Customer Service Manager
Resume:
Eric Jackson
Charlotte, NC *****
ac2d9u@r.postjobfree.com
To utilize my professional and life skills experience with the intention of securing a professional career with ample opportunity to tackle challenges and advance, while continuously building on my library of knowledge and skills.
Work Experience
CSR-1
Western Pest Services - Mountainside, NJ
March 2015 to September 2016
-Mountainside, NJ March 2015-September 2016
•Billing and posting payments to accounts
•Scheduling of technicians for service calls
•Resolving customer conflicts and inquiries
•Answering phones
•Data entry
.Monthly billing for all commercial accounts
.Accounts Payable
.Handled Commercial Certificates of Insurance
.Up sale seasonal services to new and existing customers
.File technicians' licenses with the state if New Jersey EPA
Parts Administrator/CSR
Bio-Shine Inc. - Spotswood, NJ
May 2013 to February 2015
Answer incoming calls for parts dept.
.Process customer order request via phone, fax, and online.
.Assist all clients and potential clients with parts look up and service support.
.Invoice customer Direct Ship orders.
.Process customer RMA's.
.Monitor customer online accounts.
.PO Receiving and Order Acknowledgement match.
CSR
CSR/ CAMPER SHOES
Kuehne + Nagel, Inc. -NHO/AeroTek - Cranbury, NJ
February 2013 to March 2013
Enter customer order via MS Outlook
.Process customer Invoices, Billing, Returns and pallet Re-configuration.
.Enter Inbound orders from U.S. Customs.
.Create Commercial Invoices for Canadian Shipments.
.Post all end of the day shipments.
.Inventory Control
Product Support Specialist
Brother Corporation/AeroTek - Bridgewater, NJ
June 2012 to September 2012
Monitor, review and reconcile daily activities of service provider and report results on a weekly and monthly
basis to Manager
Overall Product Management of assigned series. This includes quality issue tracking and solutions
development, posting of all service related product information both internally and externally and provide
necessary tools to Customer Service to effectively handle customer inquiries.
Responsible for required daily, weekly and monthly reports, which includes but is not limited to 90-day QA
inspection, product quality reports, sales vs. returns, return inspection log.
Routing Coordinator/Dispatch/CSR
LogistiCare/AeroTek - Edison, NJ
November 2011 to May 2012
Provide superior customer service to clients
Entering of all customer service requests into LogistiCare's data management system.
Work directly with facilities to schedule standing appointments for members and to resolve scheduling issues
via telephone and online scheduling systems.
Perform all gate keeping functions related to trip authorization, documenting and resolving complaints and issues.
Dispatch Coordinator-Service
Maquet Critical Care - Bound Brook, NJ
January 2007 to October 2010
Schedule all installations of ventilators, lights, booms and tables.
Coordinate install dates of medical equipment with FST and AR's.
Created and maintained logs of all inventory being evaluated through customs.
Generated purchase orders and sales item (sku) numbers for shipments.
Tech support back-up.
Critiqued and closed all field service reports.
Asst. Office Manager
Kramer Industries - Piscataway, NJ
March 2005 to October 2006
Handle all incoming calls (over 100 daily)
Assisted customers and employees with purchases of products and product knowledge.
Create Standard Operating Procedures for Human Resources.
Collection on past due accounts.
Invoicing/ Accounts Receivable via check, cash and credit card.
Organized and conducted monthly employee evaluations
Payroll
Customer Service Supervisor
Edison, NJ
April 2003 to January 2005
Identify opportunities for improvement for each teams daily operation
Coordinate with & support the Fraud Team as needed
Direct, monitor and supervise the activities of each team's associates to achieve the department's goals
Monitor/perform various job duties to establish standards including handling of all inquiries, performing audits
and special data investigations, recommending new processes where appropriate, providing feedback on • implementation of new procedures
Education
Middlesex County College Edison - Edison, NJ
January 2010 to May 2011
Norfolk State University - Norfolk, VA
August 1993 to April 1996
General
Piscataway High School - Piscataway, NJ
September 1989 to June 1993
Skills
SAP, SIMS, MS Office, MS Excel, PowerPoint, AS400, Ciel, FOURSITE, QuickBooks,ServPro Suite (10+ years)
Additional Information
General Skills
Solid organizational, administrative and time management skills:
Excellent skills in oral and written communication
Expert level proficiency in Excel and PowerPoint, strong proficiency with other MS Office applications.
Possess the ability to set priorities and work independently if necessary
Ability to resolve internal and external team conflict
Ability to accurately type 35+ corrected words per minute, and ability to work independently or with a team.
Experience scheduling standing appointments via telephone and online scheduling systems in a healthcare
setting is a plus
Competencies:
Communication, Oral - Ability to communicate effectively with others using the spoken word
Communication, Written - Ability to communicate in writing clearly and concisely
Customer Oriented - Ability to take care of the customers' needs while following company procedures
Interpersonal - Ability to get along well with a variety of personalities and individuals
Reliability - The trait of being dependable and trustworthy
Office Skills
Contact this candidate