Product Administrator
Resume:
Troy Elder
*** ***** ******, **** *******, Pennsylvania 17331
ac25x7@r.postjobfree.com
Qualifications Profile
Process-driven and versatile information technology specialist, offering more than 21 years of experience in the IT industry
encompassing product administration, hardware and software troubleshooting, and technical support. Known for hands-on expertise in
monitoring program and hardware failures, as well as developing and implementing technical solutions to ensure the organization’s
seamless operations. Possess strong communication and interpersonal skills; effective at establishing relationships with users,
vendors, technicians, and the management.
Areas of Expertise
Product Administration and Management
Operational Streamlining
Strategic Planning and Execution
Staff Training and Supervision
Software Product Implementation
Hardware and Software Upgrades
Technical End-User Support
Project Planning and Coordination
Professional Experience
CAPITAL BLUECROSS - Harrisburg, PA
Product Administrator, 2004–2016
Demonstrated leadership in assessing computing needs as well as system requirements through consultations with users, management,
vendors, and technicians
Worked closely with department heads, managers, supervisors, and vendors to ensure the resolution of all issues
Utilized up-to-date knowledge of technology trends to provide users with technical support for computer problems
Spearheaded efforts in analyzing data processing proposals to determine project feasibility and requirements; as well as project plans
to plan and coordinate project activity
Provided subject matter expertise in recommending improvements to the organization’s technology use and needs, including but not
limited to hardware and software upgrades
Oversaw the testing and implementation of core system software updates
Facilitated training that aimed to assist users with software products
Notable Accomplishments:
Expertly managed the core system software products; which entailed resolving software failures and recommending, testing, and applying
updates, patches, or fixes
Directed the integration of new software products into the infrastructure, which involved documenting software update procedures; and
training other product administrators to familiarize them with the responsibilities they would assume
Supervisor, Computer Operations, 1997–2004
Handled staffing decisions which involved staff recruitment, hiring, training, and supervision; along with delegation and review of
the work output of all computer-related workers
Oversaw efforts in assessing data processing proposals to analyze project feasibility and requirements
Rendered off-hours helpdesk support and made certain that daily timelines were met so daytime employees would not be affected by
service unavailability
Keenly observed hardware and software for failures, and applied corrective action
Conducted annual employee performance evaluations
Earlier Positions Held:
Senior Computer Operator
Print Operator
Additional Experience
United States Army - Various Locations
Teletype Repairman, Fort Gordon, GA
Oversaw various responsibilities throughout the organization, which included the following:
Operation of vehicles and generators; and
Installation as well as intermediate and depot maintenance on teletypewriters, facsimile, and associated equipment
Tactical Army Combat Service Support Computer System Repairman, Fort Gordon, GA, USA/Camp Carroll, South Korea
Initiated repair on TACCS equipment by troubleshooting and replacing failing parts
Maintained equipment inventory to ensure availability of replacement parts and systems
Computer Operator, Fort Hood, TX
Handled the preparation of schedules and updating of control cards for evening data processing
Utilized the MVS mainframe console for all manually-submitted jobs scheduled for the evening's daily processing
Took charge of the monitoring of MVS console for program and hardware failures, and coordinated issues to the next-level support for
the necessary correction or repair
Proficiently the mainframe peripheral equipment which involved operation and maintenance
Technical Acumen
Web-based Applications and Solutions
Facets Application Server (FXI, Batch) - Facets Interactive Server
Facets Letter Server - Optum EASYGroup - Optum Web.Strat
Data and Analytics
Cisco Tidal Enterprise Scheduler (TES)
Business Intelligence
SAP BusinessObjects Server
Software Versioning
Apache Subversion (SVN)
Virtual Desktop Management
Citrix Provisioning Services (PVS)
Web Application Delivery Controller
Citrix NetScaler
Open Source
Citrix XenCenter
Operating Systems
Microsoft - Mac - MS-DOS - AIX (Beginner Level)
Scripting Language
PowerShell (Beginner Level)
Database Management
WinSQL (Beginner Level)
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