Customer Service Pharmacy

Hammad Rahman RPh, Pharm D, BSc

*** ******* **.

Waterloo, ON, N2T 2Y1

(519) – 884- 1792

*************@*****.***

SKILLS SUMMARY

-Excellent patient assessment, critical and clinical skills optimized by completing 40+ LTC Medschecks/week

-Confident in adapting prescriptions, completing medschecks, pharmaceutical opinions, and counselling

-Superior customer service, consistently went above and beyond to meet LTC client needs

-Excellent professionalism, and teamwork optimized through working with the inter-disciplinary team

-Working knowledge of KROLL and Healthwatch for prescription entry and billing

EDUCATION

Doctorate of Pharmacy, University of Waterloo, Waterloo, ON, June 2016

Bachelor of Science Degree, University of Waterloo, Waterloo, ON, June 2010

WORK EXPERIENCE

Consultant Pharmacist, Medisystem, Kitchener-Waterloo, Stratford ON, Feb 2017- Jan 2019

-Completed 40+ LTC Medschecks/wk; made recommendations to physicians to optimize fracture risk, anticholinergic burden, Beer’s list medications, chief complaints identified by physicians, appropriate dosing, renal dosing, medication related monitoring, optimizing diabetes and cardiovascular health for better quality of life

-Completed medication reconciliation for residents during transition of care and help resolve discrepancies

-Participated as an active member of each facility’s health advisory committee and communicated action plan for reducing medication incidents

-Worked with the inter-disciplinary team (falls team, BSO, dietician, nursing staff) to optimize patient outcomes

-Performed educational in-services for nursing staff and residents in LTC. Topics included: UTI and antibiotic overuse, Cytotoxic medications, Managing pain (pharmacotherapy), Policy and Procedure for Nursing Practice

Relief Pharmacist, Shoppers Drug Mart, Simcoe, ON, Jan 2017- Feb 2017

-Verified prescriptions according to legal requirements and ensure clinical appropriateness

-Prioritized task and worked homogenously with the pharmacy team in a fast-pace pharmacy

-Renewed and adapted prescriptions when necessary

-Provided counseling on new medications and provided advice on over-the-counter products

Pharmacy Student – Pharm D Clinical Rotation (Oct 2015- Dec 2015)

Shoppers Drug Mart

-Verified prescription medications for therapeutic appropriateness (dose, frequency, CI, drug interactions, allergies)

-Educated patients on proper medication use and answered OTC questions

-Performed medication reviews, and medication reconciliation

Pharmacy Student – Pharm D Clinical Rotation (Mar 2015- Apr 2015)

Shoppers Drug Mart

-Performed medschecks and resolve drug therapy problems

-Verified prescription medications for therapeutic appropriateness

-Educated patients on proper medication use and answered OTC questions

Other Work Related Experiences

Pharmacy Student, Shoppers Drug Mart, Kitchener-Waterloo, ON, Apr/2013 – Jan/2014

Drug Shortage Team, St. Mary’s General Hospital, Kitchener, ON, Jan/2013 – Apr/2013

Pharmacy Student, Loblaws Inc., Kingston, ON, May/2012 – August/2012

Pharmacy Student, Costco Wholesale Ltd., Calgary, AB, August/2011 – December/2011

AWARDS

-Deen’s Honour List, University of Waterloo, 9 time recipient (2006-2015)

-Natural Sciences and Engineering Research Council of Canada(NSERC) Undergraduate Student Research Award(USRA), May 2010

-Winner of Queen Elizabeth II Aiming for the Top Scholarship, University of Waterloo September/ 2006- January/ 2010 ; 4 time recipient

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