Human Resource Employee Relations

Keonda L. Schenck, DBA

Greenville, South Carolina

http://www.linkedin.com/in/keonda-schenck-dba ac30xd@r.postjobfree.com Home: 864-***-****

HR Guru

Specialized in: Talent Management, Employee Relations, and Performance Management

Accomplished and highly-respected subject matter specialist with over 15 years of business experience with a proven record of building consensus and creating an engaged workforce by providing specialized consultation on employee relations, performance management, and employee discipline issues. Three to five years of experience in employee relations with a strong HR knowledge of laws, policies, and processes and programs to include FMLA, FLSA, ADA, HIPAA, and EEO. Adept in working cross-functionally to integrate HR plans with business goals to create a cohesive strategy. Assessed and maximized solutions for addressing workplace incivility and retention in dynamic work environments to support corporate culture and business goals.

Talent Management Onboarding Employee Relations Leadership

Ethical Practice Performance Management Organizational Development Communications

Professional Experience

HR Consultant – Talk HR with Me Consulting Greenville, SC Jan 2016 – Present

Brainstorm with senior executives to develop and facilitate a culture-driven approach to people processes and communications.

Provide employee relations consulting and coaching to department managers and employees including recognition programs, progressive discipline, FMLA regulations, termination guidance, unemployment, and benefits.

Educate human resource professionals and department managers on the impact of workplace incivility on individual and team performance. Ensure projects and initiatives are in compliance with established policies and procedures and other relevant federal, state, or local legislation.

Standardize metrics to verify the success and business impact of initiatives and general people processes.

Customize periodic audits of human resource activities to confirm compliance with laws, policies, and procedures. Provide direct oversight of key people programs that heavily influence the employee experience: performance management (pay-for-performance), recognition, employee engagement surveys, and communications with employees.

HR Manager / Office Manager (Part-Time) – PACO Solutions Greenville, SC Dec 2014 – Aug 2017

Directed the day-to-day operations of the Human Resource department for a growing family-owned construction & home improvement company.

Investigated and mediated complaints from employees and compliance line complaints. Partnered with supervisors to determine the proper outcomes related to disciplinary actions and grievance hearings.

Developed and refined JDs; planned interview schedules; closely worked with finance to draft job offers; managed new employee orientation and induction program; and performed full lifecycle enterprise level technical and non-technical recruiting. Guaranteed compliance with FLSA.

Coordinated termination of employees, including conducting exit interviews and retention counseling. Supervised and documented mediation issues and employee grievances/relations.

Established an employee-oriented company culture that emphasized quality, continuous improvement, and high performance, increasing employee engagement and satisfaction by 20%.

Slashed benefits administration costs 30% by negotiating fees to include claims resolution, change reporting, approving invoices for payment, and annual re-evaluation of policies for cost effectiveness.

Provided payroll processing backup support for non-exempt employees and contingent labor.

Benefits Advocate – Health Fitness Corporation Greenville, SC Nov 2013 – Oct 2014

Promoted health awareness at three Michelin manufacturing locations partnering with department managers to facilitate meetings and informing 200+ participants in diverse healthcare and wellness programs and services.

Coordinated health and welfare open enrollment informing the staff about plan changes and options.

Chaired employee engagement sessions, monitoring vendor performance for compliance with SLAs, generating a 20% increase in attendance.

Fielded questions about FMLA, medical insurance referrals, health screenings, and other HR benefits.

Recruiter / Trainer – New Horizon Family Health Services Greenville, SC Jan 2011 – Jul 2013

Performed full lifecycle, enterprise-level recruiting, providing electronic health records training to employees and physicians, with minimal business disruption.

Directed recruiting efforts for senior management by maintaining a critical needs list with the highest priority openings; encouraged networking among placed executives, and oversaw the creation of a database storing employment opportunities and available applicants to improve effectiveness in matching needs with resources.

Processed recruitment paperwork, identifying candidates through professional networking relationships and job boards. Instituted a critical needs list for senior management; encouraged networking among placed executives.

Collaborated with the HR Manager to develop hiring and interviewing training that promoted compliance with state and federal regulations. Conducted research and provided advice and assistance on employment related regulations both at the State and Federal level.

Assembled data to design with IT a comprehensive applicant tracking system to integrate with HRIS, storing employment opportunities and available applicants.

Served as a point-of-contact for employees regarding job tasks, benefits, paid time off, and other policies and procedures. Identified training needs, managed training logistics, and prepared training modules.

Administrative Assistant and Physician Liaison – New Horizon Family Health Services Mar 2008 – Jan 2011

Insured the organization was fully staffed with a continuous supply of highly productive clinicians (25-30 clinicians) at each health care facility (5 sites). Centralized the medical practitioners’ schedule and calendar for the Medical Director, while collaborating with medical practitioners to ensure proper maintenance of current medical certifications. Managed all recurring and impromptu administrative functions while assisting physicians and providing training and licensing credentials were up-to-date.

Analyzed and resolved personnel grievances and counseled management on employee-related issues. Developed policies and procedures, manuals, evaluation, with simultaneous continuous generation of relevant productive training programs.

Played pivotal role in framing new policies for reimbursements, travel and employee expense reimbursement, employee referral bonus program, coaching & counseling, standards of conduct, bereavement, bridge policy, and miscellaneous usage.

Plan Administrator II – SHDR & Associates Greenville, SC Feb 1998 – May 2006

Served as a single-point-of-contact, managing recordkeeping services and plan administration for HSA, HRA, Cobra, and Flex cafeteria plans.

Directed and coordinated the administration of the various benefit programs. Investigated benefit problems, implemented solutions and monitored results. Processed all background investigation checks.

Education, Professional Affiliations, & Technical Proficiencies

Doctor of Business Administration, specialization in Human Resources Management – Walden University

Masters of Business Administration – University of Phoenix

Bachelor of Science, Human Services Management – University of Phoenix

Society for Human Resource Management (SHRM)

Greenville Society for Human Resource Management (GSHRM)

Professionals in Human Resources Association (PIHRA)

HRIS – PeopleSoft, EmployEase, SAP Success Factors

Payroll Systems – ADP

ATS – Brass Ring, Kronos, ADP Workforce Now

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