Manager Management
Resume:
Debra Seers
acbx7s@r.postjobfree.com
Home 018**-****** Mobile 078********
** **** ****, ****** *******, Uxbridge, Middlesex, UB8 2HL.
PERSONAL STATEMENT
I’m a highly motivated individual who enjoys new challenges. Due to the nature of working in the
cleaning industry, I have learnt to be flexible not only in time commitments but also the way I
approach my duties. I have gained many skills including communicating effectively at all levels.
I’m efficient on all Microsoft applications and I have learnt to manage my time to ensure I get the
best out of myself and my work. I am a quick learner and always looking for ways of developing my
abilities & skills.
My significant tenures at highly respected companies are testament to my commitment and ability.
I handle multiple tasks on a daily basis competently, working well under pressure. Frequent
acknowledgment of my contribution from senior management illustrates still further my potential
value to your company."
KEY SKILLS
Strong problem solving skills.
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Time management and prioritizing.
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Strong communication and interpersonal skills.
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Budgeting and cost control skills.
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Excellent people management skills - leadership, teamwork, performance management motivation.
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Strong customer service skills.
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Competent in working across multi-site contracts.
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Understanding of Health and Safety Legislation & COSHH.
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Understanding of HR & Employment Law.
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Updating and maintaining company computer records.
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Management of all administration and paperwork.
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Recruitment, training, disciplinary, supervising and monitoring of 50+ employees including 4 direct
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reporting.
Payroll
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Competent in ordering and maintaining stock levels.
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Rotary floor maintenance and training competent.
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Ability to identify and enable training considering the needs of individual employees.
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Competent in operation/training of contact machinery.
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Computer literate.
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Personal Skills
Proven relationship-builder with unsurpassed interpersonal skills.
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Exceptional listener and communicator who effectively conveys information verbally and in
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writing.
Naturally sociable and enthusiastic personality.
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Loyal and dedicated individual with an excellent work record.
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Confident, hard-working individual who is committed to achieving excellence.
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Highly motivated self-starter who takes initiative with minimal supervision.
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Possess a broad range of general office management skills.
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Enthusiastic learner, eager to meet challenges and quickly assimilate new concepts.
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Have an excellent telephone manner.
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Quick learner and very adaptable.
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EDUCATION
Dormers Wells High School.
English Grade 1.
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Office Practice Grade 1
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Social Studies Grade 2
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Mathematics Grade 2
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EMPLOYMENT HISTORY
Churchill Services Limited
Oct 2013 - Present
Cleaning and Facilities company operating across the UK, as Account Manager I have responsibility
for looking after 45+ portfolio covering Wokingham borough council contracts of Schools, children’s
day centers and Library’s. I also look after a wide selection of other industries within my allocated
area reporting directly to Regional Manager.
Areas covered Wokingham, Newbury, Didcot, Oxford, High Wycombe, Beaconsfield and Gerrards
Cross.
• Contract Budget Control
• KPI monthly reporting
• Recruitment, induction, training and monitoring.
• Monthly client reviews visits
• Health & Safety monitoring
• Stock control and ordering
• Sales & New Business
• Payroll and timecards
• HR & company policies and procedures,
• Tupe & Redundancy consolations
• Ad hoc duties on request
• Management/Area Support
• Planning of all monthly/periodic cleans
• Administration.
Contract Manager – Glenn Management Limited
March 2013 – Oct 2013
A facilities management company operating a large geographical area, as contract’s manager I have
responsibility for looking after 20+ portfolio including Private Schools, Nurseries, Retails outlets with
a wide selection of other industries reporting directly to Operations Director & MD
Areas covered London, Oxfordshire & Milton Keynes including small pocket areas around outer
London within M25 corridor.
• Contract Budget Control
• Recruitment, induction, training, PDR’s & performance coaching
• Monthly client reviews
• Health & Safety
• Stock control
• Sales & New Business
• Quality Control
• Payroll & Administration
• ISO 14001
• ISO 9001
• HR & company policies and procedures
• Ad hoc duties on request
• Management/Area Support
• Planning of all monthly/periodic cleans
Business Manager Band A – Sodexo Limited
Jan 2011 – March 2013
Working for one of the largest service providers in England, Ireland & Europe as a unit based business
manager looking after Coca Cola Enterprises UK & Europe head offices, one of Sodexo prestige
clients who expect the highest standard of services & client satisfaction with 750 onsite staff. As a
unit manager I’m responsible for all aspects of cleaning services and business compliance.
• Budget control of account
• Carrying out supplier & client reviews
• Ensuring all KPI’s & SLA’s are measured and achieved
• Carrying out formal audits for each service line against their set KPI’s
• Managing ad-hoc requirements
• HR & company policies and procedures
• Management of all health & safety aspects
• Recruitment, induction, training, PDR’s & performance coaching
Key Achievements
IOSH Managing Safely
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UDC Payroll
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E-Profit Accounts
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100% client satisfaction
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100% company compliance
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Full recruitment of new cleaning team
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Management leadership
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Personal Leadership
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EMPLOYMENT HISTORY
Area Service Manager – QX Services Limited.
Dec 2001 – Jan 2011
A commercial contract cleaning company operating in central and outer London, as the Area
Service Manager I was responsible of the operation and management of up to 45
contracts and managing over 55+ employees & 4 direct reporting.
Reporting direct into Managing Director.
Mobilization of all new contracts & monitoring of contract compliance including SLA’s & KPI’s.
Increase contract revenue and control all budgets and monitor cost effective ways for the client’s &
company.
Responsible for the leadership of all employees including effective resource management,
recruitment, induction, training, development, coaching and employee development.
Deliver new services and increase contact revenue.
Promote the company strategies and best business practices.
Key Achievements:
Improved quality and service.
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Ambassador for the company.
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Implemented color control system.
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Improved Health & Safety standards
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Contract management of £580K
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ISO 9001
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Deputize MD holidays.
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Office support
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Introduction to expand into domestic services including setup & final delivery.
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Good understanding of TUPE
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Employment History:
Cal-Abco Ltd – Brought Ledger/Accounts & ad hoc duties reporting direct to Financial Director.
Pitchmastic PLC – Senior Administrator to Site Surveyors, Site Managers & Contractors.
Penguin Books – Office Administrator to Facilities Manager – Responsible for fleet cars, Fire
wardens, Reception desk/Switchboard & Post room services & new employee site inductions &
Admin support for HR department.
Drayton Controls – Machine Assembler/Tank Room chemical operator of TRV4 thermostats controls.
Express Dairies – Glass bottle dairy machine operator & manufacturing hygiene cleaner.
Apollo Limited – Area cleaning supervisor.
PERSONAL INTERESTS
Being organized my passion is gardening, I find it rewarding and relaxing with a great satisfaction of
sitting back and relaxing during the summer months with a colorful display of plants and flowers and
people admiring your achievements. Boot sales are also my passion, selling and buying, hunting
around for bargains, price bartering and getting what you want for next to nothing is very rewarding. I
love my TV soaps, science fiction films for sitting back and relaxing at the weekends & spending time
with the family.
WORK REFERENCE:
Rufus Fidgeon – Regional Manager – Churchill Services Limited
acbx7s@r.postjobfree.com
Mr Les Beaumont - Managing Director.
QX Services Limited, Runway House, The Runway, Ruislip, HA4 6SE.
PERSONAL REFERENCE:
Mrs. Alison Morris.
64 Oakleigh Road, Uxbridge, Middlesex UB10 9EN.
Contact this candidate