Customer Service Manager

Michelle Sproles

** ***** **** **********, **.*7577 Home 919-***-**** Cell 919-***-****

? Email: acc4j9@r.postjobfree.com

Key Business Skills

. Professional Recruiter

. Management

. Entrepreneurial Spirit

. Business Development

. Proficient in MS Office Suites

. Peoplesoft, Meditech & TSS data bases

. Strong Customer Service skills

. Leadership - "lead by example" aptitude

. Volunteer for Non-Profit agencies

. Relationship building/Networking

Personal Strengths

. Excellent organizational skills

. Highly motivated individual

. High level of confidentiality

. Sense of urgency and meeting deadlines

. Sound decision making ability

. Demonstrate good judgment

. Detail oriented

. Ability to multi-task

. Strong verbal and written interpersonal skills

. Creative, energetic and a team player

Career Profile

Dzeel Clinical Healthcare Staffing, Garner, NC 5/2010 to Present

Healthcare Recruiter

. Partner, educate and consult with hiring managers on recruitment

processes, and expectations.

Work with managers to build an understanding of open positions within

their facility and departments.

. Utilize an on-going pro-active, creative and cost-effective sourcing

strategies to recruit for and fill assigned

positions.

. Recruiting methods that include internet and internal job posting

systems. Advertise utilizing job

boards, local print ads and mailers. Applicant Tracking System,

employee referrals, career/job fairs and

open houses, networking, and other effective methods to locate and

hire quality talent.

. Manage the presentation, selection, offer, negotiation, closing and

administrative components involved

with hiring new associates at multiple sites.

. Responsible for full cycle recruitment including sourcing, pre-

employment assessment, applicant testing, interviewing and collection

of all clinical compliance requirements. Background and reference

checking.

. Quadrupled number of new hires in an 18-month period reflected in

weekly billing hours and net margin growth.

. Orient new hires tailored specifically to each facility.

Betsy Johnson Regional Hospital, Dunn, NC Oct 2006 - 12/2008

Recruitment Specialist

. Recruit and hire qualified talent to fill open positions in all areas

of the hospital to include but not limited to; Director and management

level, allied health, nursing, case management, social workers,

administrative, pharmacist, physical therapist, coders, dietary,

environmental services, and security staff.

. Work with managers to develop staffing plan and determine staffing

needs.

. Train managers on recruiting methods, techniques and practices

. Develop job postings, prepare ads for advertising and track results.

. Review applications and resumes to determine qualifications of

candidates and match appropriately.

. Calculate salaries, negotiate offers, conduct reference checks,

background checks, and verify proper licensures, coordinates

relocation.

. Maintain Position Control, track and report vacancies, turnover and

exit interview results.

. Negotiates, establishes, and maintains contracts with staffing vendors

. Credential Medical and PA students participating in clinical

rotations.

Randstad USA, Raleigh, NC July 2003 - Oct 2006

Branch Manager

. Responsible for top line revenue sales, gross margin increase, and

profitable bottom line.

. Cultivate long term business relationships through sales efforts,

networking, chamber events and referrals.

. Recruit, interview, coach and develop candidates for appropriate

positions

. Processed payroll and maintained personnel records for 100+ employees.

. Process new employee information, follow all government mandated

policies and enter accurate data in personnel system

. Assist in the budget process and work within the team to meet budgeted

goals.

. Created/wrote proposals tailored to clients specific needs

. Trained new hires coached and developed in areas of establishing new

business, interviewing techniques and appropriate placement of skilled

candidates.

Accuforce Personnel, Bristol, VA July 2001 -

June 2003

Business Development/Recruitment Specialist

. Start-up office that required development of new clients

. Established relationships with city, state, local and non-profit

entities for the recruitment/referral of building a qualified pool of

candidates/associates.

. Provided quality personnel and made consistent matches that

established the exclusivity from many new companies

. Interacted with diverse individuals, management, business owners,

Human Resource personnel and community leaders to development lasting

relationships.

. Assisted owner in budget implementation

Christian Medical & Dental Assoc., Bristol, TN Feb 2000 - April 2001

Membership Services Supervisor

. Managed a department that was responsible for the development of new

memberships consisting of doctors, dentist and healthcare

professionals.

. Assisted and answered questions for new, existing and potential

members.

. Reviewed and processed membership applications

. Worked with Association Directors to establish annual membership dues,

avenues to grow membership, renewed memberships, costs and revenue

venues.

. Compiled data/reports to reflect membership growth

Elite Personnel, Tampa, FL Nov 1994 - Dec

1999

Nesco Service, Tampa, FL Jan 1992 - Nov

1994

Branch Manager/Account Executive

. Responsible for the overall profit/loss and growth of the branch.

. Developed new, retained established and reactivated old business.

. Recruit, interview, coach and develop candidates for appropriate

positions

. Processed payroll and maintained personnel records for 100+

employees.

. Created and presented proposals to attain new business

. Assist in the budget process and motivated team to meet and exceed

budgeted goals.

. Match associates to client specific job descriptions with sense of

urgency.

. Trained new hires, coached and developed in areas of establishing

new business, interviewing techniques and appropriate placement of

skilled candidates.

First Union Bank, Bristol, VA Aug 1982 -

Jan 1992

Senior Customer Service Rep/Teller/Title & Insurance Clk

. Open new accounts - Checking, Savings, IRA's, CD's

. Balanced customer accounts

. Assistant to Branch Manager

. Assisted with loan documentation, initial paperwork, final closing

paperwork and review for audit

. Provided service to customers to assist with credit card issues,

payoffs, payments, deposits, withdrawals, balances and questions

regarding bank regulations and policies.

. Follow-up on new and existing loans to ensure adequate insurance

coverage.

Accomplishments

V Successfully coordinated an internal and external Recruitment effort

to hire 60 nurses in 60 days - surpassed goal with a total hiring of

75 new RN's

V Implemented the start-up of three separate Personnel offices

V Grew Sales Revenues by 68% in one year

V Increased Gross Margin percentages from 14% to 29% overall

V Developed an average of eight new clients monthly

V Decreased turnovers and refills

V Created news avenues for recruiting that was implemented regionally

Volunteer Work

American Red Cross

Chair Person for the "Queen of Hearts" fundraising campaign. Working with

existing volunteers and recruited new volunteers to support the campaign.

Started this in Johnston County, Raleigh Chapter has now adopted this

anticipated annual event. Coordinated a Gala for approximately 350

attendees. Sold Corporate Sponsorships and Silent Auction donations.

Contact this candidate