Customer Service Engineer
Resume:
GAIL LANSER
PARMA, OH *****
JOB OBJECTIVE: To obtain a part-time or full time general office position.
I would like to work at least 25-30 hours per week.
SUMMARY OF QUALIFICATIONS: Highly dependable. Good typing and accurate
keyboarding skills. Detail oriented. Quick learner. Good with people.
EMPLOYMENT HISTORY:
JUNE 2007-MAY 2013 JAVITCH, BLOCK & RATHBONE, ATTORNEYS AT LAW
1100 SUPERIOR AVE., 19TH FLOOR
CLEVELAND, OH 44114-2531
Clerical Support for Garnishment Dept.
Worked 4 days per week, 33 hours at $14.25 hr
Duties included the following: Putting together
garnishments, verifying information, correcting data,
attaching special forms, typing attachments,
requesting additional checks, all in preparation for
attorney signature & mailing.
Training students
Helping mailroom to process payments weekly
Calling courts to research garnishment payments.
JAN. 2006 - MAY 2007 SLY INC.
8300 DOW CIRCLE
STRONGSVILLE, OH 44136
Clerical Support to Chief Engineer
Duties include the following: Processing orders and
making detailed changes to engineering documents in
Word, copying blueprints, mailing, faxing & filing
for Chief Engineer. Also helping other departments
as needed. Only 16 hours per week.
JAN.1998 - MAY 2005 SERVICE GENERAL
BURNS & WILCOX
5005 ROCKSIDE ROAD, STE. 330
INDEPENDENCE, OH 44131
Clerical Support - CSR
Manager: Kay Dingess
Phone: 216-***-****
Assisted personal lines insurance underwriter with
various duties. Opened and distributed mail, pulled
files and filed numerically for entire department.
Entered data for new and renewed policies, invoiced
premiums, mailed out policies and insurance updates
to agents, faxed, scanned and copied policies.
Answered multi-line phone during lunch hours.
Sept.1993 - Dec.1997 MOUNT ALVERNA HOME
6765 STATE ROAD
PARMA, OH 44134
Receptionist - Weekends
Supervisor: Judy Sabo
Phone: 440-***-****
Greeted visitors, answered multi-line phone,
photocopied, typed, arranged time cards for payroll
dept., sorted mail, stuffed mail and typed for the
Nuns.
1985 - Aug.1991 AMERITRUST (NOW KEYBANK)
TIEDEMAN ROAD
BROOKLYN, OH 44144
Loan Operations Clerk III
Lead customer service representative for mortgage
department. Answered problem phone calls regarding
mortgage taxes, insurance & interest calculations.
Calculated mortgage payoffs.
Started at Ameritrust as a teller, then worked in
Loans & Securities handling stock, bonds and treasury
bills, daily balancing and Brinks mailing. Worked
with installment and mortgage loan processing.
EDUCATION: Cuyahoga Community College Attended for 1 year-
11000 W. Pleasant Valley Road Business major
Parma, OH 44130
Midpark High School Graduated
Middleburgh Hts., OH College Prep.
REFERENCES: Pam Eden
Javitch, Block & Rathbone
1100 Superior Ave, 19th Floor
Cleveland, OH 44114-2531
216-***-**** Ext. 3222
Helena Mazura
3702 Brooklyn Ave.
Cleveland OH 44109
Kay Dingess
6155 Rockside Road
Independence, OH 44131
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