to manage and control all inbound and outbound

inventory.

• Responsible for making crucial decisions to avoid problematic inventory situations.

• Provided reports to reflect revenue and sales statistics for accounting and forecasting.

Order Processor/Inventory Planner

July ’02 – Oct ’04 • Freeman Beauty Labs, LLC • Los Angeles, CA

• Processing customer orders ensuring accuracy and timely delivery.

• Corresponding with warehouses, in-house sales, brokers and customers to confirm shipments, delays & special

requests.

• Researching freight carriers in order to ensure best possible rates for transit.

• Light shipping and construction of various displays and products.

• Tracking and reconciling inventory held at numerous facilities.

Compliance Coordinator

Jan '02 - Apr '02 • Herbalife International • Inglewood, CA

• Investigation and tracking of Herbalife’s rules of business, including possible violations of business rules

on the part of Herbalife’s distributors.

• Research of violation cases through undercover phone calls, mail and internet.

• Coordination with the legal department, providing information for possible litigation and follow-up.

• Drafting and mailing of legal letters to distributors and city officials regarding follow-up cases.

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James Abbott

Order Auditor

Oct '98 - Jan '02 • Herbalife International • Inglewood, CA

• Assisted distributors with order discrepancies placed through fax, mail, phone and automated systems.

• Responsible for various reports created to indicate problem orders including corresponding with other

countries via e-mail to correct any international issues.

• Assisted the call center by processing orders when needed and acting as Order Audit administrative

assistant when needed.

Reservations Manager

Sep '96 - Oct '98 • Holiday Inn Select • Beverly Hills, CA

• Coordination with the guest service manager and in-house sales to create and implement strategies to

ensure maximum revenue.

• Maintained computer inventory, filing systems and daily reports.

• Performed general office duties as a reservationist.

Reservationist

Aug '90 - Sep '96 • Holiday Inn • Hollywood, CA

• Responsible for booking all hotel reservations requested by phone, fax or in-house sales department.

• Customer service, providing accurate hotel and general information by completing daily logs, filling

corporate contracts and knowledge of Holiday Inn proprietary computer systems

SKILLS

SAP, AS400, MAS 90, EDI, Retail Link, Microsoft Word, Excel, Access, Outlook, Lotus Notes, Power

Point, Windows XP, Macintosh OS X, Client side browsers, internet and navigation.

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