Engineer Manager

VIRAJ DIXIT

***** ******* ****

Fremont, CA *****

510-***-**** (H)

510-***-**** (C)

Highly motivated and result-oriented IT

professional with over twenty years of experience managing

Information Technology projects and

teams. A record of achievement in providing

unparalleled customer support using strong written, verbal and

communication skills. A team

player with strong analytical,

troubleshooting skills who is always willing to go the extra mile

to ensure the desired result on a 24x7 basis.

EXPERIENCE

City of Palo Alto 1996 -

Present

Sr. NETWORK ENGINEER/Sr. SYSTEM ANALYST:

As the Sr. Network Engineer for the City of Palo Alto,

responsibilities include:

. Technical Lead and responsible for all Police and Fire Department

Mobile Communication via the Verizon Wireless communication. Before

Verizon Palo Alto used Sprint Frame Relay T1 communication for many

years, a system setup by me and responsibility for its 24/7 support.

. Implemented ESO Solutions for City of Palo Alto Ambulance Network.

Responsible for installation and supporting Mobile communications

24/7.

. Responsible for implementing NetMotion VPN system for PD and FD

communication to CAD and other PD and FD applications for all Mobile

systems.

. City of Palo Alto is one of the Cities involved in a Tri-City EComm

Network project that uses Microwave Ring Communication which is

controlled by Silicon Valley Regional Interoperability Authority for

the sole purpose of connecting Palo Alto Police Department with other

two Cities (Mountain View & Santa Clara) for sharing SLETS/CJIC

information. As the Technical Lead on this project, my responsibility

was to connect Palo Alto via the SonicWall firewall to Cisco Routers

for EComm Network connectivity. EComm Network will replace the

existing T1 line connectivity to Santa Clara Sheriff's Office for

SLETS/CJIC information.

. Technical Lead responsible for MEOC (Mobile Emergency Operations

Center) system for PD. The MEOC is a mobile vehicle totally

responsible for supporting all aspects of PD in case of Dispatch going

down. The system uses both 4G Wi-Fi and Satellite communication via

the setup in Cisco Routers. Responsibility to support all upgrades and

changes to MEOC communications.

. Technical lead for VoIP installation for the new Avaya Telephone

system. City now uses LAN connectivity for the phone system via the

PoE HP switches. All sites configured and scripted using VLAN

configuration to avoid total network fallout. The total network

configuration was tested for QOS for voice quality and data integrity

over the same network. The project was one of a kind for the City of

Palo Alto and proved to be a great success.

. Technical lead for providing a solution and finding the best

Enterprise Networking Performance Monitoring Tool. Implemented

SolarWinds Networking Performance Monitoring Tool.

. Main Technical Lead for City's Fire and Police Department

Communication Systems. Maintain, support and implement mobile systems,

CAD Dispatch System and other SQL servers.

. Conversion of city-wide old infrastructure and technology to our

current new technology: implementation of single and multimode fiber,

layer three switches and routers, debugging and testing all aspects of

the new environment.

. Designing and programming the first automation system for the City's

library network. Implemented security procedures and provided

training to all the library staff.

. Evaluated and implemented the security system for the City of Palo

Alto internet system. Built the "state of the art" firewall cluster.

Test regularly, all aspects of security and present data to city

department managers.

. Designed and implemented the current upgraded internet system for the

City of Palo Alto. Install and build the system security and

directory structure. Program new dynamic HTML pages, coordinate city

department meetings to provide feedback on the City of Palo Alto web

pages, implement training schedules for new system.

. Implement ISDN or DSL connectivity to areas of the City that have no

fiber installation. Coordinate meetings with various vendors,

prioritize installation schedules. Configure and test ISDN and DSL

routers.

. Researched to provide recommendations on the best remote communication

system. Implemented secure VPN Network for City users. Train users

on the new remote system. Provide documentation with procedures for

user installation.

. Developed procedures for the technicians on failure recovery to City's

network structure. Implemented a network management system for

monitoring the City's environment.

. Designed and implemented City's IP sub-netting scheme. Provided

solutions for reducing sixty subnets to ten subnets which included

flowing schedules with no downtime when conversions are to occur.

. Implemented a service solution for all technicians for obtaining any

and all information on the Linux servers and network connectivity

through a browser system, involved PERL and HTML programming.

. Provided a cost-benefit analysis on implementation and upgrade of

internal cabling structure for the City Hall. Researched to find the

best outsource for providing the upgrade within our budget

limitations. Prepared the RFP for City department manager's approval

and scheduled necessary coordinated meetings with the vendor and City

personnel.

Consulting Services Experience

UC Berkeley, Personnel Office

PROGRAMMER/ANALYST III-SUPERVISOR

4/95 - 3/96

Oversee all aspects of the Personnel Office's computing

environment. Provide leadership on technical aspects of implementing

campus wide human resources information systems. Modify and

monitor the Applicant Retrieval System. Directly involved in

the coordination and future implementation of Peoplesoft

Human Resources System. Work with Unit Manager in ensuring

current automation of necessary Personnel areas. Prepare

project plans; monitor implementation; maintain an organized,

documented computing operation. Identify automation

opportunities; serve as network administrator for Novell 3.12 LAN with

80+ users; develop/plan/present user training workshops;

provide operational support; maintain administrative/technical

procedures for staff; workstation configuration and

installation. Recommend hardware/software upgrades; Recommend use of

Windows NT Web Server & will be responsible for designing &

implementing it upon arrival; perform cost/benefit analyses of

projects. Supervise Programmer/Analyst I, project staff

and contractors. Work in collaboration with Information Systems &

Technology as needed.

Datis Corporation

NETWORK ENGINEER/SYSTEM MANAGER:

3/94 - 4/95

Solely responsible for conversion of Token Ring Network to Ethernet

using Cabletron SEHI-24 Smart and Dumb Hubs; administration of CCMail

& CCMail Gateway; installation of TCP/IP for Internet; installation of

CCMail SMTP Gateway to connect to Internet via ISDN; administration of

all applications (Windows, Oracle database, Telemagic, PC Anywhere,

Word, Platinum, etc.); maintenance of all servers, hardware and

software; maintain Intel Storage Express Tape Backup System;

installing and administering Linux (UNIX) Operating system; overall

charge of Network development for the organization.

Applied Materials

NETWORK ANALYST/SYSTEM MANAGER:

9/92 - 3/94

Responsible for administration on various Novell File Servers version

3.11 & 3.12. Responsibilities include hardware/software maintenance of

file servers, infrastructure equipment and workstations. Extensive

experience in administration of TCP/IP, Microsoft LANMAN version 2.2

(DOS, OS2), NFS, AppleTalk and remote communications (Shiva Lanrover

E's). Proficiency in Windows & DOS. Support Milan Fast Port Boxes &

HP Jet Direct Cards. Experience with WRQ and MS Mail. Extensive

experience with Lotus Notes.

Computer Curriculum Corporation

NETWORK ANALYST:

3/92 - 9/92

Maintain & support NetWare 3.11 with 340 users; manage 10 fileservers

on FDDI server ring attached to allied Telesis repeaters;

manage/maintain NACS and remote access server; test, debug & update

new applications & NLM's; respond to server crashes & connectivity

failures; assist network technicians with problems; major projects

include implementation & presentation of Wellfleet concentrators & ODS

routers & hubs via Ethernet & fiber optic cables, evaluation of

various anti-virus software, provide fileservers volume information on

custom designed spreadsheet; provide ongoing support for the tape

backup system palindrome; all servers use AFP (Apple file processes)

for Macintosh support and are under domain orientation using NetWare

name service Netcon; support NFS under TCP/IP for Sun Stations;

provide Helpdesk service to all company employees.

Headland Technology, Fremont 1989 -

1992

COMPATIBILITY ENGINEER/NETWORK ADMINSTRATOR:

Maintain and manage Novell NetWare 3.11 with 100 users.

Support all facets of Novell including installation and

troubleshooting. Also assist with hardware & software

compatibility testing. Provide Headland BBS (PC LAB & TBBS)

support. Coordinate with Engineering Department and others to identify

and resolve user problem areas. Test & Debug

other products for Headland for future products and releases. Provide

customer service for Headland products.

Kimtron Corporation, San Jose 1986 -

1989

NETWORK ANALYST/TECHNICAL SUPPORT MGR:

Provided technical support in reference to Kimtron network

systems, workstations, data terminals and other products.

Tested and evaluated Kimtron K-Net LAN. Install Novell 2.15

& 2.2 & IBM token rings and various other systems for

compatibility testing. Developed technical manuals for new

products. Supervised and trained employees on Kimtron

products. Diagnosed, assessed, and debugged

software/hardware problems. Designed software for network systems.

University of California at Berkeley, Berkeley

1985 - 1986

SYSTEMS ANALYST:

Developed software design specifications and requirement

analysis in association with the Director of Administration.

Coordinated efforts with the staff, budget officer, and

faculty to specify software requirements specific to UC and business

function of the Law School. Responsible for providing LAN support.

Diagnosed and coordinated microcomputer repairs.

Trained and instructed staff on various aspects of microcomputer use.

Investigated and implemented software and hardware

solutions and provide feedback for modifications and

maintenance. Maintained quality control. Served as

vendor/department liaison for computer support.

Summary of Experience & Qualifications

Cloud/Software: Numara Helpdesk (Track-It) +

Project Management + Microsoft Office Suite (2k3-2010) +

SalesForce + Photoshop + Ghost + Arcserve +

Sharepoint + Visio + Oracle, MS SQL and Access Database

+ Failover + Disaster Recovery

Operating Systems: Linux + UNIX + MAC +

Windows7, Vista, XP, 2000/ Server 2k8 and 2k3

Networking: HP + Cabletron + Cisco +

Garrettcom + 3Com + SonicWall + Novell ECNE

(Enterprise Network Engineer) + Cisco,

SonicWall, Linux and Netmotion VPN + VoIP, QOS, OSPF, BGP,

TCP/IP, DNS/DHCP, VLANS, MPLS and Frame

Relay

Networking Tools: SolarWinds + SMNPc +

Wireshark + HP PCM

Firewalls: BorderWare + Barracuda + Cisco +

SonicWall + Linux

Wi-Fi/Mobile: Sprint + Verizon + AeroHive +

Netgear + ASUS + Satellite

Hardware: Desktops + Laptops (Toshiba, HP,

IBM ThinkPad etc.)

Other: Perl + ITIL + SQL + HTML

Education

B. A. Microbiology + Louisiana State University + Baton

Rouge, LA + June 1982

Minor: Computer Science

Certifications

+ Project Management

+ Control Data Learning Center for Computer

Science

+ ECNE Certification (Enterprise Netware

Engineer)

+ HTML design and coding

+ ITIL v3

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