Sales Administrative Assistant

Janise Carey

Administrative Professional

Moorpark, CA

acb52d@r.postjobfree.com - 818-***-****

Administrative professional with extensive experience working in fast paced, demanding environments. Strong

interpersonal skills and can communicate effectively with individuals at all levels. Detail oriented, resourceful

in completing projects and able to multi-task efficiently. Exceptionally well organized, and with a track record

that demonstrates self-motivation, creativity, and initiative to achieve corporate goals.

WORK EXPERIENCE

Contracts Administration Specialist (Contractor)

Fiserv, Inc. - Moorpark, CA - February 2013 to Present

• Prepare and administrate Fiserv master agreements, exhibits, schedules and amendments for federal and

state credit union clients in accordance with customer specifications, products and compliance with company

policies and legal requirements.

• Present directly, or work with Account Executive to present prepared contracts to clients.

• Verify pricing, generate quotes and create sales orders.

• Deliver countersigned documentation to clients and ensure notification to appropriate, internal responsible

parties.

• Perform administrative tasks related to assigned area of responsibility involving tracking of financial matters.

• Handle highly sensitive and privileged client information while maintaining strict confidentiality.

Sr. Contracts Administrator

Spirent Communications, Inc. - Calabasas, CA - September 2003 to September 2012

•Managed all service contracts and warranties for customer base globally

•Worked with customer base across time zones, and in other countries

•Created monthly finance reports detailing revenue allocations

•Reviewed and approved all service bookings globally

•Approved legacy support for discontinued and obsolete products

•Maintained asset data integrity

•Managed internal, confidential password list

•Improved customer satisfaction by ensuring timely delivery of latest software codes

•Prepared and delivered business correspondence

•Global competency in working with other departments and on virtual teams

•Created and maintained training materials and provided cross-training for other administrators

•Regularly accustomed to collaborating and working with others in different departments (Sales, I.T. Customer

Service, Finance and Production)

Customer Services Administrator

Spirent Communications, Inc. - Calabasas, CA - September 2001 to September 2003

• Handled initial contact front line service requests via telephone, email and web contact

• Opened Service Requests for multiple product lines and delivered to the backline Technical Support team

for further assistance

• Provided timely access to technical support, product expertise, fixes, product enhancements and online

support tools

• Handled and processed RMA requests and monitored until closed

• Provided password requests

• Approved customer on-line access accounts

Administrative Assistant to the Sr. Director

Spirent Communications - Calabasas, CA - May 1999 to September 2001

• Managed executive calendar, scheduled and responded to meeting requests

• Participated in team meetings and distributed meeting materials

• Processed expense reports

• Collected Timecards / distributed pay checks

Executive Assistant to the CEO

Spirent Communications, Inc. - Calabasas, CA - February 1999 to May 1999

•Managed executive calendar, scheduled appointments and responded to meeting requests

•Coordinated business travel arrangements

•Prepared business correspondence

Legal Secretary

Lewis, Marenstein, Wicke & Sherwin, LLP - Woodland Hills, CA - 1998 to 1999

Responsibilities

•Provided administrative and secretarial support in a busy Workers' Compensation plaintiff's office serving

L.A.P.D., L.A.F.D. and the general public.

•Prepared legal documents, correspondence and written material from dictation.

•Calendared depositions and scheduled appointments for clients and legal staff.

File Manager/Legal Secretary

Morrow, Scuria, Golenor & Salisbury - Westlake Village, CA - 1996 to 1997

Responsibilities

•Provided administrative support in a Workers' Compensation defense firm with a heavy caseload.

•Created correspondence and other legal documents from written or dictated material.

•Sorted and prepared new legal files upon receipt.

EDUCATION

Watterson College - Sherman Oaks, CA

1992

Chauncy School - Ware

SKILLS

Typing speed: 55 WPM, MS Office 2010 (Outlook, Excel, PowerPoint, Word), Siebel, Clarify, Expandable,

Cognos, SharePoint, WebEx

LINKS

http://www.linkedin.com/pub/janise-carey/5/aa4/b33

AWARDS

Will to Win (3) Spirent Communications, Inc.

Three time award recipient for driving renewal sales, and work above and beyond the scope of my general

duties.

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