Customer Service Sales
Resume:
Manda Hill
Retail Supervisor - Frame USA
Cincinnati, OH 45212
ac9ui1@r.postjobfree.com
Authorized to work in the US for any employer
Work Experience
Customer Service Agent - Call Center
Luxottica - Mason, OH
November 2018 to Present
• Provide technical support, enhance customer service resolutions, process sales telephonically and non-telephonically
• Accurately document all call information and collect customer information following operating procedures
• Maintain medical records supporting customer confidentiality according to HIPAA compliance
• Resolves problems utilizing department tools, resources, business judgment and expertise, and appropriate partnership to provide customer satisfaction and retention
• Identify and troubleshoot customer inquiries implementing
• Commitment to customer needs by implementing proper follow up procedures Retail Supervisor
Frame USA
November 2015 to Present
• Develop sales and run operations for retail store
• Provide exceptional customer service
• Consistently improve customer- care processes responding to inquires and complaints
• Order all materials necessary to make frames
• Responsible for coordinating and delegating efficient completion of jobs
• Knowledge of principles and methods for showing, promoting and selling products or service
• Improve training and mentoring employees to increase their skill levels and their customer service abilities
Head Custom Framer
Michaels Arts and Supplies - Cincinnati, OH
November 2013 to December 2015
• Assist customers with design, layout and templates of custom order
• Complete jobs using only archival mounting
• Order materials for workshop keeping accurate inventory
• Cross train to provide exceptional customer service to customers in all areas of store Education
Cometology
Regency Beauty Institute - Dayton, OH
October 2011 to February 2013
William Mason High School - Mason, OH
August 2007 to February 2011
Skills
Excel (3 years), Microsoft office (5 years), Ms office (5 years), Retail (5 years), Retail marketing (3 years), Retail Management (3 years), Key Holder (3 years)
Contact this candidate