Management Manager

Josephine Safo

** **** ****** *****, ***** Bridge, Northampton NN4 8BX

Telephone: 079**-***-*** (Mobile)

Email: accdlp@r.postjobfree.com

Professional Profile

Highly experienced Fraud Analyst with a formidable track record in the

Banking industry. Engages in a rigorous professional development, accruing

qualifications in Health & Safety to recently acquiring a First in a joint

honours Management/HR Management degree. Embraces the entrepreneurial

spirit by managing own portfolio of flats and houses located in central

London. Adept at coordinating closely with myriad groups within Fraud

departments in the analysis and interpretation of data from various

sources, in order to mitigate losses. Multi-skilled, dynamic and passionate

exponent of management with a penchant for leading diverse teams in the

successful achievement of goals and targets. Exceptional qualities in

Managing, Leading and staff monitoring.

Career Summary

Jul 2013 - Business Manager/Fundraiser - Favell House, Kettering Road,

Present Northampton, NN3 6NP

Volunteer

. Provide business support to Favell House Day Services in achieving goals

for expansion, creation of charitable status

. Team manager

. Develop systems, processes and structures

. To carry out day to day management including exercising judgement and

initiative in dealing with issues arising from own and partnership

organisations.

. Producing management reports, communicate effectively complex business

sensitive information

. To plan and organise complex events and activities

. To initiate and manage projects, review policies and procedures, audit

. Liaise with volunteer organisations identify how and where to recruit

. Act as a point of contact for both internal and external agencies

. Day to day management of Complaint Resolvers

. Managing workflow of the team

. Providing expert guidance, feedback, coaching and development to all

members of the team on a daily basis

Mar 05 - Sept Assistant Team Manager/Senior Fraud Analyst - BARCLAYCARD,

10 1234 Pavilion Drive, Northampton, NN4 7SG

. Supervising the training, managing, induction, call monitoring and

instruction of junior team members, as well as overseeing the entire

call centre team

. Exceeding targets and working towards targets

. Providing support with complex cases

. Customer relationship management, excellent card transactions and

knowledge

. Presiding over the analysis of key fraudulent transactions, challenging

customers regarding their true credit status vis a vis First Party Fraud

. Managing the team's performance against targets and operational KPIs

. Complaints handling, team motivation, Quality Assurance

. Coordinating closely with myriad groups within the Fraud departments in

the analysis and interpretation of data from various sources, in order

to mitigate losses

. Utilising excellent problem solving techniques and close attention to

detail in order to make key decisions to reduce fraud losses and to

instigate arrest at point of sale

. Achieving a Championship Bronze Award for outstanding contributions to

Barclays Visions and Values 2007

Credit Risk Analyst - BARCLAYS BANK PLC, 2 Hertsmere House,

Jun 02 - Mar Hertsmere Road, London, E14 4AJ

05

. Overseeing the analysis and sanction of Risk products from premier

clients, as well as monitoring and controlling borrowing accounts,

including pay/no pay decisions

. Preparing advance applications and notifying clients of actions taken,

whilst preparing and issuing loan quotations and processing overdraft

limits

. Completing money laundering forms in order to bolster the effort to

analyse and report fraudulent activities on various accounts

. Providing critical assistance to Risk Managers in monitoring

performance, undertaking audit visits when required to ensure compliance

with risk policies and guidelines

Sept 99 - Jun Financial Data Extraction Analyst - BARCLAYS BANK PLC,

02 L.A.R.I.A, 3rd Floor, St Swithins Lane, London, EC4N 8AS

. Utilising the Lending Advisor System in analysing and processing company

accounts, whilst supporting team members in optimising centre

performance levels

. Harnessing the synergies between a host of departments to preform

diverse tasks, such as data input, staff training, problem resolution

and the analysis of fraudulent activities on accounts

Aug 97 - Sept Complaints Coordinator - BARCLAYS LIFE INSURANCE CO LTD,

99 252 Romford Rd, London, E7 9JB.

. Engaging in an exhaustive analysis of Insurance policy trends as well as

processing Insurance claims through various in-house operating systems

. Performing a whole cornucopia of Insurance related duties, such as the

manual underwriting of Insurance claims, complaints handling and data

entry

Education and Qualifications

MSC: Management ( International ) 2013 - 2014.

BA: First in a Joint Honours Human Resource Management with

Management, University of Northampton, 2010- 2013

HND: Travel & Tourism Management & Travel Planning, London

College of Printing, 1994

GCSEs: 9 including French, Maths and English, St. Stephen's

College, Kent, 1992

Professional Development

> Time Management

> Health & Safety

> Disability Act

> People Management

> Innovation & Enterprise Workshops 2012

Key I.T. Skills

Proficient in the use of MS Office including Excel and Word along with SPSS

(Statistical Product and Service Solutions)

Personal Details

Languages: Fluent in English with a basic grasp of French

Other: Driver; full clean licence

Interests and Activities

Interests Playing football, swimming and reading

Include:

References are available on request

Contact this candidate