Social Media Customer Service

EDUCATION

Bachelor of Arts in Communications, May 2017

The College of Saint Rose, Albany, NY

Concentration in Public Relations

Minor in Psychology

Study Abroad Program, Jan. to May 2015

Regent’s American College London/ Regent’s University London, England

COURSEWORK

Media Literacy, Media Ethics, Communication Law, New Media & Basic Multimedia, Copywriting and Advertising, Public Relations History & Practice, PR & Advertising Publications, Digital Advertising & Public Relation, Journalism 1, Agency, Cross-Cultural Psychology, Media Psychology, Public Speaking

COMMUNICATIONS AND PUBLIC RELATIONS

Freelance Communications, Nancy Mortibito, Mary Kay Consultant; Jenn DeSario, Owner of Sweet Eats

Albany, NY Aug 2017-Present

Updated an outdated website to fit current trends and social media standards.

Completed marketing materials such as brochure, rack card and flyers.

Provided social media posts for both Facebook and Instagram based off of field and trends.

Agency, 15Love, NCCRS

Albany, NY, Aug. 2016 – Dec. 2016

Worked in a model agency with two clients, performed as the liaison for one client.

Completed an eight point PR model. Projects included research, press releases, promotional and digital marketing, and event planning.

Maintained and defined company brand via various designs and pieces.

Social Media Audit, Times Union (Hearst Corp.), Habitat for Humanity Capital District

Albany, NY, Feb. 2016, June 2016

Completed a full social media audit for the Times Union and HfH CD regarding their website, mobile site and/or Twitter, Instagram and Facebook account.

This included analyzing the six web functionally topics: navigation features, segmentation of publics, interactivity features and dialogic loop, content quality and visual quality.

EXTRACURRICULAR AND LEADERSHIP EXPERIENCE

Member, PR & Advertising Club, The College of Saint Rose, Albany, NY, Aug. 2015 to May 2017

Treasurer Jan. 2016 to Apr. 2016

Co-President Apr. 2016 to May 2017

Mentor & Peer Leader, ALANA, The College of Saint Rose Albany, NY, Aug. 2013 to Dec. 2014

SEB Club – Student Events Board, The College of Saint Rose Member Sept. 2015 to May 2017

The Chronicle – The College of Saint Rose Staff and Contributing Writer Aug. 2013 to May 2017

Advertising Manager Sept. 2016 to May 2017

EMPLOYMENT

Catering/Restaurant Various customer service positions Jun. 2014 to Aug. 2016

Help Yourself Academy Teacher Aid, Albany, NY Sept. 2013 to May 2017

SKILLS

Google Analytics and Gantt Chart

Proficient in Microsoft Word, Excel, PowerPoint, & Publisher

Proficient in Adobe Photoshop, InDesign, Premiere; Familiar with Audition & Illustrator

Proficient in Social Media: Facebook, Twitter, Instagram, Pinterest; Familiar with Web Design: Wix, WordPress

Videography and Photography

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