Management Analyst

STEFAN MRDENOVIC

416-***-**** acazx8@r.postjobfree.com

STEFAN MRDENOVIC

Phone: 416-***-**** 95 High Park Avenue, Apt.1104

Email: acazx8@r.postjobfree.com Toronto Ontario M6P 2R8

OBJECTIVE

To obtain a position in the IT industry which will allow me to demonstrate my skills and qualities

and use my experience to the best of my ability.

SKILLS AND PERSONAL QUALITIES

• Technically proficient in SharePoint, MS Office and Lotus Notes

• Knowledgeable in Java, SQL, Erwin

• Experienced in basic networking and hardware/software configuration

• Excellent troubleshooting and analytical thinking skills

• Ability to adapt to new technologies and concepts through a minimal learning curve

• Able to work independently as well as part of a team

• Strong client service, organizational and communication skills

• Excellent time management skills

WORK EXPERIENCE

Planning Analyst Jan – Aug 2012

Manulife Financial, Toronto

• Performed user acceptance testing (UAT) and certifying for various applications

• Maintained the Configuration Management Database inventory for all active servers

• Completed desktop configuration tasks for users

• Exposed to mainframe systems and ran daily reports on mainframe usage

• Held the role of Business Analyst Team Lead in the Managing Your Information Co-op

module which was made available to all employees

• Technologies: MS SharePoint 2010, Attachmate Reflection 2008, IBM FileNet, Lotus Notes

Technical Analyst May – Sept 2011

CIBC, Toronto

• Developed and executed test scenarios for functional and hardware systems

• Performed troubleshooting and made recommendations to address technical issues relating

to hardware and software, such as: desktops, monitors, servers, printers, blackberries,

Outlook, Microsoft Office applications

• Provided help desk and technical support

• Resolved technical problems and communicated status with end users

• Worked with remote access and installed applications for clients

• Technologies: ServiceCenter, Citrix XenClient, BES (Blackberry Enterprise Server),

Microsoft Outlook

STEFAN MRDENOVIC

416-***-**** acazx8@r.postjobfree.com

Technology Analyst May – Dec 2010

TELUS, Toronto

• Provided critical support for local servers and data centre customers

• Executed enterprise tape management procedures

• Worked closely with the server support team assisting in server preparation and quality

control activities

• Communicated with clients in person, over the phone, and via E-mail

• Configured IP addresses for different devices

• Followed procedural documentation and company policies

• Technologies: BMC Remedy, Microsoft Outlook

EDUCATION

Bachelor of Commerce June 2013

Ryerson University, Toronto

• Specialization in Business Technology Management

VOLUNTEER EXPERIENCE

Student Mentor Sep 2009 – April 2012

Ryerson University, Toronto

• Assisted younger students with course information and details

• Helped students become familiar with university resources

EXTRA CURRICULAR ACTIVITIES

• St. Michael the Archangel, Orthodox Church 2010 - 2012

• West End United Soccer Team 2006 - 2008

• Humberside Collegiate Institute Soccer Team 2004 - 2008

• Interested in sports, travel, academics, computers, music

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate