Customer Service Representative

Emily Poirier 519-***-****

** ****** **, *********, ** N3T 0P8 ac8rgm@r.postjobfree.com

CUSTOMER SERVICE REPRESENTATIVE

Skilled Customer Service Representative who enjoys interacting with the public and easily establishes rapport with customers. Thrives in team based environments and works productively with little supervision. Flexible, readily adaptable to change and eager to learn new techniques. Resourceful, organized and detail-oriented.

Key Strengths

Excellent organization skills and attention to detail

Well-developed leadership skills

Effective communication and interpersonal skills

Excellent customer service skills

Computer; Microsoft Word, Apple iWork, Photoshop

Smart Serve certification

RELEVANT SKILLS & QUALIFICATIONS

Customer Service

Able to multi-task in a busy environment while ensuring quality service

Serving of tables (up to 16 at a time); accurate, quick and courteous

Able to deal with difficult clientele in a calm and professional manner

Effective problem solving skills with a focus on win-win solutions

Helped Customers get the best product needed for them

Accurately record takeout and inhouse orders

Serving of alcoholic beverages in a safe manner

Assisted with cleaning and sanitizing food prep and dining areas; dishwashing Leadership

Training in Key Holder position; opening and closing procedures

Assisted with training new employees; policies and procedures Child Care

Provided supervision of children ranging in age from new born to pre-teen

Maintained daily routines; wake up, bedtime, hygiene

Prepared nutritious meals and snacks

Planned and facilitated recreational activities; games, crafts, outings General Labourer

Placements at food manufacturing plants; aware of safe food handling guidelines

Worked in a fast paced assembly line environment

Heavy lifting, palletizing of product in preparation of shipping EMPLOYMENT HISTORY

Customer Service Representative Alorica Brantford, ON Sales Associate Volunteer The Closet Door Brantford, ON Sales Associate The Source Brantford, ON

Server/Key Holder 123 BBQ Brantford, ON

Server Paris Country Grill Paris, ON

Customer Service Volunteer Victoria Park Concession Cambridge, ON Child Care Provider Various Families Brantford, ON

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