Customer Service Medical

Professional Summary

Skills

Work History

R M

*** *** ****** ****, *******, TX 78641 • Cell: 512-***-**** • ac3c1h@r.postjobfree.com Enthusiastic and well-organized associate with ability to multi-task, manage, communicate and resolve any problem. Well established in fast-paced and challenging work environments. Highly driven to achieve company goals and perform beyond expectations. Exceptional customer service

Excellent communication skills

Quick learner

Detail Oriented

Reliable

Energetic and Enthusiastic

Friendly

Strong organizational skills

Adaptive Team Player

Patient Assistance Coordinator, 09/2013 to Current Dell Seton Medical Center at The University of Texas – Austin, TX Pharmacy Coordinator

Effective liaison between customers and internal departments and pharmaceutical company. Prepare and disseminate criteria to be used in obtaining free prescription medications for patients. Process paperwork and maintain computerized patient/program records. Communicate with pharmaceutical companies to obtain refill and/or new prescription application approvals.

Process recommendations for the pharmaceutical patient assistance programs. Process all incoming medications for patients.

Customer Support

Ensure superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Investigate and resolve customer inquiries and complaints in a timely and empathetic manner. Work directly with physicians, nurses and pharmacists to ensure client satisfaction and compliance with set standards.

Submits quarterly reports to management indicating progress implementation of programs. Adhered to all confidentiality requirements at all times. Managed work flow to exceed quality service goals. Trained staff on operating procedures and company services. Patient Access Representative, 03/2006 to 09/2013

Dell Children's Medical Center of Central Texas – Austin, TX Emergency Room Admissions Registration

Collected, validated, and recorded patient demographic and insurance information in a timely fashion.

Identified self-pay patients for appropriate referral to Financial Counseling Department Precisely evaluated and verified benefits and eligibility. Monetary recovery for the department.

Managed collections claims for unpaid balances.

Responded to correspondence from insurance companies. Identified and resolved patient billing and payment issues. Interacted with providers and other medical professionals regarding billing and documentation policies, procedures and regulations.

Treated all patients, their families, visitors, peers, staff and providers in a pleasant and courteous manner.

Provided department specific training for new hires. Responded to patient concerns and inquiries in a professional manner. Interacted with providers and other medical professionals to perform effective patient operations. Director of Field Underwriting, 06/1997 to 02/2006 Cave & Cheney Insurance – Cedar Park, TX

New Business Supervisor

Monitored three teams to ensure quality service was provided to customers. Handled escalated calls regarding application process . Motivated co-workers by helping to establish regular incentive programs. Conducted coaching opportunities to ensure quality performance. Manage New Business

Interacted with numerous insurance companies and agents. Education

Processed new business applications and reviewed for completion. Ordered medical requirements, inspection reports and MVRs. Provided up to date status to the agents as received. Ran new business reports to track production.

Modeled exceptional customer service skills.

Followed up with customers on unresolved issues.

Read, reviewed and assessed Attending Physician Statements to "shop" impaired risk cases. Ran Illustrations for life insurance products.

Calculated quotes and educated potential clients on insurance options. Calculated premiums and established payment methods for sales. Collected all premiums on or before effective date of coverage. Assisted in marketing products.

Analyzed sales volume, retention and loss ratio trends to identify areas for improvement. Evaluated leads obtained through direct referrals, lead databases and cold calling. Exceeded monthly goal by at least ten percent each month BBA: Business Management, 2019

St Edwards University - Austin, TX

Working towards BBA with Coursework in Business, Management and Communications 3.4 GPA

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