Manager Customer Service

Joann E. Adams 540-***-****

Montross, Virginia **520 *************@*****.***

Professional Profile

I have held various professional positions with experience in several work environments which has allowed me to provide commendable customer service. My attention to detail and careful thought out process allows to help decrease company spending. My work experience includes office settings, veterinary hospital and an insurance agency.

Office management

Payroll

Accounts receivable/Accounts payable

Commendable customer relations/ Contract negotiation

Invoice analyzing

Clerical and office equipment skills

Communication with insurance companies

Bank deposits

Quickbooks, Word, Excel, Outlook and other computer programming tools

Animal care and treatment

Ability to decrease company spending by 25%

Professional Experience

Rick the Toolman, LLC/Mapp’s Automotive

April 2017-Current

Office Manager/Scheduling Coordinator

Responsibilities:

Plan and oversee the execution of all appointments following information from customers on issues they have regarding their equipment

Deposit checks and process credit card payments

Oversee scheduling/routing calls with ample information for the technician to complete the service calls

Track coordinated and scheduled transportation routes to ensure site surveys and appointments are met at the lowest financial cost of the company

Manage and track created invoices and payments in Quickbooks Online with constant updates

Calculate, transmit & process employee Payroll

The office manager is to make sure the technicians have as much information for the service calls to be done correctly in a timely manner. Order any parts needed for servicing. Make sure any invoices past due are submitted promptly to the correct party. Answering multiple phone lines/assisting walk in customers. Research pressing information for the technicians. Primary point of contact between the customers and the technicians

TM Associates Management

August 2015-August 2016

Assistant Property Manager

Responsibilities:

Collect, process & deposit monthly rent payments from over 100 tenants

Scan & enter invoices in OneSite

Transmit timesheets in payroll programming

Process confidential applications & recertification’s for Property Manager

Transmit work orders for maintenance and ordering supplies

As the Assistant Property Manager, I verify all information collected from potential & current tenants, schedule appointments for any concerns the tenant(s) may have for the Manager. Dealing with tenant issues on a daily basis. Along with answering phone lines/greeting customers, processing rent payments, I deliver documents to the courthouse for any filing.

Old Dominion University

October 2013 – June 2015

Office Services Assistant

Classic Auto Body, Waldorf, Maryland

December 2006 – August 2011

Administrative Assistant

St. Charles Animal Hospital, Waldorf, Maryland

July 2001 – December 2006

Veterinary Technician

Volunteer for Sophia’s Oasis For Equines

July 2015-Current

Personal Qualities

My tireless work ethic and reputation demonstrates a hard worker who takes great pride in performing all of my job duties to the best of my ability. I am highly motivated, have excellent communication skills, maintain a positive attitude with my co-workers and with the customers/clients with whom I am working.

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