Active Directory Windows Server

Mohamed Neffissy

**** *** ***** ********, ****** – H3S 1H7 Canada ac2jda@r.postjobfree.com C . 514-***-****

/ College diploma

PROFESSIONAL SUMMARY

* ***** ** ********** ** Multinational companies and government assisting end-users speacking

French and English as well as participating on the IT infrastructure troubleshooting.

SKILLS

C++ and java basics

SharePoint 2010 - Lync

WMWARE - HyperV

Windows server 2003/2008/2012

Symantec Endpoint Protection v12

Printers/Scanners

HTML PHP

Exchange 2010 / MS Office

Groups, users, GPO admin

BES 10

SAP GUI Client

Lotus notes/outlook

WORK HISTORY

09/17 ALSTOM

Outlook migration project – 2 days -

07/17 – 08/17 (1.5 month) Englobe Corp.

IT TECHNICAL ADVISOR (Temporary)

On-Site support and remotely across Englobe Worldwide

Windows Server 2012 – Office 365 - Outlook - MS Lync - TCP/IP - Active Directory – Incident ticketing managment - Access rights - GPO - WDS - File Sharing – SCCM 2012 – Switches -Windows 7/10 – Printers copiers ...

05/14 – 03/17 Embassy of the United States of America

SYSTEMS ADMINISTRATOR

Windows Server 2003/2008 - Exchange Server 2010 - Security & threads monitoring

Bromium - Symantec End-Point protection Console - Outlook - MS Lync 2010 - Patch panel TCP/IP - Active Directory Incident ticketing managment - Access rights - GPO - WDS - File Sharing - Blackberry Enterprise Service 10 Switches -Windows 7 image deployment - Printers / DG senders - Macbooks - IT documentation - Inventory - Video conferencing Patching - Migration – VPN – incident escalation

02/13 -03/14 ARCHOS Technology

IT FIELD TECHNICIAN

On-site technician for Orange (ISP ) headquarter (600 workstations) :

Lotus Notes – Lotus Notes traveler ( PDA ) - Ms Office - Windows XP / 7 migration - SAP GUI client - Laptop, Desktop maintenance –Incident recording - Network wiring - Copiers - Printers – Scanners TCP/IP – DNS - Video conferencing – Annual inventory - CISCO NAC - VPN -SCCM 2012

06/11 – 09/12 Bull

IT HELPDESK

Remote assistant for Carrefour Markets chaine / headquarter in France :

Active Directory - Lotus Notes 5 –Daily incidents log check - Outlook - HP Service Manager 6/7 - Windows Server 2003 - TCP/IP - Internet explorer - Flash, Java issues -Windows XP - Printers -Drivers issues - VPN issues - Passwords - Profiles - Registry base – TeamViewer – HP Service Manager 6/7

01/10 – 08/1 0 BNP PARIBAS

IT SUPPORT ANALYST

Banking applications - Lotus Notes – SIP phones Alcatel - Patch panel - Windows XP Windows Server 2003 TCP/IP - Laptops - MS Office - Video conferencing - PBX

Image Deployment - RJ45 wiring – Inventor - Profile migration - Network Printers

Dameware – ticketing system

11/09 – 01/10 TOTAL CALL

TECHNICAL ASSISTANCE AGENT

Remote assistance for Free Telecom (ISP) customers calling from France :

Customer support - Advising - Router configuration - TV/Internet Box - VOD

Requests escalating

04/09 – 10/10 DELL

IT HELPDESK TECHNICIAN

Remote assistance for AXA Assurance commercial agents in France :

Active Directory - RSA password ( VPN ) - Windows Server 2003 - CA ticketing system – Outlook - Profile issues - Printers - Laptops - Sybel - Wifi - MS Office - CA ticketing system

09/08 – 03/09 Right Place Call Morocco

COMPUTER NETWORK TECHNICIAN

Hermes - Image building - Ghost imaging - TCP/IP - Active Directory - Internet explorer compatibility - Thunderbird - wiring RJ 45 - Patch panel - MS Office - McAfee

EDUCATION

2008-2009: College de Sherbrooke

Bachelor of European Federation of Schools in Webmaster

2006-2008 : Ecole Française d’Enseignement Technique

College diploma of Network and systems technician

2000-2003 : High School Jaber Ben Hayyan

High School Diploma on Mechanical engineering

TRAININGS

Windows 7 administration Frankfurt, Germany

Security Plus Introduction Online (Frankfurt)

Information Assurance Rabat, Morocco

SharePoint Site owner Rabat, Morocco

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