Customer Service Executive Assistant
Resume:
Jennifer Berrocal Barboza
Scarborough, Toronto, M1B 2R8
ac8jju@r.postjobfree.com
Objective
To obtain a position within your company to further develop my leadership skills and benefit the company through my experience and knowledge.
Summary of Qualifications
• Languages: Spanish (Advanced), English (Fluent)
• Computer: Advanced skills in Microsoft Word, PowerPoint, Excel, Publisher and Visio; intermediate skills in Project, AutoCAD, Sketch up, Minitab, Solver, Windows Media Player for editing videos, and Adobe Premier
• Completed course in Project Management with Procter & Gamble specialists
• Very reliable, punctual, team worker, quick learner and with excellent interpersonal skills Education
2007–2015
University of Costa Rica, San Jose, Costa Rica
• Graduated with Licentiate Degree in Industrial Engineering recognized as substantially equivalent by the Canadian Engineering Accreditation Board (CEAB) Work Experience
April 2018 – Oct 2018
Executive Assistant to Site Head of Costa Rica (Morella Ramirez) – Citi Bank Service Centre, Heredia, Costa Rica
• Responsible for coordinating major site events (+2800 people) or high-level visitors and all pertinent planning arrangements and negotiations. Managing Site Head complex agenda and resolves scheduling conflicts. Prepares and manages expense reports through settling and also review/approve the ones of her direct reports.
• Duties were varied and complex often involving research, analysis and solution development. Provided direction on issues of area of expertise and assist senior leadership team (SLT) in setting strategic direction activities. Leaded and participated in project initiatives and acts as principal subject matter expert to other assistants. Managed and direct my own multidisciplinary team (+5 people). Created a great partnership with different service providers in and out of Citi Service Centre including hotels, transportation, restaurants, food providers, events planners, manufacturing companies, etc.
• Developed a strong ability to plan, prioritize and organize work effectively, adhere to tight and established deadlines. Learned good time management (high sense of urgency) and discretion due to work with highly confidential information. Demonstrated ability to exercise independent judgment and employment of advanced reasoning skills. Oct 2017- Jan 2018
Project Administrator – Ministry of Transportation, .NET Solutions Delivery Centre (SDC), Toronto
• Responsible for giving support to all the PMs of the .NET SDC focusing on a project called Modernization of the Ministry of Labor (MOL MOD). Big Board view of consolidated project risks. Continuous development, implementation and communication of KPIs for PMO. Tracking PM allocations and consolidated PMO project timelines. Planview Official Local Administrator
(Company’s Intranet).
• Provided an excellent bridge for the PMs to achieve the goals for every project. Created status reports in different areas specially in finances for all projects. Provide excellent customer service to all employees of the .NET SDC in any issue regards Planview. Also gave support to the PMO Manager when needed.
• Great opportunity to improve my knowledge regards technology. Acquire great skills to understand and solve problems of the employees (my clients) due to the big diversity existing in the office. Improved creating easy-to-understand reports with large amount of data. Got used to a constantly changing office and projects. Grow my understanding and knowledge in the PMO and finance areas for the different projects. April 2016–June 2017
Sales Specialty Department (Millwork) – The Home Depot, Morningside Store, Toronto
• Responsible for assisting, solving and follow up any customer inquiries of their projects. Generate sales, measures, leads, credit cards and ensure the department its fully stocked and accessible for customers
• Provided excellent customer service to customers and other associates always. Prepared different workshops i.e. molding, trim, basement renovations and collaborate with other departments
• Obtained great experience with the store, their products and how they work; also, have become familiar with its core value, associates and customers Nov 2014– Sept 2015
Jr. Analyst Documentation Agent – Hellmann Worldwide Logistics, Heredia, Costa Rica
• Responsible for the creation and maintenance of documentation (SOPs manuals and Deskwork Instructions); and the maintenance of Intranet (company network), providing support at all times
• Performed the ISO-9001 audit process; acted as official representative of the quality department; summarized a report of all management meetings; created and maintained the metrics of each department, providing quality induction every three months
• Acquired skills such as: elaboration of formal and administrative documents; development of audits; multidisciplinary team work at every level of the organization (from management to maintenance); application of tools e.g. Pareto, Klee algorithm, CAPA process, Ishikawa Diagram, 5W, KPI’s
Volunteer Experience
Dec 2011
Surveillance, Marino las Baulas National Park, Guanacaste (Volunteer program, University of Costa Rica)
• Maintained surveillance at Marino las Baulas National Park against tourists who wanted to enter without permission
• Assisted environmentalists MINAE (Ministry of Environment and Energy) in their efforts to provide suitable conditions for Loras and Leatherback turtles to spawn successfully
• Helped mark turtles to keep track of the number of turtles that come ashore Interests
Innovation and entrepreneurship, travel, sports, animals, puzzles, products and how it’s made, design, photography.
References are available upon request
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