Engineer Service

Sandeep Kumar

House No-B-**** Shastri Nagar

New Delhi-110052

Mb No-995-***-****

H.NO:-997*******

Email Address: - acby6z@r.postjobfree.com

acby6z@r.postjobfree.com

acby6z@r.postjobfree.com

OBJECTIVE:

"WORK GIVEN TO ME MEANS WORK DONE"

To have a challenging career with result-oriented approach, which requires

innovative?

Professional acumen and provide conductive growth opportunities, compatible

with my

Capabilities and professional skills, thus contributing to the organization

overall growth

Plans. I want to learn the best of everything from my superiors and make if

big in the

years to come.

Educational Qualification

Bachelor of Commerce (B.COM)

Delhi University 2010

ADDITIONAL QUALIFICATION

DOEACC'S O-LEVEL COURSE

M.S. OFFICE VISUAL FOXPRO 6.0, C-LANGUAGE

M.S. DOS, WEB DESIGINING & HARDWARE

NETWORKING

EXPERIENCE:

1) PERIOD: - 11th April 2013 to 27th December 2013.

Working as "Team Leader" in DTH Sector at M/S Copypst

Starfish E-Services Pvt.Ltd.This is a Hardware / Software/Telecom Support

Company.

Job Description:

a) Handling Entire Sales Team Tata Sky, Dish-TV, and fresh

Connection Requirement in PAN India.

b) Handling Entire MDU Fresh Installation in PAN India.

Schedule Meeting and visit Cop-rate Customer & hotels &

companies site and explain everything Packages & Cabling

and entire process related.

c) Preparing the MIS Report for Entire Sales Team Daily/

Weekly and Monthly Basis for What sales will be done by

this Month and handover to Mkt.Head DTH.

d) Handling Daily basis Escalation for Customer IT/DTH

related resolve soon as possible.

e) Handling also another Laptop / Desktop / Printer Repair

TRC Que Query process and also Handling 6 chip level

engineer of Delhi Service Center.

f) Handling Daily basis any requirement to Parts Availability

related to coordinate Entire service center APPLE, SONY,

LENAVO, DELL, HP, COMPAQ, TOSHIBA, and Part Arrange soon

as possible.

g) 3 years Working Experience PRM/CRM Software.

2) PERIOD: - 12th April 2012 to 9th April 2013.

Working as "Inside Support Executive" in Customer Support

at M/S LEMON LEARNS E-SERVICE PVT. LTD (Etechies.in).This is a Hardware /

Software support company.

Job Description:

h) Attend Service Calls to the satisfaction of the customer.

i) Handling the Laptop / Desktop / Printer Repair TRC Que

Query and also Handling 9 chip level engineer of Delhi

Service Center.

j) Preparing the MIS report for Daily/ Weekly and Monthly

Basis for pending Equipments for service center. And also

coordinate the engineer to current status of Equipments

and updated to the customers.

k) Handling Daily basis any Part Availability to service

center requirement and also coordinate APPLE,SONY, LENAVO,

DELL, HP, COMPAQ, TOSHIBA, service center and Part Arrange

soon as possible.

l) Handling Daily basis Escalation for customer equipments

related and resolve immediately.

m) Working Experience CRM Software.

3) PERIOD: - 2nd February 2012 to 11th April 2012.

Working as "Coordinator" in AIRTEL DTH PROJECT at M/S

INTARVO TECHNOLOGIES LIMITED.

Job Description:

n) Attend service calls to the satisfaction of the customer.

o) Handling the Airtel Dish -TV Project of South Delhi Area.

p) Preparing MIS for the South Delhi Engineers Productivity

sheet - Daily/ Weekly and Monthly Basis.

q) Handling South Delhi Complaints and Handling Fresh

Installation, Service Relation Complaints etc.

r) Working Experience Oracle Software.

4) PERIOD: - March 2009 to 1st Feb 2012.

Working as "Back Office in-charge" in Customer care

Department at M/S. OKAYA POWER LIMITED.

Job Description:

s) Attend service calls to the satisfaction of the customer

t) Handling the replacement of Scrap battery received from

PAN, India.

1) Daily basis updated approx.600 battery in Equal name

software this is base on SQL server and ERP software

also check every battery technical gravity and voltage

and backup check and then taken action battery send in

Scrap/Repair/Service Battery and then send to plant for

scrap.

2) Follow my KRA daily basis and weekly meeting also there

in HOD and target completed every time in 85% above.

u) Preparing MIS for the replacement of scrap batteries -

daily/ weekly and

Monthly.

v) Preparing MIS for the UPS batteries - Monthly

w) 1 year Experience CRM & ERP.

5) PERIOD: - Aug 2007 to Feb 2009.

Working as "Office Administrator" at OXFORD SOFTWARE INSITITUTE "(A Unit Of

Hindustan Soft Education L.T.D).

Job Description:

a) Looking after the administrative works like record

maintenance as guided by

Seniors.

b) Handling Daily Basis Housekeeping work, fees, Certificate,

I-Card, and faculty also.

PERSONAL INFORMATION

. Willing to learn, capacity to meet deadlines & self-motivated.

. My Confidence

. My Hard work

. And my hunger to learn everything from my superiors.

EXTRA CIRCULLAR ACTIVITIES

Reading Books & Playing Cricket.

PERSONAL DETAILS

Date of Birth June 19, 1987

Language known Hindi, English

Martial Status Married

Nationality Indian

Date:

Place:

Sandeep Kumar

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