Service Manager
Resume:
Raymond Keith Winn
Southaven, MS 38671
acbxou@r.postjobfree.com
Professional Objective:
My goal is to impact both productivity and profitability of an automotive service department by developing
managing service and sales alliances and long-term relationships with current and new customer base.
Professional Experience:
Nichols Ford Lincoln Mercury 06/91 – 06/04
Hwy 51 North
Senatobia, MS 38668
Position: Service Manager
4 Developed an aggressive strategy to promote new business growth by increasing customer base.
5 Maintain frequent and personal contact with existing customers to build stronger relationships and
become trusted partner in solutions for the service department.
6 Stay current and maintain a broad knowledge of the automotive industry, warranty trends, gross
profits, effective labor rates, and hours per repair orders.
7 Used effective management skills with the inventory process, scheduling of employees, building a
strong support staff for the department as a source to manage staff customer services.
Putnam Lincoln-Mercury 06/04 – 10/08
2660 S. Mendenhall
Memphis, TN 38115
Position: Service Manager
8 Developed aggressive strategy to drive new consumer growth; consistently exceed monthly sales
quota.
9 Originated strategy that maximized the efficiency of service, which allowed for an increased ability
to drive product-specific volume and profit.
10 Directed day to day operations and long term planning for long term aspects for automotive service
department.
11 Established a reputation for honest and high customer satisfaction throughout the service department
by being a leader throughout the dealership.
12 Received Customer View Point Survey Awards & Hours-Per-Repair Order Award.
Collier Lincoln Mercury 10/08 – 10/09
2177 Covington Pike
Memphis, TN 38128
Position: Service Manager
13 Oversee and control all daily operations. Establish department goals, which are directed towards
exceeding the expectations of customers by continuously improving service.
14 Perform annual budget, weekly forecasting and reporting, marketing.
15 Instituted a management philosophy of hiring the appropriate individual for the suitable job and
provided a positive working environment.
16 Excelled the regional and national C.S.I. ratings while providing the highest quality of service to our
customers.
Homer Skelton Chrysler Dodge Jeep 10/09 – 02/11
7661 Hwy 51 North
Millington, TN 38053
Position: Service Manager
17 Directed day to day operations, recruitment responsibility of the able and talented staff.
18 Maintained a standard of up-to-date training for all technicians. Fostered team work that motivated
employees to achieve their highest potential.
19 Identified and corrected deficiencies in processes and procedures.
Gossett Kia & Hyundai South 3/11 – present
2660 Mt. Moriah
Memphis, TN 38115
Position: Service Manager
20 Oversee all day to day operations of the service department. Maxamized the efficency of service,
which allowed for increased ability to drive product-specific volume and profit.
21 Strengthen the dealership reputation by ensuring the highest quality repairs and customer service.
Built repeat business and customer loyalty.
22 Improved customer satisfaction by implementing a written procedure, educated customers on
technical issues which allowed the customer to participate with problem solving issues concerning
vehicle operations.
Significant Training:
23 Master Certified Ford, Lincoln, Mercury.
24 Service manager, warranty administrator, dispatcher, shop foreman, and service consultant.
25 Chrysler, Dodge, Jeep Master Certified service manager and service consultant.
26 Kia-Hyundai Master Certified service manager and service consultant. Warranty Administrator
References:
Bill Austin Tom Myers
Landers Ford Lincoln Mercury Dealership Operations ES3
Service Manager District Manager
Mark Baker Daniel Thompson
B & G Chemicals MLGM
District Manager Plant Superintendent
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