Customer Service Manager

Name: Baraa Sameer

Marital Status : Married .

Date of Birth : October 25th, 1989

cell phone : 050*******

e-mail : *****.****@*******.***

Address: Almadina, Saudi Arabia

Education:

1_ Saint John University, Saint John College, CA 2009-2010

Complete English program .

2_ Al Aws high school

GPA 86 %

Languages :

1_ Arabic: Mother Tongue .

2_ English: Good .

Work Experience :

Airport Services Agent in Qatar Airways (from 2015 till date)

Be visible to ensure that the highest level of service, products is provided in a professional manner

Liaises with Check-in, and other related areas for the smooth acceptance of passengers

Escorts and directs arriving/departing passengers to the respective areas such as hotel desk, visa counter, transfer desk, premium lounges and boarding gates.

Assist duty officer to handle company material and records

Works with GHA and ensure smooth passenger handling

Assist passengers in regard to entry requirements, visas, residence permits etc.

Ensure passengers are assisted smoothly through airport facilities

Conduct pre-flight administration to ensure the smooth running of every Qatar Airways flight departure

Monitor missing and damaged baggage keeping customers informed of the progress of their file

Carry out any verification and when required to protect revenue and image of company by referring to relevant policy and procedure.

Customer service in Dallah Company (2012 to 2015)

Answering inquiries by clarifying desired information; researching, locating, and providing information.

Managing customers complains and issues.

Resolving problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions.

Maintaining call center database by entering information.

Keeping equipment operational by following procedures.

Manager at Al Dayel engineering office ( from 2010 to 2011)

Office Manager in Dayel trading company From : 2011 –2012

Skills :

Able to use Microsoft word .

Able to use power point .

Able to use windows + mac systems .

I have the ability to learn and improve quickly and achieve results .

References

References are available on request.

Contact this candidate