Customer Service Insurance
Resume:
Marianny Lantigua ** Elam Street #* New Britain, CT 06053
acc30p@r.postjobfree.com
Work Experience:
Ombudsperson Assistant/ Central Connecticut State University - 08/2013 – Present
Responsible for assisting the university Ombudsperson by:
• Promoting the office mission throughout the university campus.
• Coordinating appointments and meetings.
• In charge of all administrative task within the office.
Senior CSA & Trainer/ Aon Hewitt – 08/2004 – 06/2011
Responsible for coordination of benefits of health and retirement plans:
• Communicating participant's needs to outside health, dental and prescription carriers.
• Processing participants' status changes in a window based system.
• Applying plan documents and policies according to client's and government provisions.
• Organizing and executing projects that involve updating participants' accounts.
• Building Power Point presentations for training purposes.
• Training new hires on DC (401K) - DB (Pension) - HW (Health & Welfare) products .
• Coaching associates after training ensuring their success.
• Motivating the team and developing strategies to meet monthly service levels .
Business Card Specialist / JP Morgan Chase – 09/2009 – 01/2011
Responsible for educating business owners on the benefits of their card:
• Reinforcing company promotions and products.
• Activating and servicing accounts.
• Discovering customers unspoken needs and offering the best product for their business.
Customer Service Specialist/ SunTrust Bank – 10/2007 – 12/2008
Responsible for servicing customer bank account:
• Advising and educating consumers on banking processes and regulations.
• Serving as liaison between the customer, lending and fraud department to resolve issues.
Insurance Agent/ Allstate Insurance - 05/2006 – 03/2008
Responsible for servicing customer property & casualty insurance policy:
• Processing policy endorsements according to States guidelines and regulations.
• Proactively identifying cross-selling opportunities in order to increase household penetration.
Customer Service Specialist/ Tupperware World Headquarters - 06/2001 – 03/ 2003
Responsible for supporting sales force and internet customers with product orders:
• Assisted customers with product questions and internet purchases.
• Ensuring inbound calls were answered efficiently and professionally.
• Provided problem solutions and order entry technical assistance to sales force members.
Education:
Bachelors in Arts/ Central Connecticut State University – 2012/2014
Español Lengua Y Cultura/ Universidad De Salamanca, España – 2013 - 2013
Associates in Arts/ University of Phoenix – 2010/2012
Property & Casualty Insurance License / IES Insurance Licensing School – 2007
GED/ Owl Adult School – 1991/1992
Exceptional Skills:
Bilingual – Expert on Customer Service – Trainer/educator – High performer – Expert on window based software programs.
~References upon Request~
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