Customer Service Sales

Sherie C. Mike-Colbart

**** ******** ***, ***, ******* Heights, MD 20743, Cell 240-***-****, Home

301-***-****, Other 240-***-****, accdwe@r.postjobfree.com

OFFICE ADMINISTRATION

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SUMMARY

Diligent and resourceful professional offering competency within the full

range of administrative procedures. Capably handles competing demands for

time and attention while maintaining a positive and approachable

demeanor. Articulate communicator with solid interpersonal skills across

all levels and backgrounds. Combines a client-focused work ethic with

proactive problem solving strengths. Enthusiastic team player with quick-

study capabilities, appreciated by others for willingly stepping up to

any challenge. Core Strengths:

. General Office Procedures

. Excellent communication skills, both written and verbal

. Strong interpersonal skills: Upbeat, friendly and professional

. Filing & Records Management

. Document / Form Preparation

. Appointments & Scheduling

. Desire to assist others and take on additional responsibilities

. Proficiency in MS Excel, Word, PowerPoint and Outlook

. Excellent time management and organizational skills

. Willingness to learn new things even though I've never done them

before

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WORK EXPERIENCE

Office Manager - Allstar Marketing Direct, LLC. Alexandria, VA 2013 -

Present

. Perform various clerical and administrative duties, including

scheduling appointments and meetings, providing public information on

programs, and assisting with irate customers on phones

. Supports owner with management of all office administration

. Processes memoranda, legal correspondence, mail, email, and handouts

using Microsoft Office

. Diverse administrative and clerical procedures

. Provides clerical support, assisting with typing, faxing, filing, and

copying projects

Caregiver - Juanita Burgess. Washington, DC 2012 - 2012

. Assist client with walking, light exercise, bathing, dressing and

grooming

. Established good rapport and assisted with all aspects of daily

living for homebound patients

. Plan and prepare meals, provide medication, followed by clean up

. Make beds and change linens as needed

. Light housekeeping to include washing dishes, vacuuming, and laundry

Customer Service Representative - CenturyLink. Altamonte Springs, FL

2010 - 2011

. Performed all aspects of customer support, including answering

telephones, coordinating special promotions, and providing details for

products and services

. Handled inbound sales duties, including order entry processing and

fulfillment

. Resolved billing questions and disputes, initiated customer calls,

and performed data entry

. Interacted with customers extensively to maintain customer

satisfaction

. Provided product information, pricing, quotations and delivery

information to customers

. Provided a high level of customer service and client relations based

on outstanding communication and interpersonal skills

Receptionist - Tysons Dodge Jeep. Vienna, VA 2007 - 2008

. Greet showroom customers and determine the nature of their visit

. Direct customers to the correct department, notify the appropriate

salesperson that a customer is waiting for or introduce the customer to a

salesperson

. Serve as telephone and clerical back up

. Answer multi-line telephone system and route to the appropriate

department

. Filing, maintaining and updating records with accuracy

Independent Sales Representative - Avon Company. Orangeburg, SC 2006 -

2007

. Performed sales and developed strategic marketing campaigns

. Supervised sales and marketing activities, managed staff, and oversaw

daily operations

. Developed loyal customer base and increased sales volume through

personal attention to customer

. Sold Avon beauty, clothing, home, and children's items

. Obtained Avon reps through communication and networking

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COMPUTER SKILLS

. Microsoft Word, Excel, Outlook, PowerPoint, Simply Accounting, and

Internet Research.

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EDUCATION

H.S. Diploma, 2003

H.D. Woodson Senior High School, Academy of Finance and Business,

Washington, DC

Bachelor of Arts, Fashion Retail Management, 2015

The Art Institute of Pittsburgh Online, Pittsburg, PA

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