Manager High School

Damnira Vasquez **** Commercial Plaza St.

aca6fb@r.postjobfree.com Apt 83-B, Winston Salem, NC

336-***-**** 27104

Objective:

To utilize my education and professional experience in a position that allows me to work

with families providing support, community resources and education

Professional Profile

• 3 years progressive experience in Human Services within domestic violence,

families in crisis, chemical dependency, and housing

• Extensive experience with volunteer coordination including recruiting, training, and

organizing activist

•Excellent public speaking skills, trained in human trafficking, crisis intervention, and

de-escalation skills

Strong organization and decision making skills, and excellent team player

Experience

April 2012- Present - Triad Adult and Pediatric Medicine- High Point, NC

Bilingual Front Office Assistant

•Greets patients in a polite, prompt, helpful manner on the telephone.

•Verifies and updates patient information and insurance when making an

appointment.

•Prints and distributes clinic schedules daily.

•Follows approved medical group guidelines and appointment scheduling policies

and procedures to schedules patients (new and existing) for each practitioner.

•Answers incoming scheduling calls.

•Documents triage calls by listing patient name, telephone number, date of birth, and

complaints/symptoms or illness; directs information to nurse.

•Reviews schedules for providers daily for errors and/or adjustments

•Calls patients for next day appointments to verify or cancel.

•Reschedules patients in the absence of providers.

•Refers telephone service over to triage nurse as needed.

•Works to insure appointment slots are fully utilized by using the recall system to

contact patients in order to fill unused slots.

•Works closely with the nursing staff, triage nurse and providers to appropriately

schedule patients.

•Calls referring physician office to request records as indicated.

•Maintains work area in a neat and orderly manner.

•Attends meetings as required.

•Operates telephone system, facsimile machine, copier, Internet, and word

processing software

•Maintains information in a confidential manner, and complies with State, Federal

and practice guidelines.

•Communicates with nursing staff to aid patient processing.

•Maintains patient recall process.

•Cooperates in departmental cross training.

•Abides by all company policies regarding safety/health rules and regulations

•Adapts to various situations and adjusts to shifting priorities.

•Performs other duties as assigned.

February 2009 - April 2012 – Family Services Shelter – Winston Salem, NC

Residential Manager

•. Conduct face-to-face interviews/intake for new residents coming to the shelter

•Answer crisis line calls; assist domestic violence victims with safety planning, and

provide community resource information and support callers

•Ensured that housing policies, procedures associated with the housing programs

were adhered to ensure housing related regulation and grant outcomes were met

• Schedule and organized residents schedule duties throughout the week

•Maintain reporting requirements, resident manager protocols, residential housing

rules and life skills for residents

•Attend community and other program related meetings as required by supervisor

•Proactively create and adhere to a flexible schedule to include evenings and

weekends in order to meet the needs of residential facility

Provide monthly report to supervisor; nurture relationship with residents to ensure long-

term viability of program

Education

2010 - 2011 Guilford Technical Community College, Jamestown – NC

Associates in Elementary Education

2005 - 2007 Forsyth Technical Community College, Winston Salem – NC

Pursuing a degree in Elementary Education

2001 - 2005 Glenn High School, Kernersville - NC

High School Diploma

Voluntary Experience

2001 – 2007 Iglesia Wesleyana El Buen Samaritano, Winston Salem, NC

Church Pianist : Lead a worship team,, teach piano notes and rhythms to other players

2001 – 2007 Salvation Army volunteer – Winston Salem, NC

Participated in Angel Tree, Food Drives and organized fund raiser to feed the homeless

Knowledge, Skills and Abilities

PC Literate: Word, Excel, Power Point and Money

Office equipments: Calculators, faxes, scanners, printer and copiers

Public speaking: Bilingual (English-Spanish)

References: Upon request

Contact this candidate