Human Resources Employee Relations

Helen Brown, MBA, PHR, SHRM-CP

**** ******* ****** #***, *****, New York 10472

646-***-**** ac5q0a@r.postjobfree.com

HUMAN RESOURCES MANAGER

SUMMARY OF HUMAN RESOURCES QUALIFICATIONS

Certified Human Resources Manager with practical understanding of how to balance meeting business and employee advocacy.

Professional committed to building and sustaining a positive work culture where collaboration and team work is essential to attainment of organizational goals.

Cross-functional experience in a broad range of HR functions including staffing, recruiting, reporting, investigations, grievance handling performance evaluation, and compliance within diverse settings.

Excellent communicator with a strong work ethic, dedicated to building and strengthening relationships with clients, colleagues, candidates and management.

KEY EXPERTISE

FMLA/ADA/EEO/WC Staff Recruitment & Retention Orientation & On-Boarding

Employee Relations HRIS Technologies Background Checks

Mediation & Advocacy Benefits Administration Performance Management

HR Policies & Procedures Payroll/Regulatory Compliance Recruiting

Compensation Administration HR Audits/Analysis Change & Conflict Management

RELATED EXPERIENCE

Developed and implemented policies regarding employment law, labor relations and compliance issues.

Partnered and coached managers to resolve highly sensitive employee relations issues including conflict resolution meetings, performance management issues and complex organizational change initiatives.

Implemented and maintained human resources and payroll best practices to improve efficiency.

Provided performance management guidance, ensured compliance by maintaining in-depth knowledge of federal, state and locals requirements.

Managed the employee life cycle which includes, but is not limited to onboarding/off boarding, benefits administration and employee relations.

Owned the candidate experience from start to finish, made sure it ran smoothly candidates and interviewers have all the information they need at every step.

OTHER EXPERIENCE

Human Resources Manager Community Federal Savings Bank New York, NY 2016-2017

Led the HR department’s objectives and served as a strategic partner to management on human

resource related issues.

Responsible for the day to day administration and big picture coordination of general HR functions.

Handled 401k administration, full cycle recruiting, benefits administration, employee relations and

company handbook.

Assessed and anticipated HR-related needs that help deliver value-added service to management and

employees, serve as the liaison between management and employees, assist in developing a high-

performance culture that emphasizes quality and productivity and meets organizational objectives.

Processed and managed payroll for 100+ employees in multiple states (NY, NJ, DE, CT, MA, PA, CA, RI) for hourly, salaried, and temporary employees including reviewing and importing hours from time and

attendance system, entering tax and direct deposit information, administered regulatory requirements, e.g.,. garnishments, bonuses, monthly commissions, taxes and other adjustments to pay as necessary.

Implemented and maintained payroll best practices to improve efficiency and consult with finance

department to improve payroll and ADP processes.

Oversaw and prepared quarterly forms, tax filings, annual reporting and year end documentation.

Oversaw STD/FMLA/NYPFL and other state leaves. Managed workers compensation claims.

Oversaw ACA administration and reporting.

Collected and analyzed data for our group 401(k) plan nondiscrimination testing as well as compile data for other various testing that is required for some of the other benefit plans.

Prepared quarterly tax credit reports and produced scheduled ad hoc reports pertaining to payroll and

human resources requirements.

Managed all payroll benefits systems ensuring accuracy from both the user and the administrator standpoint.

Managed operation of all benefits including medical, dental, life, flex-spending, employee assistance and retirement plans.

Oversaw the reconciliation and issuance of payment for monthly insurance bills.

Administered all employee benefit programs including enrollments and terminations.

Planned, administered and managed annual open enrollment period.

Addressed benefit inquiries to ensure timely and accurate resolutions.

Processed monthly billings from providers. Reviewed billings for accuracy and approved bill for payments in a timely manner. Resolved discrepancies with carriers and payroll.

Coordinated with a third-party administrator to manage disability claims and COBRA according to the plan.

Responded to and managed FMLA, unemployment claims and workers compensation cases.

Human Resources Generalist Osborne Association Bronx, NY 2011-2016

Managed the hiring process and filled key roles at all levels of the company.

Processed and managed payroll for 300+ employees on a weekly and semi-monthly basis including reviewing and importing hours from time and attendance system, entering tax and direct deposit information, administered regulatory requirements, e.g., garnishments, taxes and other adjustments to pay as necessary.

Acted as a liaison to all levels of management to resolve human resources issues, including full cycle recruitment and on-boarding.

Responsible for coordinating recruitment and hiring process for all staffing including opening/closing requisitions, placing ads, relevant documentation and correspondence, communicating with finance for all compensation issues and approvals, screening applicants, arranging interviews, contacting applicants and maintaining all relevant documentation and correspondence.

Verified all professional licenses online and conducted background checks as needed.

Maintained proper records and ensured legal compliance with federal, state and local laws and regulations.

Acted as a liaison between HR, Management and employees regarding HR policies/procedures.

Attended job fairs and job recruiting events.

Implemented and oversaw the internship program.

Provided competitive market research and prepared pay studies to help establish pay practices and pay bands that help recruit and retain superior staff.

Participated in developing the affirmative action program and collecting data for the EEO-1 report.

In consultation with the Director of HR and the HR manager, conducted internal investigations as needed and appropriately resolved grievances and complaints.

Served as a back for the Payroll and Benefits Coordinator.

Maintained employee personnel files, records and other documentation for employees, including processing new employees, forms of employment status changes and maintaining timely and accurate files.

Prepared statistical summaries and ad hoc reports as needed.

Participated in planning annual company sponsored events.

EDUCATION AND CERTIFICATIONS

Baker College for Graduate Studies Flint, Michigan 2006

Master’s in Business Administration concentration in Human Resources Management

Society for Human Resources Management SHRM-CP 2013

HR Certification Institute PHR 2009

TECHNICAL SKILLS

ADP Payroll, ADP Workforce Now, TriNet, Clear Company, Salesforce, Kronos, HRB and ECI

Proficient in Microsoft Office and Internet Applications

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