Customer Service Executive

PREMLATHA VENU

Markham, Ontario

Ph no: 647-***-****

*: ac72us@r.postjobfree.com

CAREER OBJECTIVE: Seeking a challenging position in an organisation where my knowledge, experience and skills will be contributed towards the development of the organisation. My dynamic personality as well as innovative ideas should help me immensely in contributing to the growth of the company.

CAREER SNAPSHOT

Highly organized and performance-focused professional with 7+ years of extensive experience in the area of ADMINISTRATION, coordinating, supervising, coupled with excellent technical knowledge and business development skills.

Backed by strong educational credentials including MASTER’S IN BUSINESS ADMINISTRATION -International Business- OPERATIONS MANAGEMENT from ERC - SINGAPORE (University of Greenwich) and BCS in Corporate Secretary ship from Madras University, India.

Multi-faceted and competent in ADMINISTRATION - development, performance and supervising.

Outstanding interpersonal, customer/client service, leadership, supervising and organizational skills capable of building solid relationships with the management and staff, and thrive within detail-oriented, deadline-driven environments.

Innovative team builder thrives under pressure with outstanding presentation, analytical, and management skills and maintain team spirit.

Successful track record of accurately maintaining detailed records, drafting clear & concise reports and other professional documentation, generating reports, and multitasking within fast-paced atmospheres.

PROFESSIONAL EXPERIENCE

April 2018- till present –Free Lancer-(in experienced areas)

GROUPON Private Limited [DLF- IT PARK] Feb’ 2016 – April 2018

Senior Customer Service Executive (ADMINISTRATION/ OPERATIONS)

(Email/Chat Support- Australia and New Zealand)

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ADMINISTRATION FUNCTIONS: Arranging meetings, Communicate with Clients, resolving customer queries, feedback, complaints and requests and multitasking.

Maintaining accurate data base about current as well as potential clients, prepare and submit reports.

Manage and to look into ways of promoting efficiency and improving profit and net worth.

CO-ORDINATE EFFICIENTLY WITH THE MANAGEMENT AND VARIOUS DEPARTMENTS AND RESOLVE WORK RELATED ISSUES, analyzing large amounts of data and exhibiting sound business judgment.

Handling online e-business for Goods, Services and travel deals.

Supervised 5-10 new employees.

Developing & managing systems and resources within the company, which helps the business to achieve its stated goals.

ORGANIZED and ADMINISTERED online advertisement campaigns.

Taking quick decisions in-order to handle the issues, to meet and satisfy the client requirements.

AEGIS Limited Nov’ 2014 – Dec’ 2015

OPERATIONS EXECUTIVE- (ADMINISTRATION/ Supervising & technical support)

(E-mail & Phone support)

Administered various services like arranging conferences, maintaining records, designing projects and mainly technology integration that permit to run a cost effective and efficient organization.

Troubleshooting end level escalated technical and other queries and ensuring that the issues related to Network, billing, self-care, Payment, IR related, and other technical issues (broad band etc) are resolved efficiently within the TAT.

Supervised and guided new employees engaged in providing solutions to escalations in regard to technical and other issues.

Arranged for surveys and field visits to check on the network optimization.

HCL Technologies Ltd. Mar’ 2010 - Nov’ 2011

TECHNICAL SUPPORT OFFICER – (British Telecom-UK)

Provided “Technical support assistance” through phone calls and electronic communications like ‘system sharing’ to resolve technical related queries and provided quick and accurate technical assistance for Broadband connection issues for British Telecom customers (UK).

Troubleshooting system (router) & network problems and diagnosing and solving hardware and software issues.

Adhered to HCL software technical instructions and user guide to assist repair a fault or setup a system and internet/Wi-Fi connections.

Provided guidance and training to users for identifying issues in-order for them to handle the same in future.

Prioritizing and managing many open cases at one time. (Multitasking)

Record and maintain confidential files and information in the system software of HCL, also preserve a log of solutions for the previously identified problems to help and guide the other employees to give a quick and effective solution.

Aditya Birla Minacs, India May 2009 – Jan’ 2010

Operations Executive – (ATNT Telecom-USA) (E-mail & Phone support)

Responsible for the day-to-day operations & system solutions.

Spearheaded the team to help achieve a successful “verification process”.

Supervised a team of 10 effectively and efficiently as well as provided a very client focused function.

Ensured smooth operation and communication by resolving issues between cross functional teams, such as, management, other internal departments, customers as well as client.

Reviewed files, records, and other documents. Maintained accurate data and confidential information.

L-CUBE Innovative Solutions Pvt. Ltd. India

HUMAN RESOURCE/BDE (USA-team)

Served as a Marketing Executive for HEALTH INSURANCE TEAM – USA- process. (3 months)

Got promoted as Operations executive – [Business Development executive- Medical Insurance caller) (1yr 6months)

Moved to ‘Human Resources Department due to requirement (2 years as Human Resource Professional)

Responsible for the day-to-day administrative operations including (Marketing and assist Service Development)

Responsibilities as a Business Development Executive /Medical Insurance (USA Team) (1 YR &9 MONTHS)

Establishing and sustaining good working relationships with existing clients while enhancing prospect for potential new clients to turn these into increased business.

Responsible for identifying as well developing sources in order to get more clients. Building relationships with new clients.

Supervised the international Insurance Team (USA)

Human Resource Functions: (Team USA) (2 YRS)

Contributed towards corporate HR strategy and planning processes to achieve the Corporate Plans

Provided a comprehensive advice and administration service including Sourcing, Staffing, scoping, development, performance.

Maintaining Employee Relations

PERSONAL TRAITS

Independent, resourceful and able to present and interact effectively at all level.

Quick and smart learning techniques and analytical decision-making capability.

Expertise in Relationship management and providing training and development.

Effective negotiation and analytical decision-making capability.

Strong team player and adaptable to work in challenging and high-pressure environments.

TECHNICAL SKILLS

Well versed with MS Office Suite (MS Word, Excel, Power point, Access), MS Outlook and E-Commerce with proficiency in tools and systems.

EDUCATION

Master’s in business administration (International Business- Operations management- Logistics / Supply Chain), from ERC-Singapore, University of Greenwich-UK, (full time course- Singapore) - Jan 2014.

Bachelors in Corporate Secretary ship, Madras University, India.

Schooling- Good Shepherd Convent.

References are available upon request

Contact this candidate