Manager Customer Service/ legal recoveries
Resume:
Azim Lalani
Mississauga, Ontario
Phone 416-***-****
Esso imperial oil.
July 2018 to December 2018.
Weekend contract.
• Facilitated transition of ownership.
• inventory assurance.
• Provided financial statements to audit firm.
Anderson Sinclair LLP.
January 2018 to June 2018
Legal recoveries . Contract position.
• Contact debtors regarding financial debt involving chartered banks.
• Placed an average of 100 calls a day for debtor contact.
• Maintained over 450 files and resolved outstanding files expeditiously.
• Daily follow up of approximately 50 files with promised payments.
• Average value of collection $325 thousand per month.
• Processed an average of 4 files per week for legal action.
• Attend monthly one hour meeting for systems enhancement and collection strategies.
• Attended weekly meetings with collection staff and management
PIC.
November 2016 to December 2017
Financial files.
RBC 2nd and 3rd assigns.
BNS 2nd assigns all commercial.
Collections.
Commercial collections 407 ETR and insurance companies.
BPSO resolutions.
Follow Client compliances.
Educating debtors for resolving files. 1000 files.
CBM Law Group.
Mid July 2014 to 2015.
Start up litigation firm.
Client procurement.
Commercial small business collections.
WORK EXPERIENCE:
January 2010 to 2014
Consulting financial services. Contract weekends
Esso Imperial Oil. Owner Operated at SNF Esso.
• Prepared preliminary financial statements quarterly.
• Head office compliance reports, translating directives to owner.
• Preparing Variance reports and conducting high level audit for discrepancies.
• Balance cash receipts to cash sales reports.
• Prepared manual payroll weekly.
• Implemented a communication centre for staff attendance.
• Soft Collections with major clients e.g. Toronto Police and Canada post.
.
Anderson Sinclair LLP.
August 2012 to January 2013 - Recovery specialist. Contract position.
• Contact debtors regarding financial debt involving chartered banks.
• Placed an average of 100 calls a day for debtor contact.
• Maintained over 450 files and resolved outstanding filesexpeditiously.
• Daily follow up of approximately 50 files with promised payments.
• Average value of collection $120 thousand per month.
• Processed an average of 4 files per week for legal action.
• Attend monthly one hour meeting for systems enhancement and collection strategies.
• Attended weekly meetings with collection staff and management.
KRMC LLP Inc. Toronto based Law Firm.
December 2010 to October 2011- Resolution Officer.
• Contact debtors regarding financial debt involving chartered banks or insurance default.
• Performed due diligence on files in inventory daily revising an average of 100 files.
• Handled over 600 files with average value of $25 thousand per file.
• Placed an average of 120 calls per day.
• Resolved and collected average of $250 thousand monthly.
• Ensure the entire inventory of files assigned to me were worked within the month.
• Closed an average of 4 non performing or not cost justified files a week with approvals from the assigned lawyer.
• Request name searches and land parcel extracts to analyze debtorequity up to 4 requests a day.
• Forwarded an average of 2 files a week and advise lawyers to proceed with legal actions when warranted.
Bond Street Collections Inc.
October/ 2009 to July/ 2010- Manager Judgment Enforcement.
Insurance claim shortfalls and post superior court files.
• Traced an average of 10 debtors a day.
• Placed an average of 20 to 200 calls per day.
• Apprise debtors of the nature of claim in shortfalls.
• Collected an average of $100 thousand a month.
• Maintained an inventory of 200 files.
• Attended monthly meetings with senior management.
Wells Fargo Financial Corp- Financial services.
July/2008 to Mar/2009- Senior Credit Manager
• Generate new business through retail leads by phone solicits.
• Sold 2 mortgages at 9% annual rate and 10 loans a month at a 35% annual rate.
• Take phone applications and analyse applications.
• Placed the required 100 calls per day.
• Invite potential customers for face to face meetings for financial solutions.
• Verify customer needs and offer financial products.
• Assist in office administration duties.
Contact Resource Services. Collection Agency
Nov/2004 to June/2008- Manager/ Trainer Corporate.
• Trained 11 new recruits weekly in a call center classroom.
• Managed CIBC division 2 with 8 collectors.
• Managed an inventory of 1200 debtors.
• Collected $100 thousand a month.
• Managed special investigations for commercial division.
Other related skills and experience in Retail Sales and A/R. AT&T
• Coach staff in providing highest level of customer service.
• Liaised with internal and external auditors quarterly and with recruitment agencies for staffing needs.
• Led team by engaging and motivating employees through coaching, training, performance recognition and workflow management.
EDUCATION:
• University of Toronto- Certificate Internal Auditing, Assurance& Consulting.
•CGA-Level 3
• Humber College- Financial Accounting Principles.
• Ryerson- Accounting and Finance.
Operating Systems:
• DRS Techcom.
.• Aspen.
•Debtmaster
• MS Office.
• Cubs and issue roster for collection agencies.
• Supreme financial systems.
• Collection Highway.
Contact this candidate