Customer Service Manager

SUMMARY

HIGHLIGHTS

ACCOMPLISHMENTS

EXPERIENCE

RICHARD PLANTS

**** *** ****** ***, ********, ca 95966 H: 530-***-**** C: 530-***-**** ac8j2b@r.postjobfree.com have worked all aspects in the poker industry

Player development

Gaming rules

Poker tournaments planning and

direction

Guest services background

Cash handling processes and

procedures

Customer service-oriented

Texas Hold'em

Tribal gaming

Managed a high-performing team of more than 10Surpassed every sales target set by upper management for 7Served as key management and cart control with a bank of over $10,000. straight years. casino dealers.Planned and held the successful tournament event, which drew 100 additional clients and boosted quarterly earnings by 32%.

05/2005 to 11/2012 poker room manager

feather falss casino - oroville, ca

to supervise staff, schedule employees keeping games, going on daily bases.ordering supplies. handle customers complaints.

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