Customer Service Sales

Madeleine A Leroux

**** ****** ******* *******, ** 77084 (C) 832-***-**** ac71ky@r.postjobfree.com

PROFESSIONAL SUMMARY

Top performing Sales and Management Associate with three years’ experience in retail sales and a reputation for exceeding performance benchmarks. Highly skilled at leveraging consultative sales techniques to upsell products and exceed sales targets. Demonstrated leadership skills that align teams and strengthen brand loyalty through exceptional customer service. Seeking to apply diverse sales experience to take next career step with an organization dedicated to providing world class customer service and producing strong team leaders.

WORK HISTORY

May 2014 - February 2017

Manager

February 2017 - Current

Consultant Darque Tan Houston, Texas

Proper Knowledge of our services to new and regular customers. Manage meeting expectations, numbers and goals daily. Attending conference calls and monthly meetings to ensure strong leadership and complete start of daily procedures when opening and end of the day procedures when closing to ensure the store is ready at all times. Properly handle all customers with knowledge and care. Meeting all sales with high rank; memberships, retail items etc.

Achievements: Top 3 in sales market as an individual. Within 4 months of management, salon has been #1 in the region in sales on the scoreboard and continuously in the top 3.

March 2015 - September 2015

Receptionist Massage Envy Houston, Texas

Providing customer service support to members and guest. Responsible for delivering the Massage Envy promise; contribute to running a clean, friendly and well maintained facility, exciting the team member basics of being on time and complying with dress code. Responsible for assisting and directing members/guest. Monitoring incoming inquiries, follow up phone calls, scheduling, filing customer’s documents and ensuring proper check in procedures are followed.

EDUCATION

2013

High School Diploma

Woodside High School, Newport News, Virginia

2013 - 2015

Associate of Science: Biology

Houston Community College, Houston, Texas

SKILLS

●1 years Millennium

●3 years Powerpoint

●3 years scheduling

●3 years Microsoft Office

●3 years Multi-line phones

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