Sales Customer Service

David J. Boyer Jr. 717-***-****

*** ********* ** ******* ** 17042

QUALIFICATIONS

Have held TS/SCI Clearance with Full Scope Polygraph and Background Check.

Over 15 years of sales and recruiting experience in the government and

commercial world. Proficient with security and network configuration

solutions, routing and protocol issues, numerous word processing and data

base applications. Able to work large territories for sales and comfortable

in a team environment or one with little supervision. Possess a true

passion for my work and doing whatever it takes to get the job done right

the first time.

EDUCATION AND TECHNICAL TRAINING

Bachelors of Science Degree in Information Technology Management,

Barrington University August 2001.

Bachelors of Science Degree in Sports Journalism, University of Maryland

Baltimore County May 2000.

Microsoft Certified Systems Engineer (MCSE) 2003

TECHNICAL SKILLS

Proficient with various Windows operating systems as far back as Windows NT

4.0 through Windows 7. Experience with desktop systems and support as well

as servers and administration. Highly skilled in the operation and

troubleshooting of the TCP/IP suite including DNS, DHCP, WINS, Telnet SMTP,

SNMP, etc

EXPERIENCE

1/13 - Well Span Medical Group, York PA

1/13 - Technical Support/Network Administrator/Migration

Specialist/Computer Operator

Handle administration duties for three separate WellSpan facilities (York

and Gettysburg). Handle open trouble tickets for 24x7 hospital environment

as well as performing long term project migrating individual machines

throughout the facility to Windows 7. Upon project completion (slated for

late February/early March) nearly 2,000 machines will have been migrated.

Ensuring computers work in individual environments and that users still

have access to all hardware and applications they need. Documentation and

SOP's being written for other team members and for future projects to

ensure a smooth transition. Asset management for all Mobile computer

technology devices throughout three facilities manned (over 2,000 PC's and

support equipment to go with them). Provide support to database and license

management activities.

Moved into computer operator position after successful completion on

migration project. Work third shift as a computer operator monitoring three

sites and ensuring all traffic and computer systems were functioning

properly. Responsible for fixing errors with equipment and databases or

notifying correct after hours personnel if equipment or jobs required more

attention. Responsible for conducting backups on multiple mission critical

systems across various platforms and locations. Responsible for

constructing a daily morning report that is generated for all managers and

executives briefing them of all duties and how missions will impacted in

the near future by mission critical activities.

4/10 - 12/12 Comcast, Lebanon, PA

4/10 - 12/12 Customer Account Executive/Senior Sales Advisor Commercial and

Residential Business, Cost Evaluation and Risk Analysis Lebanon PA

Responsible for handling accounts in both business and commercial sector.

Duties range from setting up service for new customers and new business to

troubleshooting existing accounts and recommending new products and

solutions for customers needs. Responsible for a territory encompassing

over 500,000 customers in the central and northern Pennsylvania region.

Using customer service and sales skills to ensure customers are getting the

most value for their money. This also included handling all overflow calls

for retention and billing departments. Work within an environment where

rotating shifts is sometimes needed for proper customer coverage. Also

involved with DSR representatives who visit customers at their home and

offer "Winback" packages. Have a rotating shift of three managers that

oversee 15-20 representatives for the Keystone region. Planning with

advertising campaigns and cost estimates for future campaigns. Budgeting

and schedule analysis for future promotional campaigns.

11/07 - 12/09 ABSI Corporation, Rockville, MD

11/07 - 12/09 Configuration Manager/Network Administrator/Technical Desktop

Support/Governance and Program Oversight/ Sales and Recruiting, ABSi

Corporation/Compass Rockville, MD

Responsible for working as a lead on a combined team to manage the

configuration of the COMPASS lab and test facility in Lanham, Maryland.

Analyzes COTS requirements for test tools to include Mercury Interactive

Test, SERENA CM, Rational CM suite as well as other CM software, back-up

COTS products and SAN fabric deployment. Also participated in the

installation of all SAN and support Sun servers and Dell 2650s running

Windows 2000. Rollout for training classrooms where Windows Vista was the

operating system of choice. Veritas backup software utilized for all backup

duties. Managed the day-to-day configurations of enterprise equipment and

tools, as well as COMPASS partner identification and business inventory.

Governance and scheduling support, ran ERB (Environment Review Board) and

CCB (Change Control Board) focusing on program planning, schedule

management and risk assessment. Responsible for sales and recruiting

activities within the organization. Administrator for mail systems, we had

2 depending upon our client and where our personnel worked. Administrator

for a Microsoft Exchange Server as well as a Lotus Notes Database. Assisted

with technical schedules and Risk Management activities for project office.

Recruited personnel to work on various contracts all over the globe at any

one of the seven offices ABSI has worldwide. Responsible for sales of

hardware and software services offered by our technicians and the vendors

we have partnerships with. Monthly sales goals always achieved and often

surpassed.

11/07 - 12/09 Configuration Management/Enterprise Systems

Integrator/Governance Support, Fairfax, VA

Worked primarily in area of governance support on a large government

contract with the Customer Relationship Management Group (CRMG). Main focal

areas included facilitating the various boards on the project to include

the Configuration Control Board (CCB) as well as interaction with new Lead

Systems Integrator (LSI) with their various control boards like the Change

Advisory Board (CAB), Release Advisory Board (RAB) and the Baseline Review

Board (BRB). Daily Interaction with Customer Account Managers (CAM)

ensuring that all new requests that come into the organization go through

the proper channels and are delivered to the correct development teams for

work. In charge of tracking all open requests through our Request for

Information Technology (RIT) database and tracking there progress and

completion through the CCR. CRM experience using Serena product which

encompassed the entire lifecycle of a product. Worked as an SME with the

various software programs (over 20 total) released throughout CIA that

would come before the boards for new releases, changes or documentation

that would get released to various field sites in the form of Standard

Operating Procedure Manuals (SOP). Interface between Configuration

Management shop and Network Administration shop utilizing skills as a

network administrator to track changes with baseline. Network admin duties

include helping run configuration shop where baselines are tested and

implementations managed through scripts and mass releases.

11/97 - 11/07 Science Applications International Corporation (SAIC),

Columbia, MD

06/05 - 11/07 Assistant Chief Information Technology Officer/Contracts

Officer, SAIC, Columbia, MD

Worked on the IADTS Contract within the National Security Agency at Fort

George G. Meade. Role was the Assistant Chief Information Technology

Officer (CITO) and I was responsible for an organization consisting on

nearly 400 personnel. Various tasks included the planning and

implementation of technology changes that occurred on the contract.

Attended monthly CITO meetings where changes made to the Agency wide

infrastructures were discussed. Tasked with tracking all trouble tickets

submitted by our organization into Eagle Alliance (IT Service Provider).

Trouble tickets were tracked utilizing Remedy software. Statistics were

compiled to determine problem areas within the organization as well as

tracking the overall performance of Eagle Alliance to include quality and

timeliness of work. Worked with the CITO and various department heads

within the organization for cost analysis and budget preparation for future

resources and projects. By looking at data across the enterprise was able

to help implement changes to current infrastructure on Windows platform to

improve performance.

11/97 - 06/05 Configuration Manager, SAIC, Columbia, MD

Worked as a member of the configuration management team on the TRAILBLAZER

project. Responsible for the records and safekeeping of over 5,000 pieces

of hardware assets on the project. Hardware was located in-house or at our

customer site at the National Security Agency and was tracked with a system

known as Asset Mentor. With Asset Mentor bar coding and tracking of assets

at various facilities was essential as well as proper record keeping since

some of the assets would go to other locations and eventually return to the

main installation or could go between various field sites. Was an

administrator for a product we developed called TIDE. TIDE provided secure

document storage and version control for all documentation on the project.

Responsible for all backups and activities within organization utilizing

Veritas software. Helped streamline the auditing process for both hardware

and software assets on the TRAILBLAZER project. Worked with CLEARCASE and

CLEARQUEST on a day-to-day basis. Additional responsibilities as an

administrator for the CLEARCASE system and used for CRM process on

contract. CLEAQUEST was used to keep track of all software products with

information as far as location, media types as well as license and warranty

information. Things like implementation planning and VOB maintenance were

everyday tasks. Also served as a facilitator on TRAILBLAZER for our various

review boards which included a Configuration Control Board (CCB) and an

Engineering Review Board (ERB). These boards were used to maintain our

hardware and software baselines while ensuring operational integrity for

all new products or services that were under review for TRAILBLAZER.

Products brought before these boards were tested and evaluated to ensure no

disruptions to our developing or testing environment would occur.

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