Customer Service Operator

W. Allan Simpson

** ****** **. *************, ** 32327

850-***-****, ac3eoh@r.postjobfree.com

Work History: Successful 15 years in production supervision, and an additional 20 yrs. with experience in: customer service, warehouse, estimating, procurement, production planning, and scheduling. Enjoys facilitating teams to success. Everyone is my customer. Altrua Global Solutions (8/16 – 9/17)

3225 Hartsfield Rd, Tallahassee, FL 850-***-**** Operator of wide format, digital printers, digital cutters, and other finishing equipment. Novitex (11/16 – 4/17) 2540 West Executive Circle, Tallahassee, FL 850-***-****, Print Operator of digital high speed, roll and sheet fed, document printers. Marble Medical (3/15 - 9/15) 3472 Weems Rd., Tallahassee, FL 850-***-**** Operator of flexographic printing and conversion equipment that produces medical supplies in a clean room environment.

CSG Int. (6/00 -12/14) 509 Commerce Blvd., Crawfordville 850-***-**** Operations Supervisor, manages the daily/cycles printing and mailing of billing solutions to the service industry.

Achievements:

Voluntarily conceptualized, researched, and implemented the change of the printing platform from black and white to full/4 color output of 40 mm pages per month. This resulted in:

Provided top shelf marketing where advertising was now part of the billing statement. Ad page creation that used white space for bundling offers, FCC notices, coupons, and related advertising.

Saved the customer money and releasing liabilities of the many versions of FCC notices.

Better utilization of warehouse space that helped with capacity planning/forecasting. Use of blank, white paper now made us flexible and more BCP compliant. Trained new supervisors on processes and procedures. Also accountable for the hiring, timekeeping, and maintaining an in depth knowledge of HR resources. Positive reinforcement of a diverse work force, on both shifts, in efforts to maintain strong retention and development of employees, all while growing from 20 to 130 employees on site. Through needs analysis, started a JIT inventory system by creating warehouse utilization and other spread sheets that reduced overhead of consumables and, outdated ads drastically. Proactively reached out to the Omaha team to develop a QC initiative with better tracking of waste and mistakes. This created transparency and initiated an average of 99.8% quality efficiency, while meeting all SLAs for diversified clients that went on for 14 years. Creative production scheduling, for example: when the Omaha plant was overloaded, we’d often take on the overflow of cycles and met SLAs. Experience in BCP compliance testing. Education: BS-Science & Technology, Georgia Southern University, 1988 AAS-Printing Technology, Chowan College, 1985

Awards: Work related achievement rewards, 2 Academic Scholarships, Eagle Scout