Technical Support Information Technology
Resume:
Ryan C. Johnson
Colorado Springs, CO 80925
ac4a89@r.postjobfree.com
OBJECTIVE: To obtain a Security Guard Position
SUMMARY OF QUALIFICATIONS
Over 17 years’ experience in the United States Army as an Information Technology and Communications Specialist, including 11 years as a manager and supervisor
Provided expert technical support to over 8000 users throughout military career foreign and domestic
Recognized as the subject matter expert who is able to work in fast paced, stressful environments and provide expert technical support
A leader whose influence improves the overall efficiency of an organization and exceeds standards
Ability to be adapt and multitask
Troubleshooting
Secret Security Clearance
Honorable Discharge
90 percent Service Connected disability rating.
PROFESSIONAL EXPERIENCE
DNS Technician Dish Network LLC, Colorado Springs, Colorado 2016- Present
Achieved Top Overall Technician within the first 6 months of employment
Provided professional Smart Home Solutions to customers resulting in over $15,000 in revenue
Selected to become a Dish Coach based on competencies and ability to lead, thus resulting in 3 new technicians to effectively do their assigned job.
Assisted with the development of solutions that will assist technicians to safely conduct day to day operations in the field
Recognized by peers and management for contributions to not only the team, but to the office and company in achieving monthly and year to date goals.
Signal Support Supervisor U.S. Army, Camp Casey, South Korea 2015-2016
Managed over $3 million dollars of equipment with zero losses
Provided needed hardware and software upgrades to automations equipment resulting in better job performance of users
Developed training and maintenance standards of equipment allowing users to have better knowledge of basic troubleshooting procedures
Planned and Supervised the retrograde of old equipment and installation of new equipment in a scheduled manner that allowed for the organization to continue operations without any downtime
Signal Support Chief U.S. Army, Fort Bliss, TX 2011-2015
Managed over $11 million dollars of equipment with zero losses
Supervised and maintained the installation of automated organizational equipment with a 99 percent success rate
Supervised the troubleshooting of 5 different organizations of over 2500 people which lead to being considered the Top Supervisor in the field based of knowledge and expertise
Provided upgrades to over 600 essential organizational equipment allowing for secure communications
Trained over 250 Soldiers to successfully utilize and incorporate automated systems within their organization
Always sought out new ways to improve organizational efficiency, knowledge and standards on equipment and organization
Took over a marginal team and instantly made the section successful in providing expert services and sought out for expertise
Supervised the change-over of Secret Security Keys that allowed for uninterrupted communications throughout the organization
Developed 8 personnel in team to become employees of the month and 5 to get promoted
Instructor U.S. Army, Schofield Barracks, HI 2006-2011
Trained over 6000 U.S. and Foreign Soldiers to successfully utilize and incorporate basic leadership skills within their organization
Selected as the Instructor of the Cycle for my expertise and ability to train, lead and mold future leaders
Developed Standard Operation Procedures for the organization which allowed for extended communications coverage
Forward Signal Support NCO U.S. Army - Schofield Barracks, HI 2005 – 2006
Managed over $5 million dollars of equipment for deployment with zero losses.
Trained over 200 U.S. Soldiers and Interpreters to successfully utilize and incorporate tactical wireless communications systems to gather intelligence on enemy combatants
Supervised the troubleshooting and repair of over 150 vital radio, tracking and monitoring systems on the battlefield resulting in zero casualties
Supervised the installation of Armed Forces Network receivers for over 350 Soldiers and Civilians, thus increasing morale while deployed
EDUCATION AND TRAINING
Dish Coach Certification
Dish Tech and Dish Tech Advanced
Currently enrolled in Associates of Information Technology at Excelsior College, 48 hours completed and expected Graduation 2018
Signal Digital Master Gunner Course
Diploma, Marshalltown High School, Iowa
Advanced Leadership and Management Development Course
Senior Leadership and Management Development Course
Army Basic Instructor Course
Small Group Instructor Course
Training in Local Area Network, Wide Area Network, Network Security, Computer Hardware Repair, VOIP, Microsoft Windows and Servers, Switches and Routers
AWARDS, DECORATIONS, COMMENDATIONS
Top Overall Technician (March 2017)
Top Technician, Completion (March, June, October 2017)
Top Technician, Net Promoter Score (May, June, October 2017)
Army Commendation Medals (5)
Army Achievement Medal (8)
Good Conduct Medal (5)
Meritorious Unit Commendation Medal
Combat Action Badge
Air Assault Badge
Iraq Campaign Medal (3 Campaign Stars)
Global War on Terrorism Expeditionary Medal
Global War on Terrorism Service Medal
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