Quality Assurance System

Mouton, Vaisin

**** ********* ***** *******, ** 33596 Phone: 850-***-**** E Mail: acb88r@r.postjobfree.com

Professional Summary

• MAC OS X, Windows XP, Windows Vista, Windows 7/8, C++ knowledge, C# Knowledge, JAVA knowledge, SQL Knowledge,

HTML, Citrix, MS Office Suite (Excel, Word, PowerPoint, & Outlook), MS Visio, VMware, Photoshop, Dreamweaver, Visual

Studio, ADOBE, Unix Shell, HP Quality Center, WordPress, Actimize

• Analytical thinker with excellent communication and interpersonal skills, developing effective client relations and ensuring

satisfaction.

Professional Experience

Citi Group/Anti Money Laundry (AML) Quality Assurance (QA) Business Analyst (Contract) August 2013 – December 2013

• Perform User Acceptance Test (UAT) for AML system initiatives; specifically, evaluate the components of the test that rely on the

Investigative Analyst perspective.

• Train and Coach Jr. QAs on Actimize functionalities and testing methodologies.

• Perform system regression testing where necessary.

• Review alerts on the system and follow standard AML investigation process as defined by Operations Procedures to ensure the

testing of systems functionalities has a deep perspective of an analyst requirement.

• Work with automated testing tools such as HP Quality Center.

• Help to evaluate external IT testing methodologies, and upcoming tools supporting management on adopting them when

applicable.

• Independently conduct searches, gather data and record evidence from Citi internal systems, the Internet, commercial databases

and enquiry with business or Compliance contacts within Citi as part of the emulation of operational procedures for testing.

• Perform UAT Plan preparation including test scripts from Business Requirement document (BRD) and Functionality Requirement

Document (FRD).

• Conduct 30 different test runs on Actimize, retests and update test scripts on a daily basis.

• Assist with source end to end system (Actimize) data flow validation for planned migration.

• Assist in Actimize (AIS RCM) model development, report and enhancement.

• Evaluate diverse risk management models including scoring models, risk segmentation, scenario, transaction codes, thresholds on

Actimize system

• Participate in daily project status conference calls and provide updates to the project team on defects and fixes.

Rooms To Go/Programmer Research Analyst July 2012 – August 2013

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Serves as a liaison between the Software Engineering and Information Technology Department on product development requests

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with small to medium complexity from initiation through to completion and documents detailed business requirements and

programming specifications for use by internal developers including internal processes, user documents and procedures.

Perform system regression testing to internal Finance Application software.

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Independently conduct searches, gather data and record evidence from internal databases as part of the emulation of operational

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procedures for testing.

Look for ways to improve the test process and find ways to better understand operation’s requirements.

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Analyzes end user needs and determines if the need can be met with existing processes, current internally developed systems or if

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there is a need for custom programming. Takes ease of implementation as well as potential process and application improvement

opportunities into account.

Helps manage workflow to determine the company’s prioritization including new product development, system bugs,

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enhancements and work orders while working side by side with the Software Engineering Department to maintain a high level of

effort and manage resources. Ensures client requirements are grouped logically.

Participates in industry and other professional networks to ensure awareness of industry standards, trends and best practice in

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order to strengthen organizational and technical knowledge.

Rooms To Go/MIS Helpdesk Analyst August 2010 – June 2012

Intermediate knowledge of Windows O/S, TCP/IP, networking and basic printer operation/maintenance skills.

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Responsible for logging all calls on ticketing system (CA Service Desk) to ensure a timely resolution. Identifies, researches, and

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resolves technical problems for a Point of Sale System.

Responds to telephone calls, walk ups, and email and personnel requests for technical support.

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Provide troubleshooting support via the telephone for company workstations, networks and peripheral devices. Troubleshoot

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Office 2007 & 2010 applications within a windows domain network environment. Trained two store technicians on CA Service

Desk software Ticketing System. Escalate more complex calls to the relevant IT engineer.

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Florida A&M University/Database Developer INTERNSHIP May 2009 –

April 2010

Member of graduate student led project team to revise legacy alumni system.

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Completed in house training in software development environment Visual Studio and Microsoft SQL Server. Created tables in

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the database to authenticate alumni registration. Identified tables that may have been needed for the database.

Created documentation: software requirements specifications, test cases, and weekly reports. Performed database support based

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on errors documented in BugTracker.

Education

Bachelor Degree: Computer & Information Systems August 2005 – May 2010

Florida Agricultural & Mechanical University Tallahassee, Florida US

Personal Development

FRANKLIN COVEY LEADERSHIP ONLINE COURSE

ROSETTA STONE – SPANISH LANGUAGE

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