Customer Service Assistant
Resume:
WANDSWORTH ROAD
Mob. 079*-***-****
Email: accbgr@r.postjobfree.com
Personal Profile
An ambitious and hard working lady with experience in the care industry is looking for a
challenging position in the sector. I have ability to work under pressure, have great people
skills with ability to work as part of a team as well as unsupervised
Career History
June 2013 - PRESENT Kleen Buddies Haywards Heath, UK
House Keeping Specialist
Currently working for the above house keeping company, my work includes;
Promoting and soliciting work for the company by door to
door distribution of flyers
Arranging appointments, Meeting with potential Clients,
providing details of the job carried out; carrying out actual demonstration of some of
our services
Making follow up calls, Taking phone queries, arranging
appointments to suit client needs, taking and delivering of client house keys etc
Supervising staff and ensuring work is undertaken to the
highest standard advertised, resolving any issues that come up, obtaining client
feedback, building good relationship with clients etc
Keeping job log, (new jobs, work in progress, work
completed), taking payments from clients after work certified as complete, matching
off payments to jobs done, making cheques and cash payment into bank etc
Nov 2007 – Dec 2010 Cumberlow Community Care London, UK
Support Worker
Worked for the above company and my duties included;
Booking doctors appointment for clients and making sure they
are fulfilled, ordering medication and stock checking, administering medication etc
Booking client holidays, taking clients on holidays, covering
shifts, re-arranging shift plans to meet clients needs ensuring the service is
appropriately managed
1
Assisting clients to make use of facilities in the community
including the library, shopping centres, cinema etc
Mar 2002 – Oct 2007 Reliance Care London, UK
Health Care Assistant
Worked for the above care agency and my duties included;
Attended various care settings including, residential homes,
nursing homes, day centres, home care etc to carry out various duties including;
Assisting service users with personal care including bathing,
dressing, toileting, food preparation and domestic cleaning
Ensuring daily and weekly cleaning schedules are adhered to,
maintaining a high standard of cleanliness, vacuuming, dusting polishing etc
Undertaking manual handling duties including hoisting, using
sliding sheet; using catheter, changing colostomy bags, supporting with oral hygiene
and ensuring client’s surroundings are tidy and hygienic
June 1999 – Feb 2002 Primrose Care London, UK
Health Care Assistant
Worked for the above home care company and my duties included;
Visiting various clients and assisting them with their personal
care and keeping daily log sheet and writing various reports as and when needed;
Skills
Customer Service Skills - I treat service users with great care
and make them feel rightly important. I deal with service users and work colleagues
politely even under provocation.
Computer Skills - I have basic knowledge of computers with
fair knowledge in the use of the internet and email
Qualifications
From September 1990 - June 1995
June 2011 CG VRO Level 1 Cert in Hair & Make-Up
London, UK
June 2008 BTEC In Hair dressing
London, UK
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3 BRADFIELD HOUSE
WANDSWORTH ROAD
SW8 4UA
Mob. 079*-***-****
Email: accbgr@r.postjobfree.com
Interest
I love watching movies and reading Christian literatures.
Refrees
Available on request
3
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