Manager Administrative Assistant
Resume:
Elaine J. Manfredi
Vista, CA 92081
acc3vh@r.postjobfree.com
. Relationship and rapport building
. Self managed
. Client focused
. Effective organizational skills
. Diverse communication skills
. Resolution driven
.
EXPERIENCE
Marketstar Corporation - Ogden, UT 1/2013 - 12/2013 - Team Blackberry
Event Coordinator
. Monitor all incoming special event requests from client and analyze to
properly source for support
. Update Partner Dynamics with information regarding field market
manager activities
. Effectively communicate with field market managers and client business
unit manager regarding field activities
. Coordinate field activities/events received from client in a timely
manner to meet deadlines
. Communicate with the retail channel stores to ensure field market
manager effectiveness during store visits
Marketstar Corporation - Ogden, UT 3/2012 - 1/2013 - Recruiter/Human
Resources Administrative Assistant
. Utilized various online job boards and resources to source candidates
for temporary field sales positions for the client companies
. Posted job openings in local media and online via automated SHARP
system
. Conducted interviews with candidates by phone, and extended computer
generated offers to candidates
. Managed job status in company's SHARP database
. As the HR Administrative Assistant, processed all new offers extended
by recruiters and communicated with candidates throughout the process
. Processed new hire paperwork, managing background requests and drug
testing requests
. Follow all legal regulations regarding I9 compliance, and privacy laws
and processed I9s via E-Verify
. Verify current employees eligibility for transfer/promotion within
company
. Interact with the employees regarding any changes to be made to their
employee files
. Regular reporting relative to employment verifications and compliance
issues
. Special projects as directed by the Vice President of Human Resources
Meritain Health/Aetna - Salt Lake City, UT 11/2011 - 3/2012 - (TEMP)
Customer Service Representative
. Provided service in a call center environment to the members of the
clients' groups relative to their health and welfare benefits.
. Provided status and reviewed claim details with members and researched
any issues of concern from the member
Ratner Companies - Deltona, FL 12/2008 - 9/2010 Salon Leader/Manager
. Recruitment, management and leadership of eight stylists in a
corporate owned chain salon in Florida
. Scheduling, training, quality control, ordering, inventory control,
planogram placement, daily cash reconciliation and reporting
. Proper branding through inside and outside marketing and promotion of
retail products and services
. Conducted monthly salon meetings and one-on-one conferences for goal
setting and training
. Educated my clientele on hair care and built rapport that promoted
customer loyalty
. Brought our sales and revenue ranking from last place to first place
in the district consistently through sales training, role playing and
motivation which drove sales
Hewitt/Spherion Staffing - Orlando, FL Benefits Associate - 9/2008 -
12/2008 Temporary (also 1999-2000)
. Provided service to the client's employees relating to their
health/life insurance, and pension benefits.
. Research and problem resolution relating to benefits issues
. Coached and trained associates, and provided subject matter expertise
. Was the point of contact for manager level calls, and Human Resources
upper level management
. I played a key role in increasing the timeliness of customer follow up
from 37% to 95%
Administrative Concepts - Winter Park, FL Payroll Specialist - 10/2007 -
3/2008
. Provided human resource support to the clients of a Professional
Employer Organization (office closed shortly after my layoff)
. New hire paperwork processing and maintenance as well as payroll
processing for small to medium businesses
PREVIOUS ACCOUNT MANAGEMENT EXPERIENCE
Previously in my career, I worked with MCI Telecommunications as a
Major Account Support Representative (B2B). In this role, I worked
very closely with the Account Executives to ensure proper
implementation of T-1 telecommunication lines from order entry
through installation. This involved monthly on site visits with the
client as well as ongoing relationship building by phone. I was
responsible for account management and client retention, which meant
always being willing to go the extra mile to exceed their
expectations. I also worked as an installation coordinator years
later for Teligent Corp.
EDUCATION
. High School Diploma
. Cosmetology (Entered school 04/2001, graduated 05/2002 and worked in
this field intermittently)
SPECIAL SKILLS
. Intermediate skills in Microsoft Word, Lotus Notes, Hodes, HRIS,
Salesforce, CRM, Citrix, CSI, Client Space, Summit Payroll, and
Marketstar's proprietary software Partner Dynamics and PeoplePath
. Advanced skills in Internet and Outlook
. Beginner to intermediate skills in Excel and PowerPoint
. Telecommunications knowledge
. Excellent written and verbal skills and the ability to effectively
communicate with a diverse clientele
. Ability to quickly master industry specific software
. Ability to multitask in a fast paced environment with strong
analytical skills
. High level account management to drive customer satisfaction and
increase sales
. E-Verify
Contact this candidate