Customer Service Sales
Resume:
DARNELL H. POPE
Fayetteville, NC 28304
Cell: 910-***-****
Email: ac3bih@r.postjobfree.com
OBJECTIVE
Follow all company policies and safety regulations while performing my duties with excellence, to achieve the goals of the company.
QUALIFICATIONS
15 years of leadership with excellent communication skills, while organizing and coordinate daily work assignments with excellent customer service skills.
EDUCATION
Fayetteville State University, Fayetteville, NC August 1985 - June 1988; June 2010 – December 2013
North Lenoir High School, La Grange, NC September 1980 - June 1985
HS Diploma
ACHIEVEMENTS
Ordained Elder
Member: Omega Psi Phi Fraternity
Member: Order of Omega Fraternity
Technical Training
Veterans Assembled electronics (VAe®) Fort Bragg, NC
Electronics Skills Training and Certification (STRAC) Program
800 hours full-time intensive training in electronics theory, mathematics, assembly, soldering, test, and inspection with emphasis on hands-on proficiency and 3rd party certifications.
Certifications:
1.Electronic Technician Association, International (ETA®):
Certified Direct Current Technician (ETA EM1)
Alternating Current Electronics Systems (ETA EM2)
Analog Electronics Systems (ETA EM 3)
Digital Electronic Systems (ETA EM 4)
Comprehensive Electronics Systems/Associate Electronics Technician (ETA EM5, CETa)
Certified Industrial Electronics Technician (ETA IND)
2. Institute for Printed Circuits, Association (IPC®):
Certified IPC Specialist in Electronics Inspection (IPC-A-610)
Certified IPC Specialist Wire and Cable Harness Assemblies (IPC-A-620)
Certified IPC Specialist in Electronics Soldering at Class III w/Space Addendum (J-STD-001)
Electrostatic Discharge Certified (ESD)
EXPERIENCE
Sykes January 2015 – January 2016 Customer Service Representative I
Responsible for promoting and selling client's products and services by emphasizing product features based on analyses of customers' needs.
Meets all monthly sales objectives by approaching sales as a way of helping our client's customers receive the best value for their money.
Promotes and recommends our client's products and services based on customer's needs and interests.
Adheres to call flow methodology to increase sales and improve customer satisfaction.
Demonstrates professional closing techniques on every call and confirms sales when appropriate.
Acts as an Ambassador for the client by building rapport with the customer, supporting, reassuring, and educating the customer throughout the call.
Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution.
Maintains proficiency in programs, products and/or platforms assigned.
Maintains pertinent paperwork and records through data entry.
Communicates with co-workers to research problem and find solution.
Communicates with team manager, team members and other teams regarding problems, solutions and trends.
Responsible for meeting established individual and team performance targets, which include customer service, productivity and quality standards.
Wal-Mart Distribution Center January 2011 – September 2011 Order Fillers
Handle orders for goods and services.
Take order slip to stockroom or distribution center and locate item.
Pick merchandise from warehouse shelves.
Pack merchandise and ensure it will not break by including bubble wrap, foam, and stuffing.
Check inventory to ensure order can be fulfilled.
Notify staff if inventory is low.
Place shipping labels on boxes.
Ensure customer information is correct on labels.
Arrange for shipping and have parcel picked up.
Keep track of inventory and shipments.
Work with warehouse team to arrange inventory and pull from shelves.
Pull large orders from computers.
Include receipt in order and mark price on merchandise.
Requisition additional materials, supplies, and equipment.
Work with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments.
Prepare order reports for management.
Goodyear Tire Company November 2009 - September 2010 Forklift Operator/Trucker
Load and unload products from trailers using forklift trucks and other material handling equipment
Maintain forklift equipment by troubleshooting breakdowns performing preventive maintenance recommending repairs and performing routine pre and post inspections
Transport products to and from warehouse and distribution centers
Deliver products to various units in safely and timely manner
Sort pack wrap tie and label products as per company procedures
Study production schedule to determine material requirements movements and deliveries
Record information regarding movements of supplies materials and finished products
Cree August 2005 –June 2006 Semiconductor Operator I
Machine operator of various tools, handling of precious metals, inspecting of wafers, 100 % clean room procedures
computer knowledge of equipment
troubleshoot problems
maintain all company policies and procedures according to standard operating procedures
Prepared units for ultimate pack by weighing manually, recording the weight in computer program, and stenciling unit
Assembled and completed formalities compliant with parts and part numbers
Inspected units for defects and repairs through suitable procedures
Skills - Computer IT background
Glenn Raven Mills November 1995 - March 2001 Lab Technician/ Forklift Operator
Operated on various machines, changing gears on tools
Testing strength of material, qualified new material
Prepared new product for production
Load/unload material from trucks and warehouse, operated forklift,
Computerized scales with bar code scanner, wrapper machine, shipping and receiving.
U.S. Army August 1988 - December 1991 Tacfire Operations Specialist
Operated computers for the Headquarters Field Artillery Unit
Prepared maps, fire plans, maintain communications between other units
Computer digital data, encrypted codes and verified
Maintain vehicles and keep log records of transportations and chemical materials.
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