Sales Representative Front Office
Resume:
Fumane Ntabejane
Nationality Mosotho
Availability Date ASAP
Preferred Area of Training Rooms Division
Food & Beverage
Objectives I seek an extraordinary environment and hope to make a difference there. I believe in change and I want to be part of that change. Always willing to learn, acquire new skills and always ready to work. I am constantly working on improving myself and I work hard and prove to myself that it is possible always.
Qualifications & Skills Fast learner Detail oriented Determined Commited Competent Creative Attentive listener Responsible Punctual Computer Skills Customer Service Administrative abilities Dependable Adaptable Analytical Hard Working Helpful Respectful
Extensive knowledge of Opera, Hotsos, Salto, nor1upgrades, Synergy Languages Spoken: English (Fluent), French (Basic), Sesotho (Mother Tongue), Spanish (Basic)
Education
February 2015 - April 2018 The International Hotel School - Cape Town, Cape Town, South Africa 3 Year Diploma in Hospitality Management
Experience
September 2017 - September 2018 Silverado Resort and Spa, napa, United States Front Office Agent, housekeeping Supervisor
Greet Guests enthusiastically assisting with the check ins querries questions about the billing issues and correcting them as well as check outs.
Printing daily documents for the day and ensuring that the guest requests have either been met or making sure I request for them myself.
Answering phone calls, helping train new employees and getting them up to date with the systems and general day to day duties.
Having small meeting just to ensure that we at the front desk are all on the same page. Handling cash, dealing with highly stressful situations and conflict, upselling guests. Housekeeping Supervisor duties were:
Clock in print occupancy reports owners and Vip room check in and receive room attendant charts, be assigned specific property sections to inspect.
Fill my cart with the correct items in case room attendant have overlooked something. Have a room inspection sheet to walk the room with and a cloth to ensure there's no dust as well as a final spray for the freshness of the room.
Punch the rooms clean for a stayover, inspected for a check out and due to check in and pick up for a room missing one or a couple of items finally add onto the system via the phone what the room is missing. Print a room discrepancy and check the rooms that appear on the list. Hand it in to the front desk to double check and sign.
CV Fumane Ntabejane 1 / 3
October 2016 - December 2016 Indaba Hotel, Spa and Conference centre, Fourways, Lesotho Front office agent and banqueting attendant
Checking in guests, checking out guests, preparing guests keys, cutting keys with saflock key cutting system, making reservations, checking reservations, banqueting - ensuring snack and tea tables are ready for the banquet or meeting, attending to guests requests, directing guests to the break out rooms, lunch area and bathrooms, checking with the organiser that everything is in order. September 2016 - September 2016 BMW POLO EVENT, Midrand, South Africa Food and wine server
Serving guest at the section I was allocated to. Serving wine and food July 2016 - July 2016 Good food And Wine Show, North Riding, South Africa Wine server and book sales person
Selling chefs books to the public and serving customers wine for the wine tasting May 2016 - July 2016 Bon Hotels, Riviera on Vaal, Vereeniging, South Africa Housekeeping assistant /assistant housekeeping Supervisor Cleaning rooms, checking rooms, comparing room status with front office, answering the phone and attending to guests requests.
Ensuring that all rooms have been cleaned and checked for faults before declaring it on sale. March 2016 - March 2016 Ticket Pro, North Riding, South Africa Ticket sales representative
Selling Tickets For a Nicki Minaj Concert
March 2016 - March 2016 Ticket Pro, North Riding, South Africa Ticket sales representative
Selling tickets for customers who would like to buy and browse the event. November 2015 - November 2015 H &M clothing store opening, Sandton, South Africa Wine server
Serving sparkling wine and wine to guests at the opening of the H & M Store October 2015 - December 2015 African Pride, Melrose Arch Hotel, Melrose arch, South Africa Assistant Trainee Chef
Worked different stations.
Breakfast buffet (preparing the breakfast buffet, replenishing stations, clearing and preparing for lunch) Cold food section ( preparing salads, sea food, burgers, sandwiches... ) Banqueting ( preparing food for banquets happening at the hotel, and wrapping it for transportation) Meat section (preparing rare, medium, well done meat for guests as they ordered as well as for banquets) September 2015 - September 2015 BMW POLO EVENT, Midrand, South Africa Food server
Walking around with food already prepared and offering it to the guest August 2015 - September 2015 Michael Fridjhon Wine Experience, Rosebank, South Africa Wine server
Serving wine for the diner as well as serving different wines from all over the world for wine tasting. July 2015 - July 2015 Good food And Wine Show, North Riding, South Africa Ticket sales representative
Selling tickets for the Chefs kitchen and giving complementary tickets May 2015 - July 2015 Sanipass Hotel & Leisure Resorts, Sanipass, South Africa Waitress and Bar attendant
Waiter - Greet guest, offer guests tables, take guests orders and serve food and beverages for breakfast, lunch and supper.
Use point of sales system to enter guest orders and to enter payments. Bar attendant - Greet guests, take order from waiter and prepare beverages (Alcoholic and non-alcoholic as well as Teas and coffees)
June 2014 - August 2014 Design Team Fabrics, Pretoria, South Africa Sales Assistant
Greeting Guests and selling fabric as well as household accessories covered with Design team fabrics. CV Fumane Ntabejane 2 / 3
References Available Upon Request
CV Fumane Ntabejane 3 / 3
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