TENDAI PANDASVIKA
Highfield RCZ
P O Box DH **
Highfield
Cell :077*******
Email:ac7rj1@r.postjobfree.com
PROFILE OVERVIEW
Over three years of my experience in customer service within the financial services sector, dedicated to exceeding client expectations, maintaining strong, fruitful working relationships with customers to gain their trust and respect offering these core strengths:
Ability to establish positive working relationships with all stakeholders and utilising excellent communication techniques either by telephone, electronically or face to face
Strong customer relation skills-Solutions and result driven attitude
Strived for success and growth
Proven experience with Ms suites and application database management and spreadsheets
KEY COMPETENCIES AND SKILLS
Able to handle multiple priority workloads according to deadlines while maintaining accuracy
Consistently and accurately follow established policies and procedures Confident attitude with a proactive approach to work
Able to communicate effectively in a professional and business manner as well as strong and contributing team member
Strong written and verbal skills acquired through study and work
Experience of offering tax, accountancy & business development advice to clients.
Enthusiastic, hardworking and eager to learn
Reliable strong work ethics and values
Analytical skills
Able to co-ordinate and manage all aspects of Payroll and VAT Administration
Technical skills
Solid computer skills including pastel, excel, SAP,MS Word and Database and Quickbooks
Can produce sole trader ship, partnership and limited company accounts from both manual and computerised records.
Office administration skills like use of fax, typewriters and scanners
Extremely tech savvy-capable of mastering new hardware and software system easily
Language skills
Fluent in spoken as well as written English and Shona
EMPLOYMENT HISTORY
1.M H Ballim Associates Chartered Accountants
A firm of Chartered Accountants which offers Accounting, Auditing, Secretarial services to individuals and companies. Types of clients includes Law firms, Retailers,
Wholesalers, Farmers, Travel Agents, Security companies, Construction companies, NGO’s, Schools, Trusts as well as Asset Management firms etc
Position: Attaché/Accountant Assistant
Period:July2013-July2014
Notable achievements
Advised customers on different kinds of products offered by the institution that is accounting auditing and secretarial services
Marketed company products by visiting various institutions and firms and having a face to face interactions thereby building a strong clientele base
Provided excellent member services and maintained member satisfaction
Become a great team player since various departments are interdependent thereby creating a teamwork spirit to the entire institution
Duties
Preparation, review and analysis of financial statements
Preparation of budgets and cash flow statements
Debtors and Creditors reconciliation
Maintaining financial discipline, reporting and internal control procedures
Payroll administration
E- Documentation and filling
Tax Computations and Reconciliations
Tax Audits
2. Ministry of Agriculture (Irrigation Department)
Position: Attaché/Accountant Assistant
Period: March 2013 -June 2013
The Department of irrigation is the Government department responsible for the overall planning, design, construction, sustainable operation, maintenance and management of communal irrigation schemes, irrigation research and provision of irrigation engineering, advisory, regulatory services to irrigation clientele in Zimbabwe. The Accounts department is in control of every financial aspect in the department that is cash inflow and outflow as well as processing filling and custody of all documents which are in form of receipts and payments
Duties
Posting transactions using SAP system
Responsible for various areas including; invoicing, expenses, payment runs, reconciliations and dealing with financial queries.
Involved in producing and analysing year-end financial accounts
Involved in preparing monthly payable and receivable accounts
Assisting in bank reconciliations.
Ensure that the Company Service Guarantees are met.
Filling of all vouchers and posted transactions
3. Nokutenda Foods Supermarket
It is one of the largest retail shops in the city of Kadoma which offers a wide range of products which includes groceries, furniture and it also consists of subsidiary departments which run poultry projects as well as farm produce.
Position : General Manager
Period : August 2009-August 2010
Notable achievements
Developed marketing strategies thereby attracting a great number of customers beyond our sphere of influence
Developed Product Strategies whereby I invited different companies to launch road shows for their products
Managed to work through all opening and start up procedures for the shop which involves acquiring operational licence as well as recruiting and training of new employees.
Responsible for monitoring on hand inventory levels and its subsequent procurement
Utilized auditing skills to identify fraudulent activities to prevent losses
Duties
Marketing/Cross Selling of all products
Dealing with customers either by phone or electronically as well as face to face conversations
Responding promptly to customer inquiries as well as queries concerning available products
Cash management that’s balancing the amount in the till against processed receipts on daily basis
Human resources’ management including processing of payrolls
Being in charge of the overall staff welfare and security
4. ZB Bank
Period : Feb 2008-November 2009
ZB Bank is one of the largest commercial banks in Zimbabwe with a large number of branches located in every city and town. It offers Retail/Consumer/Personal Banking services which comprises of departments like the Ledgers and Savings as well as the call centre departments and many more others which deals directly with customers. It is the visible face of banking to the general public.
Position 1: Ledger’s clerk
Notable Achievements
Managed to deal with multiple clients’ requests simultaneously during peak hours, and was able to complete transactions e.g. preparation of bank cheques within an optimal period
Build and maintain relationships with customers through ongoing interactions in order to address customer’s needs
Converted service issues into growth opportunities for the entire institution
Achieved a perfect customer service score on four consecutive occasions
Duties
Marketing/ cross selling of all banking products
Assessing client needs and matching it with suitable products offered
E- Documentation and filling
Reconciliation of General ledger accounts and process payments where applicable
Resolving any queries arising from clients or any departments
Participated in various restructuring projects
Preparation of bank cheques
Voucher preparation and processing
Position 2: Savings Clerk
Notable achievements
Strengthened relationship with customers by informing them about the products that could add further value to their banking experience
Managed confidential and sensitive information with high integrity
Duties
Application and distribution of ATM cards
Advised customers with financial products and services(checking, savings accounts, credit cards, TM Cards, etc)
Attending to savings accounts queries
Attending to ATM cards queries
PROFESSIONAL AND ACADEMIC QUALIFICATINS
Degree, Chinhoyi University of Technology, 2011-2015
Bachelor of Science Honours Degree in Accountancy, Graduated with a lower second class (2.2)
A Levels, Pamushana High School 2005 - 2006
Attained 2 A Level passes, Economics and Geography
OTHER NOTABLE ACHIEVEMENTS
Clean Class 4 driver’s license
I am a Praise and Worshipper as well as choir member in church
PROFESSIONAL AFFILIATIONS
A holder of Certificate as well as a member of Institute of Bankers In Zimbabwe
HOBBIES
Reading novels, gardening, travelling and photography, solving mathematical crossword puzzles and reading finance articles
REFREES
1.The Chairman 2. The Director
Department of Science and Entrepreneurship Nokutenda Foods
Chinhoyi University of Science and Technology 2024 Waverly
P Bag 7724 Kadoma (068)22059 Chinhoyi(067)22203-5
3. The Human Resources Manager
Ballim Associates
15 Mull Road
Belvedere(04)794242