Windows Server Technical Support

Shewayraf S. Getaneh, IT Professional

Plano, TX *5074 / 214-***-**** / **********@*****.***

Accomplished IT Network Engineer with multiple technology specific certifications. Six plus years of experience securing systems, computing infrastructure, and providing ongoing support and training to clients/end users. Proficient in VMware, WordPress web designing, MOODLE LMS, Adobe Premiere Pro, Adobe Audition, and Camtasia. Multilingual in English, Amharic and Tigrigna with experience in cross-geographical team coordination and system administration.

Occupational Licenses and Certification

Microsoft (MCSA)

70-680: windows 7 configuration

70-410: Installing and Configuring Windows Server 2012

70-411: Administering Windows Server 2012

70-412: Configuring Adv. Windows Server 2012 Services

Microsoft (MCSE)

70-413: Designing and Implementing a Server Infrastructure

70-414: Implementing an Advanced Server Infrastructure

CompTIA

A+

Network+

Linux+

Security+

Experience

Ethiopian Satellite Television (ESAT) 2011-2017

Washington DC, USA and Asmara, Eretria

System administration

Set up the IT infrastructure from the ground up

oParticipated in the selecting and buying process of all the necessary materials

oConfiguring the switches and Router

oSet up the wireless and wired system

oCreate image for client and server computers

oSet up Hyper-V on window servers

oDeploy the image for the client and server computers.

oCreate and manage windows active directory

oCreate user and computer OU

oCreate user accounts

oJoin computers to the domain

oSet up DHCP and DNS servers

oDeploy, configure, and manage file servers

oCreate different group policies

oWork on Backup and restore

oDeploy and manage FTP server

oHarden the system security

by uninstalling/disabling unnecessary servers

configuring the firewall

installing anti-virus

disabling USB port

configuring the AppLocker

set up ACL, authentication and authorization methods

creating MAC filtering

troubleshoot computer and network problems

oProvided ongoing technical support and training.

Trainer

Prepare video Training using Camtasia

Give general computer training

Train Employee on security and PC clean up

Train staffs on video and audio editing using adobe primer pro and adobe audition

Train new IT employees

Use MOODLE LMS to train and evaluate staffs.

Online book store management

Publish new coming books on the website

Send book to customers.

call the customers who did not complete the transaction

give assistance for costumers over the phone and email

create and execute different advertisements

Management/ office manager

plan, coordinate and also oversee various day to day activities of ESAT office in Asmara

Create policies, procedures and guidelines

Coordinate employees so that they can deliver the news and the different TV and radio programs on air on time.

coordinate and help employees on their day to day work

oversee the finance of the office

Train new team member on security, different organization policy, video and audio editing etc.

Education

IT Network Engineering, Asher College 2016-2017

Bachelor Science Program in Biochemistry, the University of Texas at Dallas 2008-2010

Biochemistry, in Richland College 2006-2011

Achievements

Built the networking system of ESAT Asmara from a ground up

Built ESAT Asmara Television studio from a scratch

Train staff on computer maintenance, server, networking, security, video and audio recording and editing

Able to start a fully functional Satellite TV which currently has 27 employees and transmit in three different language.

Because of this new branch the company was able to save about 34000 a month.

Contact this candidate