Manager Customer Service

Mohamad Motaz Manla

***** ******* **., #** **** Prairie, MN 55347

Phone: 952-***-**** Email: ac8zjv@r.postjobfree.com

OBJECTIVE:

Seeking an opportunity using my IT expertise, business background, and interpersonal skills in order to expand my professional knowledge.

EDUCATION:

Metropolitan State University Saint Paul, Minnesota

Bachelor of Science, Management Information Systems

(Graduation anticipated, May 2019) GPA: 3.76

Normandale Community College Bloomington, Minnesota

Associate of Science, Accounting

(2017)

Damascus University Economics Department Damascus, Syria

Candidate for Bachelor of Science, Project Management

(2010-2013)

Commercial Banking Institute Damascus, Syria

Associate of Science, Finance

(2010)

SCHOOL EXPERIENCE:

Ecolab Project: Pool and Spa Maintenance System

(2017)

Performed interviews and researched system requirements with IT managers

Shown in-house application process using based cloud Microsoft Azure

Analyzed PH chemical levels using Internet of Things

Simi Valley Furniture SAP: Implementation Project

(2018)

Developed Swimlane, Entity–relationship, and Use Case models for a new online sales channel

Presented the modeling diagrams

Done Right Food School & Event Catering Services

(Summer 2017)

Worked with accounts payable/receivable

Interacted with customers and vendors over the phone

Used computer software (Intuit QuickBooks) for creating business transactions

WORK EXPERIENCE:

Server Manager, Filfillah Mediterranean Grill, Columbia Heights, MN 2016-Present

Greet and welcome customers, professionally handle phone orders, resolve customer issues

Maintain the appearance and cleanliness of the restaurant

Account for daily sales and ensure accurate revenue totals

Align co-workers around business strategy and restaurant values

Assistant Manager, Amana Dental, Minneapolis, MN 2015 –2016

Managed office and staff, planned events, ensured facility cleanliness and safety

Interacted with insurance companies in relation to patient coverage, claims, and payment

Customer Service Representative, Western Union, Damascus, Syria 2010 –2012

Greeted customers, handled cash and credit transactions using computer applications

Assisted customers over the phone regarding money transfer

SKILLS:

Microsoft Word, Excel, PowerPoint, Access, Visio, SAP, C#, Tableau, SAP Lumira, SQL, MYSQL

Fluent in Arabic

CERTIFCATES:

SAP University Alliances Certificate (from Metropolitan State University Awarded in 2019)

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