Customer Service High School

JOHANNA BAEZ

Cell: 9-16-595-**** j acaqud@r.postjobfree.com

Professional Summary

Highly enthusiastic customer service professional within 15 years client interface experience. Hard working,

professional under pressure, multi tasking with outstanding verbal communication skills and detail-

oriented with expertise in problem solving and customer service focused.

Skills

Team player Bilingual (English /Spanish)

Energetic work attitude type 35 wpm

Attention to details Computer proficient

Quick learner Multi-phone lines

Work History

Caregiver, 09/2007 t o 06/2013

In Home Supported Service – Sacramento, C A

Scheduled and accompanied clients to medical appointments

Maintained a clean, healthy and safe environment.

Obtained household supplies and ran daily errands.

Cooked appetizing and satisfying meals and snacks.

Office Assistant / Notary Public, 11/2004 t o 11/2007

A Multi Travel Service – Sacramento, C A

Answered an average of 80/90 calls per day by addressing customer inquiries, solving problems .

Politely assisted customers in person and via telephone.

Directed calls to appropriate individuals and departments.

Processed 3040 daily invoices and billed renewed invoices to clients.

Receptionist / Billing, 04/1999 t o 10/2000

Western Dental – Sacramento, C A

Politely answered phones and scheduled or confirmed office appointments and surgeries.

Completed patient paperwork and entered to data in to the system

Answering multi-phone lines, insurance billing, filing claims to the insurance carrier .

Clerical duties filing, copying, patients charts.

Education

High School Diploma : 1991

Luther Burbank H.S. - Sacramento, C A

Certified and License Notary Public, 2002-2010

Academy of Notaries - Sacramento, C A

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