Human Resources Manager
Resume:
Robert L. Scott
Naperville, IL 60564
Email accdwz@r.postjobfree.com
SUMMARY
Human Resource Manager with 20+ years of experience in varied environments. The environments include retail,
manufacturing and health care. The experience has included recruitment and management of exempt/non-exempt
personnel. Worked directly with executive, managerial, exempt and non-exempt personnel in manufacturing, retail,
and healthcare environments. Coach and mentor management and executive management. Directly wrote and
implemented training at all levels of labor. Implementation and oversight of succession planning programs. Directly
involved in handling grievances and arbitration for union and non-union environments. Lead negotiator for union
contracts. Wrote, trained and implemented Union avoidance programs. Involved in handling employee relations
situations at all levels. Knowledge of labor, workers compensation, OSHA and unemployment laws in the U.S.
Canada, Japan and Mexico. Directly involved in implementation and management of health benefits, stock plans and
401K retirement plans. Assisted in developing and implementing HRIS systems. Directly involved with
implementation of Toyota Production System (TPS), Lean Manufacturing and Production Leveling processes.
Experience with Tier One manufacturing supplier. Domestic and International experience with manufacturing and
delivery of products in the countries of Canada, Japan and Mexico.
WORK HISTORY
Dominick’s Finer Foods, Oakbrook, IL
6/2010 – 12/2013
Operator of Retail Grocery Stores
Area Manager-Human Resources/Retail Operations
Oversee total human resource function for the designated area consisting of 18 retail stores and one distribution center
in Northlake, IL. Oversee recruiting efforts for the responsible stores. Responsible for associate relations throughout
the area. Oversee benefit functions including workers compensation and leave of absence. Work with managers and
staff to ensure proper counsel is met in regard to disciplinary action. Responsible for all human resource reporting to
corporate office. Oversee career development program for managers, exempt and hourly associates. Perform ongoing
evaluations as it pertains to progress within the program. Continually meet the needs of the organization through
succession planning and retention. Ensure goal setting, talent forecasting and staffing actions are deployed and
managed. Conduct exit interviews for all management associates and review area staff associate exit interview results.
Involved in investigating all employee relations complaints to determine appropriate resolution. Involved in creating a
positive work environment to promote employee retention through-out the area. Involved in the evaluation and
implementation of company policies and procedures. Involved in employee recognition reward programs. Directly
responsible for grievance responses with the union. Strong knowledge of state and federal employment laws. Work
directly with managers at all levels within the area as it pertains to any and all human resource functions.
• Wrote and implemented in store training programs for all 75 retail stores
• Lead negotiator for Union contract for Distribution Center
Wellmark International, Schaumburg, IL
10/2001 – 5/2010
$250M Manufacturer, Developer and Distributor of Pest Control Formulas and Products for Domestic and Agricultural
Animals, division of Central Garden & Pet Company
Division Manager Human Resources
Total Human Resource oversight for corporate office, 4 manufacturing facilities and 2 distribution centers. Support up
to 2200 employees including 340 union employees as well as sales, R&D. Manage a team of 4 direct and 1 indirect
employees. Responsibilities include oversight and update of any and all company policies and procedures. Knowledge
of state and federal employment laws in both U.S. and Canada. Knowledge of OSHA regulations. Responsible for
EEOC responses, benefit functions including workers compensation, leave of absence and any change in company
benefits, employee relations matters, investigation through resolution. Coach and mentor management and executive
management. Implemented and responsible for succession planning program. Directly wrote and implemented four
stage training program for manufacturing associates. Updated and implemented compensation program for sales staff.
Oversight for training for sales associates. Ongoing review of compensation for all associates including senior
management. Involved in annual performance reviews for manufacturing and corporate managers. Managed the HR
portion of annual business plan along with budgeting and staffing forecasts. Oversight of all associate training,
recertification and licensing. Maintain HRIS system through internal technology partners. Maintain a positive work
environment through communication, fairness and recognition programs throughout the company. Responsible for all
state and federal reporting as it pertains to human resources. Team member for ISO 9000 series certification and
ongoing reviews for recertification. Involved with implementation of Lean Manufacturing, Just In Time (JIT) and
Production Leveling processes.
• Due to cross training efforts, we were able to avoid incremental labor costs while increasing sales $80M
• Acquired union company and as lead negotiator extended contract at current cost for 3 years.
Tri-Con Industries/(Tier One supplier to Honda America, Inc.), Columbia, MO
7/1993 – 9/2001
$200M Manufacturer of Automobile Complete Seats, Door Panels, Headliners and Metal Fabrication
Division Manager- Human Resources (7/1995 – 9/2001)
Responsible for training and development of personnel in 6 facilities located in Columbia, MO. (2), Lincoln, NE,
Livingston, TN, Cape Girardeau, MO. and Nuevo Laredo, Tamaulipas in Mexico. Supported up to 2000 employees
including 640 union employees, and engineering. Managed up to 6 employees. This included pre-employment testing,
new employee orientation and training. Responsible for job rotation and training, also maintaining team concept
(sewing and assembly) in conjunction with TQM (Total Quality Management) program. Implemented career path
program for management, professional, exempt and non-exempt associates. Designed evaluation program for
management, professional, exempt and non-exempt associates. Wrote and implemented TAD (Total Associate
Development) program. Designed and maintained pay structure for all levels of personnel (salary, hourly and
incentive). Responsible for all EEOC charges and responses. Knowledge of labor, workers compensation, OSHA and
unemployment laws concerning corporate and manufacturing facilities. Team member for ISO 9000 and ISO
9001certification and bi-annual review. Responsible for settling grievances with all personnel. Responsible for
maintaining health insurance and 401K plans. Directly trained and implemented ADA (Americans with Disabilities
Act) into corporate and manufacturing facilities. Developed and implemented HRIS systems. Responsible for all
corporate 1 and 3 year business plan for human resource direction and focus for annual Black Book (business plan).
Involved with implementation of Toyota Production System (TPS) in manufacturing facilities.
• Lead negotiator for union contract with Cape Girardeau, Mo. And Lincoln, NE. facilities. Responsible for any
and all grievance filings and resolutions with union. Consolidated all facilities to 1 large facility in Ohio with up
to 1000 employees.
Manager- Human Resources (7/1993 – 6/1995 Responsible for all human resource functions for 2 facilities in
Columbia, MO. Supported up to 500 employees, managed 2 employees. This was a greenfield startup. This included
recruiting, screening, pre-employment testing, hiring, orientation and training. Being self-insured, managed all aspects
of health insurance plan, selection of 3rd party claims administration, implementation and yearly evaluation of plan.
Responsible for wage proposal, GWI (General Wage Increase) and implementation. Participated and was responsible
for BBP (Better Business Practices). Responsible for training and safety programs for division. Wrote and
implemented corporate policies and procedures, along with the associate handbook.
Hearing Centers of America/Hospital Corporation of America, Tampa, FL, Nashville, TN
7/1985 – 6/1993
$90M Owner and Manager of Hearing Aid Centers in Retail Malls, division of $13.2B Hospital Corporation
Manager Human Resources, Hearing Centers, Tampa, FL (6/1990 – 6/1993)
Developed implemented and maintained total HR function for the entire corporation. This was a start up: supported
100 employees initially then up to 1600 employees and up to 58 locations. Managed up to 3 employees. Directly
involved in recruitment of hearing aid dispensers, audiologist for retail stores and managerial personnel for corporate
office. Also directly involved in the selection of assembly line personnel for manufacturing facility. Responsible for the
development of assembly line personnel through ongoing training and communication. Set up training centers for new
production and introduction. Development of management through annual reviews and training. Designed pay
structure for all levels of personnel (hourly, salary, incentive). Wrote and implemented policies and procedures
throughout the corporation. Responsible for all EEOC concerns. Knowledge of Labor Laws. Responsible for all
employee relations. Selection and coordination with insurance company to put into place health care plan and 401K
retirement plan for corporation. Directly supervised personnel handling other areas of human resources such as hiring
and training of lab technicians, as well as hourly employees working in the benefits of the corporation.
Representative Hospital Services, Hospital Corporation, Nashville, TN (1/1987 – 5/1990)
Recruitment of technical and managerial personnel for hospitals in the eastern region. Responsibilities included
interviewing, screening and recommendation of candidates. Assisted with relocations.
Human Resource Specialist, Hospital Corporation (7/1985 – 12/1986)
Responsible for recruitment of trainees for corporate training program. This involved interviewing and screening of
candidates. Responsible for negotiating salaries and relocation to the Nashville office.
EDUCATION
M. Ed Organizational Leadership and Communication, Belmont University, Nashville, TN, 1990
B.S. Business, University of Tennessee, Knoxville, TN, 1985
Contact this candidate