Customer Service Medical

Sally G. Malonzo

Address: ** ********** ***** ** ******* Alberta,

Canada T2C 4H5

Mobile: +1-587-***-****

E-Mail add: ac4g0t@r.postjobfree.com

Objectives:

To join in your prestigious company, and share my previous professional experiences in a multi cultural environment, as well as upgrade the knowledge in which I gained and contribute at the same time on your organization.

Personal Skills:

Proficient Microsoft Office Application (MS Excel, PowerPoint, Windows Professional / NT). Excellent in English written and oral correspondence. Resourceful, independent, with initiative and fast learner. Can work under pressure. Able to deal with people of multinational discipline behavior and attitude. Flexible with erratic work schedule. Superior ability to achieve immediate and long tern goals. Honest and hardworking. Adapts easily to work environment and colleagues.

Work Experience:

LIVE-IN CAREGIVER

June 15 2015 to Present

54 Rivercrest Place SE Calgary Alberta, Canada T2C 4H5

Duties and Responsibilities:

Assisting personal care.

Bathing and grooming, dressing, toileting, and exercise.

Basic food preparation.

Preparing meals, shopping.

Housekeeping, laundry and other errands.

RECEPTIONIST/CUSTOMER SERVICE/SECRETAR

March 2011- May 2015

Hospital Franco-Emirien (Corniche Road. P.O. Box 230 Abu Dhabi U.A.E)

JOB DESCRIPTION:

Assist all the patients’ incoming and outgoing inside the hospital.

Ensuring that all patients is being entered into the hospital data base and maintain, update all the necessary history personal information and medical records.

Preparing and assigning patients to a corresponding doctor specialist, and taking necessary documentation health insurance, medical benefits, government insurance.

Interviewing patients for medical background, hereditary disease and illness, drug history, medical allergy, and other important, medical background which can help to easily determine the problem.

Answering phone call and maintain good image of the company by courtesy.

Enter the data of the patients.

Prepare the files of the patients.

Insurance Assistant

Duties and Responsibilities:

Checking the ICD, CPT Code and expires date of card.

Obtaining Pre-Authorization for treatment or procedure required by the Doctor.

Received calls, fax and email related to Insurance Claims.

Assist secretaries with Insurance related queries.

Calling the Insurance to follow up request status and eligibility for coverage.

Purchasing Assistant (Purchasing Department)

Duties and Responsibility:

Receiving request from different departments and making sure that the request are properly filled up and signed by the authorized signatory.

Research the market and obtain price quotation and other item specifications.

Insure effective tracking of quotation request and purchase orders.

Negotiate contract with suppliers.

Maintain database of Purchase Order.

Responsible of making Purchase Order of all supplies from nursing service office to different department.

Evaluate Purchase order prior to approval.

Seek appropriate approval for Purchase Order.

Responsible of Ordering and Procurement of hospital supplies.

Responsible of receive and checking all deliveries.

Monitoring all the fast and slow moving supplies.

Monitoring all the supplies issued to the different departments.

Responsible for keeping documents in relation to procurement of supplies.

Responsible of Stock Inventory and monitoring of supplies.

CLINICAL ASSISTANT (Internal medicine and OB Gyne)

March 2007 – April 2010

Al Salama Hospital (Abu Dhabi U.A.E)

Duties and Responsibilities:

Assisting patients for all clinical laboratories.

Making doctor’s appointment to patients in everyday routine updating data base for patient’s illness history.

Preparing patients for the V/S include: BP, HR, PL, Temperature

Preparing the patients on blood sugar sample, and other internal procedure such as urinary, x-ray and ultrasound.

Arranging patient’s main operation such as Gastroscopy, Colonoscopy and Biopsy test.

Insurance follow up and verification corresponding patient’s company including the approval of the bracket designed for the patient and put all the ICD code.

Responsible for entering the medicine of the patient.

To know the CPT Code and Diagnosis for the patient.

Have awareness for the medicines of the patient when the Doctor is out.

Educational Background:

Tertiary : Bachelor of Science in Business Administration

MAJOR IN MANAGEMENT

La Consolation College, Mendiola, Manila

SY 1997-2001

Seminar Attended:

CAREGIVER VGB CENTER FOR TRAINING AND DEVELOPMENT CORPORATION

January – July 2002

Manila, Philippines

I hereby certify that statements made herein are true and correct to the best of my knowledge.

SALLY G. MALONZO

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